Jessica Raab Email & Phone Number

Develops and documents thorough digital strategies grounded in current state business evaluation, consumer research, Voice of the Customer feedback, competitive analysis, and technology or vendor considerations.Understands target audiences' needs, tasks, and goals, and evaluates these against current state satisfaction and engagement metrics.Operates.

Collaborated cross-functionally to define and align on the enterprise-wide outreach & engagement strategy. Ensured all outreach & engagement strategies understand and apply customer centric guiding principles in the design, documentation and implementation of their outreach plans.Assisted in reviewing and editing written customer materials to accomplish.

Boulder, Colorado, United States

Developed integrated, multi-platform engagement strategies and cross-functional team architecture. Led teams in relationship and technological improvement processes by examining workflows, information flows and data opportunitiesServed as subject-matter expert and operational professional for internal and external communications and engagement management.

Boulder, Colorado

As team lead and program manager, I provided direction and control over work unit priorities and team members. I problem-solved in collaboration with the senior director of campus communications, as well as with team members, and coordinated service and support priorities for the unit. I assessed and synthesized patterns in requests and issues, and used.

Boulder, Colorado

Created emails, event registrations and managed email sends for various campus units who do not qualify for bulk tool access. Provided technical support and training to those units that qualify for sending bulk emails or building event registrations.Acted as front-line customer service for support requests for email communications that are received through.

Greater Denver Area

Managed digital email campaign process for the Enterprise Communications team. Compiled statistics and data, create editorial calendar, and worked with team members to make sure all requests are assigned. Coordinated, wrote, and sent digital email campaigns. Served as the communications lead for company-wide initiatives. Created content for meeting.

Greater Denver Area

Researched, designed, wrote, and edited client communications for company-wide use by synthesizing data from multiple subject matter experts to identify audience, impact on business units, and the appropriate communication method.Served as a liaison between newly acquired ancillary product ePlan Services’ management and Paychex management.Worked with ePlan.

Rochester, New York Area

Wrote and edited client letters, emails, and internal memos. Coordinated print production and delivery of client communications. Consulted with project managers to ensure that deliverables satisfied customer needs.Reviewed company communications to identify impact on existing documents in order to provide consistent product information to.

Rochester, New York Area

Updated documentation to reflect product changes.Analyzed distribution reports to ensure adequate inventory was readily available.Researched and pursued alternative delivery methods.Worked with external printing vendors and internal print service; coordinated delivery.Provided cost-benefit analyses to business unit managers.

Reported and photographed local events; wrote book reviews.

Wrote, fact-checked and paginated local news and feature stories