Jessica Phan Email & Phone Number

Washougal, WA, US

• Utilize the designated help desk ticketing system to systematically record user requests and monitor their resolution status with precision.
• Assist with the site survey, setup, repair, configuration, and integration of computing hardware, networking, software, and telecommunications equipment.
• Act as the link between the several IT departments (CyberSecurity and Systems Administration) to resolve and escalate tickets in a timely manner.
• Provide frontline support for events and game broadcasts, ensuring that all IT equipment functions well.
• Participate in team projects, assisting with software updates, and implementing new technology initiatives within the organization.

• Ability to provide guests with information around when to purchase items and in what quantity, as well as storage tips
• Perform food and beverage operations, such as food delivery, pulls, stocking, zoning, instock procedures, data correctness, culling, rotation, cleaning, defect, signing, and backstock
• Engage with guests to meet and exceed their expectations based on Starbucks standards
• Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience

• Properly prepare, pack and sort guest orders for shipment using correct materials in a timely manner
• Model excellent service by greeting all guests in the area when picking orders
• Manually load outbound orders into 3rd party carrier trailers
• Leverage appropriate escalation tools to solve process and/or guest issues; notify leader(s) as needed

• Work efficiently to minimize guest wait time while maintain guest service and accuracy
• Speak to the benefits of the REDcard with every guest and assist them through the application process
• Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)
• Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns

Portland, Oregon, United States

• Assist teachers, students, and staff with endpoint troubleshooting and resolve technological issues.
• Utilize Zendesk Ticketing to track issues, escalate as needed, and act as a link between district and school staff.
• Set up workstations and technological hardware for school staff and students.
• Work with the State Assessment Coordinator to help facilitate state tests and set up TESA accounts.
• Handle Computer Asset Management via Chrome Admin Console for over 1000 endpoints.
• Update and maintain the school website along with designing and creating a Staff Directory page and working with the staff to create a development roadmap that everyone could follow for the project.

• Provides excellent customer service in taking orders, answering questions and concerns
• Utilize POS system to manages orders and customer requests in a fast-paced, high volume environment
• Prepares hot or cold beverages such as milk teas and blended drinks, toppings and ingredients in accordance to company recipes and procedures
• Follows store protocols in the opening, closing, and mid-day duties

• Answering phones, assisting walk-in clients, checking clients in and out, addressing special requests
• Ensuring that all transactions are accounted for by reconciling all credit card transaction with the organization's financial records
• Coordinates activities and events at the property through communication with other departments
• Anticipates, responds to, and strives to resolve any instances of unsatisfactory guest behavior, as permitted by hotel policy

Master Of Science - Ms

Bachelor Of Science - Bs, Software Development

Education record

Associate'S Degree, Web Development

High School Diploma

Activities and Societies: Band, Red Cross, National Honor Society, Volleyball, Tennis