Jessica R. Cabral Email & Phone Number

Denver, Co, Us

• Applies a broad knowledge of project management, business operations, and healthcare industry knowledge to manage multiple projects to successful completion.• Responsible for all operational activities and continued program development associated with assigned mental health and substance use disorder KPIs, BH incentive measures, and performance pool measures. This includes leading internal workgroups, managing reports, preparing data for and meeting with relevant providers, as well as monitoring and reporting progress to internal departments and senior leadership. • Partners with clinical stakeholders and senior leadership to identify and prioritize opportunities for achieving improvements in performance pool measures and KPIs, BH incentive measures, behavioral health outcomes, and member engagement in mental health and substance use disorder treatment.• Provides clinical direction to internal departments to help guide operations related to quality, mental health programs, research and evaluation, payment reform and clinical interventions. This frequently includes helping to resolve problems, direct providers appropriately, and answer practice related questions.• Proactively monitors data and identifies opportunities for behavioral health initiatives, participates in internal workgroups and develops interventions to increase member engagement and COA performance. Ensures senior leadership is informed of performance concerns and operational progress.• Knowledge of levels of care and mental health diagnosis to identify providers for initiatives and guide clinical discussions for program development.• Provides consultation on quality of care concerns pertaining to mental health and SUD treatment.• Identify clinical barriers to access to treatment and develop interventions to improve access to care.

Aurora Co

- Review and make decisions (approve, recommend denial, or continued stay) for members in higher levels of care based on medical and clinical necessity.- Review and coordinate all new requests for levels of care.- Oversee complex cases and engage systems, assist in identifying provider relations issues, and problem solve in the best interest of the member and the organization.- Maintain and monitor a case load of members within the higher levels of care to ensure that they receive appropriate interventions, treatments, and discharge plans.

Aurora Co

- Review and make decisions (approve, recommend denial, or continued stay) for members in higher levels of care based on medical and clinical necessity.- Review and coordinate all new requests for levels of care.- Oversee complex cases and engage systems, assist in identifying provider relations issues, and problem solve in the best interest of the member and the organization.- Maintain and monitor a case load of members within the higher levels of care to ensure that they receive appropriate interventions, treatments, and discharge plans.

Lakewood Co

- Completed emergency mental health evaluations in the emergency department.- Consulted with emergency room doctors, nursing staff, BHI UM, other community mental health agencies, and collateral to determine level of care needed.- Documented intervention and program activity according to agency policies and procedures.- Provided short-term therapeutic crisis intervention and emergency services to consumers and families as appropriate to the position.- Utilized knowledge of community referral processes and requirements for a variety of local area resources.- Maintained confidential, accurate, and timely clinical documentation.

Thornton Co

- Oversee, coordinate, and provide professional leadership in the provision of clinical crisis response services, including Transitional Services, Navigation Services, Case Management Services, Peer Specialist Services, and Crisis Intervention Services.- Provide supervision to Hospital Liaisons, Navigators, Case Managers, Peer Specialists, Therapists, and Front Desk.- Ensure accuracy, quality, and efficiency standards are met with regards to health record standards.- Identify, implement, and monitor customer service standards to ensure team is meeting internal and external customer needs in a professional manner. - Train and evaluate staff to maintain quality within the team, encourage growth, and development.- Participate in the selection process for internal and external candidates for program staff.- Conduct timely audits to ensure compliance with agency goals, policies, State, and other regulatory policies.- Provide direct consumer consultation and care utilizing evidence based practice models.- Complete performance evaluations and provide appropriate coaching and counseling to ensure all employees perform at satisfactory levels.- Serve as a representative/role model of the crisis programs and agency; Project a positive image to other agencies and to the general public. - Promote cooperative working relationships and positive team atmosphere.

Thornton Co

- Demonstrated effective oversight and development of systems to ensure assigned staff complete routine activities and duties to ensure program integrity. - Supported the maintenance and organization of efficient utilization of full time and relief staff.- Provided opportunities for staff to attend continuing education programs, team meetings, and trainings.- Evaluated unusual or complex situations involving clients, families, visitors, and employees, and implemented effective resolutions. - Worked cooperatively with staff and other teams to provide a comprehensive range of services and ensured the smooth transition of clients from one service to another. - Handled complaints from clients and community agencies in an efficient and professional manner.- Provided supervision to Hospital Liaisons, Navigators, Therapists, and Front Desk Staff.- Provided direct clinical intervention as needed when appropriate.

