Jessica Chen Email & Phone Number

Washington, District Of Columbia, United States

Toronto, Ontario, Canada From Virginia, Usa

Support two (2) projects developing web and mobile applications for health and wellness mobile app start ups.• Lead projects using best agile practices and advances in technology, including gathering information, identifying, and analyzing issues and making recommendations through development of detailed plans.• Conduct focus groups, interviews, and joint application development (JAD) sessions to elicit requirements and translate business needs into wireframes, designs, prototypes, and functional and non-functional specifications.• Create, refine, and maintain user stories and product backlog, including grooming and prioritization using Agile methodology; create and manage change requests.• Groom product backlog and prioritize user stories into sprints to ensure incremental value and improve business value for stakeholders and users.• Advocate for and represent customer business needs and requirements. Conduct cost-benefit analysis for multiple technical options and solutions with varying levels of usability and user experience. • Analyze and select options based on trade-offs between time to implement, usability and user experience, and performance once implemented.

London, Ontario, Canada

Richard Ivey Excellence Award, 2021Dean's List, 2022

Rockville, Maryland, United States

Supported over 20 contracts and hundreds of proposals as the company’s “fixer” with a hands-on, “whatever it takes” attitude. My work prevented the cancellation of three contracts on the verge of collapse and led to multiple repeat contracts and client testimonials. Key recent contracts detailed below:

Development, Modernization, and Enhancement of Electronic Handbooks for the Maternal and Child Health Bureau (MCHB)• Ensured successful and on-time delivery within budgetary constraints, through project planning, milestone reviews, and tracking lessons learned; project was managed under Agile SDLC.• Managed client expectations, advocated business needs, and conducted demos and user acceptance tests to ensure satisfaction with end-products.• Facilitated focus groups and interviews with US Federal health agencies, from Agency executives to operational staff.• Documented and prioritized user stories; translated them into implementable, testable requirements and specifications; and defined technology constraints to ensure realistic and feasible functionality.• Developed manual and automated test scripts (Selenium) for unit and integration testing• Prepared and presented project reports, system documentation, business cases and presentations to inform decision making.

SaferProducts.gov Website Redesign. Consumer Product Safety Commission• Monitored budget and project schedule, identifying and mitigating delays and risks to project delivery. Managed meetings and logistics, reported on project status. Project managed under hybrid Agile-Waterfall SDLC.• Managed client expectations, advocated business needs, and conducted demos and user acceptance tests to ensure satisfaction with end-products.• Facilitated focus groups and interviews with internal and external stakeholders, from Agency executives to operational staff.• Documented and prioritized user stories; translated them into implementable, testable functional requirements; and defined technology constraints to ensure realistic and feasible functionality.• Diagrammed and modelled operational and system workflows to present complex information in simple, easy-to-digest formats.• Modelled databases and reverse engineered systems, collecting requirements for new systems based on existing legacy systems.

Comprehensive System and Organizational Assessment of Health Resources and Services Administration (HRSA) National Practitioner Data Bank (NPDB)• Facilitated focus groups and interviews with internal and external stakeholders including Agency executives. Analyzed policies, processes, and technologies and audited them against regulations.• Benchmarked program practices against industry and Federal best practices and standards. Recommended improved program practices and conducted financial and use case analysis to determine cost of implementation and effects on program operations

Office of Federal Assistance Management Grants Risk Management• Facilitated focus groups and interviews, from Agency executives to operational staff. Analyzed policies, processes, and technologies and audited them against regulations; recommended operations improvements including cost-benefit analysis.• Analyzed and rated risks. Determined potential mitigation strategies based on risk velocity and feasibility of implementation.• Developed dashboards visualizing risks and opportunities to operationalize risk management processes as an informed, data-driven component of HRSA's enterprise risk management framework.

Rockville, Maryland, United States

Support contracts as primary business analyst on process improvement and IT development projects while simultaneously acting as proposal manager and proposal writer for company responses to government-issued Requests for Information, Proposals, and Quotes.

Rockville, Maryland

Managed, drafted, and finalized winning federal proposals and other business development materials such as cut sheets, proposal library assets, capabilities statements, website copy, and other items.

Rockville, Maryland

Volunteer instructor for a class of students at varying levels of experience. and taught a range of subjects from the fundamentals of Chinese brush painting to complete compositions and full paintings.

Vienna, Virginia, United States

Reviewed and edited technical and marketing documents and articles, working with the technical and business teams to develop RFI/RFP proposals

Vienna, Virginia, United States

Researched various subjects, returning succinct summaries which could be used in writing articlesResearched, planned, and wrote articles for the magazine blogEdited and formatted articles to be published in the quarterly magazineTranslated Chinese articles to English and vice versaOrganized and managed the magazine website

Master Of Business Administration - Mba

Dean's Honour List Richard Ivey Excellence Award Recipient

Bachelor Of Science (Bs), Chemistry

Education record