• Provides business representation and leadership for the functional area(s) impacted by an implementation and provides overall business process expertise to the project team.• Leads design session in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.• Performs quality assurance on the business processes and ensure that all requirements are met.• Advises business area representatives on the potential / appropriate application of IT solutions to solve complex business problems.• Models and simulates cross-functional business processes; including understanding the existing processes, developing new processes, identifying gaps with the application functionality, and obtaining consensus across the necessary business functions.• Identifies the impact of business process change on the organization.• Facilitates / leads the development of detailed project requirements in a multi-functional project team environment.• Coordinates with appropriate IT and functional area managers to ensure all aspects of a potential project have been taken into consideration.• Evaluates the availability and applicability of commercially available software applications when developing business requirements for IT projects.• Manages projects that require the coordination of multiple resources.• Leads business owners in the execution of testing protocols.• Develops, documents, leads, participates and executes testing cycles and methods.• Coordinates and performs in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.• Collaborates in the planning, design, development, and deployment of new applications, and enhancements to existing applications.• Promotes a team environment that values diversity and uses various individuals’ strengths to the benefit of the team.

• Developed and documented new functional business processes.• Maintained a comprehensive understanding of business systems and capabilities.• Analyzed the business objectives of the stakeholder and develops solutions to their business issues.• Analyzed and defined processes of business both “To Be” and “As Is.” • Identified, analyzed, and documented business requirements and delivers work products throughout the project life cycle. • Analyze the entire Returns and Repairs business area, including data, goals, process, and organization as a Business Architect. • Translated business requirements to System/Functional requirements to be passed to Application Developers. • Created business and technical requirements documentation that developers used to create applications that supported the functional, technical and visual requirements, conducted analysis of the existing system. • Liaison with other technical areas in IT Services to ensure that non-functional requirements were captured, formulated solution alternatives that fit in with the current infrastructure, and ensured their buy-in to the proposed solutions. • Created requirements documentation. • Led and assisted with DEV/QA/UA testing.

• Elicited and documented requirements for system enhancements requests from the business community.• Obtained approval of documented requirements and assigned activities to the development team.

• Quickly became Subject Matter Expert for Oracle Shipping and Oracle Quote/Order Management applications through self-taught studies and user interactions.• Coordinated and prioritized work assignments and priorities for both offshore and onsite applications support team.• Liaison between the user community and support team for identifying system issues, providing resolution and coordinating user acceptance testing.• Demonstrated strong mentoring and coaching skills while working in a team setting.• Successfully transitioned application support to a new outsourced engagement support team.

Client: Invacare, CorporationProduction Support Specialist/Team Lead/Configuration Management Coordinator Feb 2000 – Jul 2006• Personally responsible for 10 of the total 60+ applications supported by the Keane team.• Participated in Oracle Shipping Task-force after the Order to Cash Implementation which included creating procedural documentation, preparing and leading training classes, communicating directly with Vice Presidents and Directors, and assisting first-hand with the year-end and monthly close processes.• Managed team workload, time, and efforts throughout the project which reduced the outstanding Oracle Ship Confirmations from 4 million dollars to 30 thousand dollars bringing the volume down from 3 months to 2 days of outstanding ship confirmation errors.• Consistently exceeded Service Level Agreement requirements and maintained high customer satisfaction.• Built, manipulated, and maintained a project plan and all related project management control documents.Clients: City of Cleveland; Cuyahoga Count I.T. Services; Invacare, CorporationProject Administrator Jun 1998 – Feb 2000• Created, organized, and maintained multiple project notebooks (including soft copy).• Created and maintained final deliverable documents to be presented to the client.• Maintained project work plans using ABT Workbench.• Created and maintained Project Control and Reporting documents for client and Keane corporate.• Accomplished administrative and Corporate reporting tasks.Network Administration May 1998 – Jun 1998• Installed software on networked PCs within the Cleveland branch office.• Analyzed, identified, and ordered necessary parts for workstation and laptop upgrades.• Inventoried and organized branch software assets using MS Access and Excel.