Dynamic leader in an agency environment, spearheading diverse client portfolios spanning various industries, defining and optimizing product strategies, orchestrating backlog management, and fostering daily collaboration across cross-functional teams using Agile methodologies.

Project manager and business analyst for the risk market data team leading a global development team to implement technology solutions in three different work streams including requests from internal clients, production support/defect resolution and credit risk regulatory projects. Established positive relationships with all stakeholders by being primary contact for all inquiries from internal clients to gather project requests, requirements, grooming/prioritization sessions for backlog, testing coordination, training, roadmap planning and providing necessary communications regarding technology changes. Demonstrated leadership for ongoing efforts to reduce footprint of legacy system by over 25% including maintaining a list of system components prepared for decommission, end to end system analysis, communications to all impacted downstream consumers and business partners, coordination between all impacted technology groups for QA and UAT testing and assisting in efforts to identify migration of data into new strategic system.

Project manager and business analyst for global technology platform consolidation project. Performed analysis of current state, including upcoming industry regulations, to create a combined domestic and international strategic technology platform for customer data. Coordinated all phases of the Software Development Life Cycle (SDLC) for multiple parallel releases including planning, scope gathering and documentation, managed testing (defects and environmental), coordinated implementation efforts with global release management and hosted global implementation checkpoints.

Delivered multiple business requirements documents for various applications including client facing website (J.P. Morgan Online), internal trading systems, internal web applications and desktop applications.

Supported the initiatives for the Web Operations organization by improving upon an existing PHP/mySQL web application designed for internal inventory by gathering requirements by speaking with peers to enhance functionally, collecting and inputting data, enhancing usability and performing testing. Assisted with troubleshooting servers including testing for certificates and documenting results. Performed data scrubbing across parallel server configuration files to ensure accuracy and similarity.

Produced multiple business requirements documents by gathering information from business users, working with technical leads to understand the analysis that had to be performed, learned infrastructure and performed demos of the applications. Performed user acceptance testing and created a user acceptance testing artifact focused on usability and accurately capturing results. Assisted with writing procedural documents covering the business workflow and software functionality. Shadowed and interviewed business partners and downstream users to gain a better understanding of the line of business to complement duties.

Assisted the Enterprise Web Services department initiatives by migrated department website from RedDot to Drupal, adhered to web standards (W3C) to validated the entire department site, performed a usability study on the student government voting application, produced documentation, provided training for users and performed general web page updates and troubleshooting.

Performed a summer rotational internship where a I visited three different companies and gained a new technical outlook, new skills sets, shadowed IT department leaders and gained hands-on experience. Scripted in Perl for MS SQL and ORACLE databases at Iberdrola (formally Energy East). Developed web usability guidelines for internal applications at Wegmans; gained experience with usability, research and documentation. Redesigned website for Explore Rochester IT program at RIT; rebuilt the registration system and redesigned the site in PHP; also had experience with mySQL.

Technical field engineer to support multiple schools within the district by assisting educators with common technical support problems. Performed an 80+ hour apprenticeship dealing with printer and server management. Assisted network engineer to help with networking issues in the district, especially with printers. Troubleshot servers; and took inventory of over 1,000 printers and computers. Trained users, customer service experience, and dealt with stressful situations involving impacted users by developing communication skills to build relationship and trust.