Jessica Reid Email & Phone Number

Tulsa, Ok, Us

Planned and executed a diverse range of events, including birthday parties, social gatherings, and corporate functions, across over 30 bowling centers in Alabama, Georgia, and Florida, ensuring alignment with client objectives and satisfaction Provided accurate and timely information to on-site teams, equipping them with the necessary details for successful event execution and troubleshooting potential issues Consistently exceeded monthly sales targets

Tulsa, Oklahoma

Led and mentored a diverse team of agents, supervisors, and analysts, fostering a culture of collaboration and trust, resulting in improved team engagement and performance. Managed multiple projects, including the creation of a department manual and standardized travel policies, while identifying opportunities for process optimization. Conducted in-depth market analysis and vendor evaluations, successfully leading RFP processes to select cost-effective suppliers and negotiate contracts focused on quality service delivery. Cultivated strong relationships with key vendors and service providers, ensuring compliance and improved service outcomes through regular performance assessments. Analyzed and reconciled monthly travel expenses, utilizing data insights to identify cost-saving opportunities and enhance efficiencies within a multimillion-dollar travel budget. Oversaw the booking and management of domestic and international air travel using Sabre GDS for over 900 employees, ensuring optimal service delivery and cost efficiency. Managed strategic partnerships with third-party agencies, including hotel reservation agency and ticket management company, to enhance travel services and traveler satisfaction. Acted as the administrator for Concur profile management, company credit card program, and Uber for Business account, ensuring compliance and efficient usage. Researched and communicated critical travel information, including visa requirements and safety concerns, to prepare travelers and other departments to mitigate risks effectively. Monitored global travel alerts and developed proactive solutions for issues impacting travel, including inclement weather and safety threats, ensuring uninterrupted operations. Maintained a comprehensive database of approved hotels and ground transportation vendors, regularly reviewing for quality and safety standards to balance service level with cost.

Tulsa, Ok

Solicited, negotiated, and executed contracts for client events and group room blocks, ensuring alignment with organizational goals and maximizing revenue opportunities. Hired, trained, and developed a high-performing team of Event and Group Sales Specialists and Event Technicians, fostering a culture of excellence and collaboration. Trained and supervised the administrative assistant to the Director of Entertainment, ensuring efficient operations and support. Reviewed all contracts and Banquet Event Orders (BEOs) to ensure consistency and compliance with negotiated terms, mitigating risks and enhancing service delivery. Supervised event setups and collaborated with operations teams across multiple properties, ensuring adherence to event details and brand standards, while consistently exceeding client expectations. Coordinated logistics for events across multiple venues, including décor, A/V, vendor management, staffing, scheduling, and food service, while also overseeing Specialists to ensure seamless execution of all events. Acted as the administrator for Salesforce, Caterease, and Showare software systems, optimizing data management and reporting capabilities for better decision-making. Negotiated with local vendors to secure the best pricing and services, enhancing value for clients while maintaining high service standards. Established a strong network with community partners and competitors to elevate the reputation of Osage Casinos and secure future business opportunities. Developed and nurtured a client base for new venues in Skiatook and Ponca City prior to their opening, fostering relationships to stimulate repeat business.

Tulsa, Oklahoma Area

Provided comprehensive administrative support to the Director of Entertainment and Director of Hospitality, enhancing operational efficiency and communication across departments. Created and managed the Furniture, Fixtures, and Equipment (FF&E) budget for new construction projects at the Skiatook and Ponca City locations, ensuring alignment with project goals and financial constraints. Collaborated with the Marketing Department to develop targeted marketing materials for all venues, driving brand visibility and customer engagement. Executed successful events for both internal and external clients, working closely with multiple departments to ensure seamless coordination, increased revenues, and exceptional service delivery.

Generated new business through targeted cold calling and sales blitzes across multiple markets, achieving a 19% increase in catering revenues compared to the previous fiscal year. Collaborated closely with the Hotel Chef and Director of Food and Beverage to develop customized catering menus that met client needs and enhanced overall service offerings. Created and managed Banquet Event Orders (BEOs) for all hotel business, leading weekly BEO meetings to ensure alignment and execution among staff. Provided support to fellow hotel sales managers, while consistently surpassing revenue goals Served as Hotel Manager on Duty and Acting Banquet Manager during staffing shortages.

Provided administrative support to the Director of Entertainment Coordinated and executed high-quality events for both internal and external clients Led the development of venue contracts, Banquet Event Orders (BEOs), Standard Operating Procedures (SOPs), and policies, collaborating with various casino departments to prepare for the operational impacts of events. Transformed venue operations from a loss to profitability within six months, achieving annual revenue growth of 5-8% through strategic initiatives and enhanced service delivery.