Thornton Co

- Completed emergency mental health evaluations in local emergency departments.- Consulted with emergency room doctors, nursing staff, BHI UM, other community mental health agencies, and collateral to determine level of care needed.- Documented intervention and program activity according to agency policies and procedures.- Provided short-term therapeutic crisis intervention and emergency services to consumers and families as appropriate to the position.- Utilized knowledge of community referral processes and requirements for a variety of local area resources.- Maintained confidential, accurate, and timely clinical documentation.

Thornton Co

- Arranged care for consumers by way of disposition planning and facilitated placement at higher levels of care in accordance with agency standards and BHI UM’s authorizations.- Collected data about patients and evaluated data to determine proper referral to other specialists. - Provided and arranged for therapeutic interventions as appropriate for clients in a crisis condition.- Followed up to determine reliability and validity of treatment used; made recommendations regarding modification to services, and service delivery. - Consulted with other treatment agencies and individuals in relation to patient/client records, rights, and responsibilities. - Provided accurate information regarding intake schedules, agency services, and accepted insurances.- Verified Medicaid eligibility as needed. - Documented intervention and program activity according to agency policies and procedures.

Denver

- Provided victims of rape and sexual assault with emotional support and resources to seek the help they needed by phone and by face to face contact in local emergency departments.- Educated the public about rape, sexual assault, and prevention.

Denver Co

- Supported the Restorative Justice program at a local alternative middle school and high school in collaboration with teachers and administrators.- Assisted in the teaching the youth about vital social emotional skills through classroom lessons, peer education, and mediation groups. Lessons included communication, respect, shared understanding, the importance of relationships, problem-solving, responsibility for one’s actions and the consequences of those actions, and the creation of an inclusive community.- Prepared letters of inquiries and full grant proposals requesting $15,000+ to support programs offered by The Conflict Center.- Supported violence prevention curriculum by teaching children and young adults peacemaking and problem-solving skills that they can used for the rest of their lives.

Liberia

- Evaluated the country’s mental health capacities through field work and interviewing local 30+ stakeholders within the Ministry of Health, as well as Directors of NGOs, as Project Lead on the World Health Organization Assessment Instrument of Mental Health Systems (WHO-AIMS).- Developed research protocols for The Carter Center’s Liberia Center for Outcomes Research in Mental Health (LiCORMH) that were adopted by the agency.

Denver Co

- Conducted intake interviewing and mental status examinations to determine the level of care needed.- Provided crisis stabilization for patients presenting with psychiatric and/or substance abuse-related emergencies.- Made referrals for specialized services and psychosocial education.

Department Of Emergency Medicine, University Of Colorado Anschutz Medical Campus

- Conducted 5+ focus groups and 25+ interviews of key informants to collect supportive research.- Facilitated project execution related to the Healthcare Coalition Toolkit and 11 state-wide Healthcare Coalition Capacity Building workshops.- Developed project program elements around research, development, and engagement strategy for EMS and behavioral health constituencies.

Tacoma Wa

- Taught undergraduate course material, led discussions, and guided learning activities for a class of 35 students 2 days per week for the Fall 2011 semester.- Attended lectures, informed students of classroom procedures, and aided in class preparations.

Kicheba, Tanga, Tanzania, East Africa

- Formed a Community Health Education Group in partnership with local leaders.- Conducted weekly educational meetings, teaching the 22 members on HIV/AIDS, nutrition, malaria, and tuberculosis. - Oversaw a 6-day Business Seminar for the Community Health Education Group instigating sustainability functions.- Instituted a Resource Center for the patients at the Village Health Dispensary that comprised of 100+ books.- Taught Biology, HIV/AIDS, nutrition, physical education, and English at the High School and Primary Schools.- Planned, organized, and supervised HIV/AIDS education events, World AIDS Day events, educational cinema nights, and environment education seminars.- Gained further insight to those living in developing countries, working with local partner organizations, functioning within a political climate, and being conscious of my working style while being culturally respectful.

Tacoma Wa

- Managed interactions with diverse and challenging psychiatric clients, and anticipated and responded to the emotional needs of clients.- Oversaw scheduling clients for medication and therapy appointments, managed clinician schedules, worked with pharmacies, facilitated billing processes, drafted professional letters on behalf of clinicians, and managed office milieu.

Master'S Degree, International Disaster Psychology

Activities and Societies: International Disaster Simulation 2013

Bachelor'S Degree, Psychology

Activities and Societies: National Honor Society Focused in Research and Cognitive Psychology