Jessica Gut Email & Phone Number

United States

Elyria, Ohio, United States

Elyria, Ohio

• Provides business representation and leadership for the functional area(s) impacted by an implementation and provides overall business process expertise to the project team.
• Leads design session in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.
• Performs quality assurance on the business processes and ensure that all requirements are met.
• Advises business area representatives on the potential / appropriate application of IT solutions to solve complex business problems.
• Models and simulates cross-functional business processes; including understanding the existing processes, developing new processes, identifying gaps with the application functionality, and obtaining consensus across.
• Identifies the impact of business process change on the organization.

Elyria, Ohio

• Developed and documented new functional business processes.
• Maintained a comprehensive understanding of business systems and capabilities.
• Analyzed the business objectives of the stakeholder and develops solutions to their business issues.
• Analyzed and defined processes of business both “To Be” and “As Is.”
• Identified, analyzed, and documented business requirements and delivers work products throughout the project life cycle.
• Analyze the entire Returns and Repairs business area, including data, goals, process, and organization as a Business Architect.

Elyria, Ohio

• Elicited and documented requirements for system enhancements requests from the business community.
• Obtained approval of documented requirements and assigned activities to the development team.

Elyria, Ohio

• Quickly became Subject Matter Expert for Oracle Shipping and Oracle Quote/Order Management applications through self-taught studies and user interactions.
• Coordinated and prioritized work assignments and priorities for both offshore and onsite applications support team.
• Liaison between the user community and support team for identifying system issues, providing resolution and coordinating user acceptance testing.
• Demonstrated strong mentoring and coaching skills while working in a team setting.
• Successfully transitioned application support to a new outsourced engagement support team.

Independence, Ohio

• Client: Invacare, CorporationProduction Support Specialist/Team Lead/Configuration Management Coordinator Feb 2000 – Jul 2006
• Personally responsible for 10 of the total 60+ applications supported by the Keane team.
• Participated in Oracle Shipping Task-force after the Order to Cash Implementation which included creating procedural documentation, preparing and leading training classes, communicating directly with Vice Presidents.
• Managed team workload, time, and efforts throughout the project which reduced the outstanding Oracle Ship Confirmations from 4 million dollars to 30 thousand dollars bringing the volume down from 3 months to 2 days of.
• Consistently exceeded Service Level Agreement requirements and maintained high customer satisfaction.
• Built, manipulated, and maintained a project plan and all related project management control documents.Clients: City of Cleveland; Cuyahoga Count I.T. Services; Invacare, CorporationProject Administrator Jun 1998 – Feb.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Business Honor Society Alpha Sigma Lambda Dayton C. Miller Honor Society

Associate Of Applied Science, Computer Programming