• Administrative Support: Manage multiple calendars on Outlook and SharePoint for seamless scheduling of team meetings and events.• Team Building: Organize cross-department activities and virtual "get to know you" events to enhance collaboration among local and remote employees.• Data Analysis: Build reports to analyze survey and team performance data using Excel and Smartsheet, identifying trends and presenting insights to stakeholders.• Content Creation: Develop job aids, online team-building games, and flyers for the engagement committee to promote a responsive workplace culture.• Focus Groups: Host focus groups, take notes, analyze trends, and maintain a senior leader data tracker for actionable insights.• Training Delivery: Conduct Excel (beginner to advanced) and OneNote classes to enhance technical skills across the team.• Cross-Training Program: Lead the Cross-Training Pays program, allowing employees to shadow SMEs across divisions for knowledge sharing.• E-Learning Development: Create e-learning modules with Rise and edit training videos using Camtasia while managing Workday LMS as the primary administrator.• SharePoint Management: Oversee the division's SharePoint page for up-to-date content management and appropriate permissions.• Survey Administration: Design company-wide surveys using Survey Monkey to gather feedback on employee experience and growth opportunities.• Career Development Initiatives: Collaborate on developing role-specific career guides and assessments to facilitate employee growth discussions.• Event Planning: Assist in planning engagement committee events, including office Olympics during leadership summits and community volunteer opportunities.

• Provider Profile Management: Built and maintained comprehensive provider profiles, ensuring all submissions were processed accurately and efficiently.• Submission Review: Conducted thorough reviews of submission instructions and facility requirements, cross-referencing with internal standards to guarantee alignment.• Rate and Shift Updates: Continuously updated billing rates and shift information, working closely with consultants to optimize submission processes for various facilities.• Customized Instructions: Developed tailored submission instructions based on specific facility requirements, assisting the coordinator team with scrubs and job entries as needed.• Cross-Team Communication: Facilitated effective communication among multiple teams to ensure the accuracy of submitted information.• Verification Processes: Performed comprehensive license and school verifications utilizing various Vendor Management Systems (VMS) to submit applications efficiently.• Team Collaboration and Training: Established a collaborative document for training purposes, contributing to ongoing team development. Assisted in onboarding new employees by creating a comprehensive training guide and maintaining updated resources via OneNote.• Database Management: Executed precise database entry tasks, including updating existing jobs and adding new positions based on client communications.• System Maintenance: Regularly cleaned up the system to verify job statuses, ensuring data integrity and operational efficiency.• Consultant Partnership: Partnered with the consulting team to prioritize timely submissions, ensuring that urgent requests were addressed first.

• Relationship Management: Cultivated and maintained strong relationships with providers, leasing agents, realtors, hospitals, and third-party vendors to understand and document their housing needs.• Market Research: Conducted thorough research and analysis of cities within the assigned territory to identify housing trends and opportunities.• Negotiation Skills: Negotiated rental agreements and furniture pricing while analyzing the housing market to calculate the cost of living in specific areas.• Housing Notebook Development: Created a comprehensive housing notebook to track partnerships with complexes offering affordable rates and flexible lease terms.• Issue Resolution: Proactively resolved issues related to rental units or furniture, ensuring a seamless experience for all parties involved.• File Auditing: Performed audits on files containing provider and housing information to ensure accuracy and completeness in documentation.

• Efficiently manage and maintain rate plans for leisure guest and contracted group rates • Partner with front office and guest services to ensure guest satisfaction including but not limited to answering questions taking deposits, answering questions, resolving guest issues, and assisting with guest check-ins and check-outs when needed. • Designed and maintained an excel spreadsheet to assist the front desk with maximizing the upsell opportunities. • Promptly respond to emails from third party vendors in regards to reservations, room block allotment, and promotional offers. • Forecast room block allotment for contracted groups based on previous years • Successfully manage group contracts, build relationships with meeting planners, create and maintain group reservation websites, and abide by the terms of the group contract.

• Generate daily newsletter distributed to entire resort highlighting important information for the upcoming day. • Productively assists guests with any issues occurring during stays & provide proper compensation • Efficiently upgrades/upsells, trains new associates & assists other departments when help is needed • Generate reports daily that include and not limited to high balance reports and rate reports.

▪ Superbly provided training development, management & and maintained 4 restaurant outlets.▪ Fairly & productively created/maintained employee schedules, concierge & incentive program.▪ Accurately forecasted sales, budgeted for supplies, compared sales trends & improved sales grow.▪ Productively planned & executed events within restaurant outlets.

▪ Promptly & efficiently made reservations for outings, restaurants, or car rentals, provided Check-in/ check-out services, handled cash & provided guests with local information in person & over the phone.▪ Successfully handled advance deposits for reservations, made by a third party & answered questions.

▪ Efficiently provided quality food & table service, opened new stores, provided guest relations, delegated daily operations & trained new associates, staff & management on proper procedures.▪ Thoroughly analyzed profit/loss statements & organized catering orders representing company events.

▪ Thoroughly trained new employees on proper procedures, Quality Assurance Service Control & provided associates info on new products & daily use of profit / loss statements

Guest relations, quality customer service, activate team player, train new employees, delegate task for daily operations, assist with catering orders and large parties