Jessica Quintero Email & Phone Number

Richmond Hill, On, Ca

Toronto, Ontario, Canada

Barranquilla, Atlántico, Colombia

Richmond Hill, Ontario, Canada

Richmond Hill, Ontario, Canadá

– Assisting customers in finding products, answering inquiries, and providing recommendations. Deliver exceptional customer service, resolve customer issues or complaints, and ensure a positive shopping experience.– Responsible for opening or closing the store, which involves unlocking or locking doors, disarming or setting up security systems, and ensuring the store is clean and presentable for customers.– Cash handling and management, including operating the cash register, counting and reconciling cash drawers, and ensuring accuracy in cash handling, including making changes, processing refunds or exchanges, and preparing deposits.– Maintaining proper inventory levels, including receiving and verifying shipments, restocking shelves, organizing merchandise, and conducting regular inventory counts to ensure accuracy.

Richmond Hill, Ontario, Canadá

– Assist an average of 20 customers per day in finding or selecting items from the store and providing recommendations for their purchases. – Stock, replenish and organize inventory with accuracy and efficiency.– Cash-out customers, collecting their information to improve their future interaction with the store and boost the CRM.

Colombia

– Engage with customers within the TalentPitch platform, TalentPitch App, social media channels, or other communication channels, responding to customer inquiries, comments, and feedback in a timely and professional manner. – Implement strategies to increase customer engagement and participation within the community. Develop growth marketing strategies through e-mail campaigns, reaching more than 115.000 users to accredited 45.000 Linkedin Learning licenses and increasing 25% user interactions on the platform. – Track and analyze data collected by Tableau, such as engagement rates, customer sentiment, and feedback trends, to measure the impact of community initiatives. This data will be used to generate reports to improve the strategies implemented and provide insights to key stakeholders.– Monitoring industry trends and best practices to manage customer interactions effectively. Continuously learning and adapting strategies to meet changing customer expectations.

Barranquilla, Atlántico, Colombia

– Managed a small business with physical and virtual store service for over three years. Succeeded in all the business operations, including planning, strategizing, and decision-making. This involves setting goals, developing business plans, and monitoring financial performance. – Building and maintaining strong relationships with customers understanding their needs, providing excellent customer service, and implementing strategies to enhance customer satisfaction and loyalty.– Responsible for driving sales growth by implementing effective strategies. Increase sales by 56% in 6 months, launching and managing the business website, utilizing digital marketing techniques such as Facebook Ads, and creating valuable content to engage customers on social media platforms. – Managed the financial aspects of the business, budgeting, forecasting, tracking expenses and revenue, and ensuring profitability. Handled pricing invoicing, ensured adequate inventory levels, managed suppliers and optimized the supply chain. This involved monitoring inventory, restocking products, and establishing efficient processes to meet customer demand.

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