Jessica Peng Email & Phone Number

Markham, Ontario, Canada

Collaborate with team members to develop and implement preservation and inventory management strategies. Investigate and reconcile variances by analyzing various sets of data in a timely manner. Uphold the customer experience through timely product deliveries.

Canada

Provided customers with detailed and targeted technology solutions after probing to understand their needs and wants. Directed customer traffic to the appropriate team members by greeting and understanding their needs in a fast-paced environment, which required great multitasking and command skills.

Greater Toronto Area, Canada

Led a team of 70 students to plan and execute a large-scale community event ("Night It Up!") dealing with high-profile stakeholders. Developed a competency framework and implemented monthly coaching connections to further member development and represent the organization's values of youth development and empowerment. In the end, the 2022 Night It Up! Night.

Greater Toronto Area, Canada

Worked in a small team of five (5) to revive this project and help youth in the community gain career and work-life balance advice during COVID-19. Responsibilities included outreach, ideation, and event coordination. As a result, our team planned two virtual conferences inviting a total of eight (8) industry professionals as guest speakers and empowered.

Spearheaded a team of six to understand the root of a client's problems, develop targeted recommendations, and present deliverables within the consultation timeline. Maintained communication with every client to ensure continued understanding of their business needs as time progressed, and ultimately uphold client satisfaction.

Understood clients' pain points and developed various recommendations within the Marketing and Public Relations department to boost clients' reach. Regularly touched base with the project manager on my progress to gain feedback and ensure quality deliverables were presented to the client.

Greater Toronto Area, Canada

Guide and mentor the Chairpersons and executives through the process of project planning to ensure the annual program adds value to the community, connects with the organization's mission, and also allows for the project team to develop new skills.

Greater Toronto Area, Canada

The E3 Challenge is a dynamic summer case competition under Power Unit Youth Organization, designed to challenge youth to think critically in solving real-world business problems. For the 2020 challenge, our team partnered with Good Food For Good, CAROBOT, BMO, and Swob, to create four distinct challenges of different disciplines. Participants were able to.

As a returning attendant, I took on the Employee Mentor role and guided new attendants by answering questions and demonstrating what the best practices were.

Working as an attendant, I assisted children throughout various activities while enforcing rules to ensure safety among all guests. From this experience, I developed my ability to handle altercations with any age group, as well as how to balance professionalism in the workplace, while retaining a fun culture.

Toronto, Ontario, Canada

In this role, I assisted customers throughout the purchasing process by locating items requested, providing curated recommendations, and processing the transactions. I would also support in preparing items for the sales floor by ensuring merchandise had security tags. To uphold visual standards and improve the customer experience, I regularly restocked.

International Bachelor Of Business Administration (Ibba)

York University Entrance Scholarship York University Continuing Education Excellence Scholarship York International and Mobility Endowed.

Business Administration And Management

Ontario Secondary School Diploma, Business Specialist High Skills Majors

Dr. Norman Bethune Scholar Ontario Honour Roll