Jessica Richardson Email & Phone Number

Minneapolis, Minnesota, United States

Manage four sales agencies across Northern California, North Nevada, Oregon, Washington, Alaska and Colorado. Responsible for developing and executing tactical business plans for each agency. Collaborate with NAS team on strategic accounts including channel, contractors, projects and homebuilders. Work with cross-functional teams to improve customer satisfaction including pricing, lead times, promotions and communication. Territory growth over 50% during tenure.

Sacramento, Ca

Responsible for identifying projects and specifying Cooper products for bids. Establish Execution Plans and provide product training to Agents, including sample kits, literature and value proposition. Collaborate with Engineering and Product Line Managers to aid in the development of new products. Collaborate with Marketing and Distribution partners to create new and innovative selling tools. Drive distributor conversions which include training for Inside/Outside Sales, providing sample kits… Show more Responsible for identifying projects and specifying Cooper products for bids. Establish Execution Plans and provide product training to Agents, including sample kits, literature and value proposition. Collaborate with Engineering and Product Line Managers to aid in the development of new products. Collaborate with Marketing and Distribution partners to create new and innovative selling tools. Drive distributor conversions which include training for Inside/Outside Sales, providing sample kits and organizing joint sales blitzes to end-users. Use databases and trade shows to drive the Cooper Arrow Hart brand. Show less

Lagrange, Nc

Manage 31 operators, two Team Leads and a Supervisor. Responsible for payroll, Personnel Change Requests, Step Progressions and vacation requests. Responsible for daily production schedules to maintain OTTR for 27 presses, two prep areas and mold set-up; ensure that production, quality and safety standards are met by creating and implementing Visual Management Boards. Accountable for maintaining and ordering inventory (MRO Spend). Responsible for driving continuous improvement events in the… Show more Manage 31 operators, two Team Leads and a Supervisor. Responsible for payroll, Personnel Change Requests, Step Progressions and vacation requests. Responsible for daily production schedules to maintain OTTR for 27 presses, two prep areas and mold set-up; ensure that production, quality and safety standards are met by creating and implementing Visual Management Boards. Accountable for maintaining and ordering inventory (MRO Spend). Responsible for driving continuous improvement events in the areas of Safety, Quality, Delivery, Cost and Inventory throughout Value Stream. Results show 7% Cost Productivity improvement YOY and 10% efficiency improvement YOY. Increased Value Stream OTTR by 20% and customer response time from an average of 5 days to 24 hours. Accountable for maintaining a Lean Project Deck of 10% COGS. Show less

Lagrange, Nc

Manage three Quality Technicians and Receiving Clerk. Accountable for Quality Management and ISO 9001:2008 system. Audit Lead for two ISO audits with zero Major or Minor Findings. Increased Corrective Action response time to customers by 30%.Created new metrics to include PPM, Number of Customer Complaints and Defects, all driving down to 3rd level paretos. Decreased Quality related customer returns by 6% and achieved above 2011 Goals for both Warranty % of COGS and Scrap % of COGS. Created… Show more Manage three Quality Technicians and Receiving Clerk. Accountable for Quality Management and ISO 9001:2008 system. Audit Lead for two ISO audits with zero Major or Minor Findings. Increased Corrective Action response time to customers by 30%.Created new metrics to include PPM, Number of Customer Complaints and Defects, all driving down to 3rd level paretos. Decreased Quality related customer returns by 6% and achieved above 2011 Goals for both Warranty % of COGS and Scrap % of COGS. Created and implemented new documentation procedures, work instructions and forms. Led weekly Quality meetings with entire team to review and implement corrective and preventative actions. Implemented visual system for the inspection of receipt of nonconforming product. Created and implemented Root Cause/Corrective Action Forms and provided training. Point of contact for customer complaints, internal customer facility visits and external vendor visits. Show less

Lagrange, Nc

Responsible for continuous improvement activities which include: facilitating and leading lean events, creating standard operating procedures, administering the Quality Management System, auditing the quality system and maintaining the ISO 9001:2008 procedures system. Team leader and facilitator for seven major kaizen events resulting in 20% and higher productivity gains and over $450k in annualized savings. Helped build and maintain Lean Project Deck of 10% COGS. Managed Project Deck… Show more Responsible for continuous improvement activities which include: facilitating and leading lean events, creating standard operating procedures, administering the Quality Management System, auditing the quality system and maintaining the ISO 9001:2008 procedures system. Team leader and facilitator for seven major kaizen events resulting in 20% and higher productivity gains and over $450k in annualized savings. Helped build and maintain Lean Project Deck of 10% COGS. Managed Project Deck building with Value Stream Mapping and VAVE. Implemented KPI visual management boards and helped create and facilitate Gemba Walk. Show less

Lagrange, Nc

Accountable for administering the Quality Management System to ensure all documentation meet and adhere to ISO 9001:2008 standards. Perform audits to the QMS system. Create and implement action items.

Monitor and administer online communities, including Multimedia Center, internal Wiki, corporate intranet and monthly video newsletter. Produce videos used for multiple FedEx web sites. Work with Digital and Social Media Strategy team to generate story ideas based on FedEx news and events around the world. Work in studio broadcast operations, including camera operator, floor director, assistant director, teleprompter and help facilitate studio and guest scheduling. Responsible for determining… Show more Monitor and administer online communities, including Multimedia Center, internal Wiki, corporate intranet and monthly video newsletter. Produce videos used for multiple FedEx web sites. Work with Digital and Social Media Strategy team to generate story ideas based on FedEx news and events around the world. Work in studio broadcast operations, including camera operator, floor director, assistant director, teleprompter and help facilitate studio and guest scheduling. Responsible for determining correct video formats per use. Work closely with FedEx executives. Liaison to internal departments for all video needs. Correspond with department on daily schedules and shoots. Responsible for invoices and ordering supplies. Show less

Coordinated the 2006 and 2007 Area12 Special Olympics Pledge Drive at Austin Peay State University. Produced several mini-documentaries and commercials. Technical Director for 10-hour event in 2007. Coordinated camera crew of 15 for 55 Austin Peay State University Basketball games live on cable Channel 99. Technical Director for 55 live jumbotron productions for APSU basketball games using graphics, video, 10 cameras and 2 9x12 LED screens. Directed the APSU basketball games live on Channel… Show more Coordinated the 2006 and 2007 Area12 Special Olympics Pledge Drive at Austin Peay State University. Produced several mini-documentaries and commercials. Technical Director for 10-hour event in 2007. Coordinated camera crew of 15 for 55 Austin Peay State University Basketball games live on cable Channel 99. Technical Director for 55 live jumbotron productions for APSU basketball games using graphics, video, 10 cameras and 2 9x12 LED screens. Directed the APSU basketball games live on Channel 99. Technical Director for the big screen productions of two festivals. Coordinated “The Red Zone” sports show on Channel 99. Show less