Jessica Ricketts Email & Phone Number

Portland, OR, US

Herzogenaurach, Bavaria, DE

Leading the Global Operational Excellence team in providing best-in-class consumer experiences by improving operational KPIs, and removing friction points in the consumer journey on adidas.com.

Herzogenaurach, Bavaria, DE

Partners with Product Owners, Engineering, IT partners, User Experience and Consumer Services in influencing the product backlog, providing key input in program strategy, and bringing initiatives to fruition in market.

Herzogenaurach, Bavaria, DE

Herzogenaurach, Bavaria, DE

• Developed a partnership with IBM to implement AI functionality to internal sourcing logic,optimizing the adidas distribution network. Continuously driving ongoing improvements toadvance system accuracy.
• Improved conversation rates and added confidence to consumer purchasing by partnering with Global and Local teams to add a promise delivery date at checkout.
• Core team member in bringing Kanye West’s website, Yeezy Supply, from Shopify to the adidas platform and operations. Cultivated cross-functional relationships to effectively transition backend operations, OMS.
• Managed Amazon Multi-Channel Fulfillment in the eCommerce space post technical integrationwith the vendor. Monitored operations to evaluate system discrepancies and drive resolutions.
• Managed backend UAT scenarios to ensure testing reflected the full spectrum of business needs required for the successful rollout of a new adidas owned distribution center.
• Responsible for analyzing data, identifying issues in systems and processes, and working withglobal and local IT partners to resolve or create change.

Herzogenaurach, Bavaria, DE

• Developed the framework around business process monitoring and order management for Marketplace and Dropship accounts including but not limited to Amazon, Nordstrom, eBay, DSG and Roadrunner.
• Managed backend operations, working closely with IT and middleware provider, CommerceHub, to monitor day-to-day order operations.
• Identified technical issues between systems, facilitated conversations between IT Operations and middleware provider to establish long-term solutions.
• Identified a gap in OMS order processing behavior. Developed logic to create efficiencies in DC processes, reducing staffing needs, and significantly decreased calls to the call the center. Initial rollout for Partner.
• Created operations work-flow structure and documentation for onboarding new accounts.Partnered with Business Development and Account Management on overall policycommunication.

Herzogenaurach, Bavaria, DE

• Responsible for providing key input in developing and optimizing content on adidas.com todeliver high quality, on-time campaigns.
• Managed content integration through SFCC and Tridion, building out content assets, categories,redirects and consumer groups.
• Owned the creation of coupons and promotions, supporting various marketing and partnershipinitiatives.
• Created documentation of all content systems and requirements to publish content on adidas.com
• Managed a ticketing system within Jira, prioritizing tickets, and working with various teams to completion.
• Integrated SEO meta data into platform to support analytics team.

Auckland, NZ

• Accountable for inbound logistics of inventory and merchandising imports including documentation between Global Freight team, freight forwarder and distribution center.
• Managed outbound logistics - created customs documents, managed the relationship with distribution center, analyzed sourcing capacity.
• Maintained close relationship with Supply Chain and the Global Logistics team to manage POs and optimize business process flow.
• Responsible for working with the distribution center to resolve all quality control inventory matters.
• Supervised inventory adjustments to maintain stock integrity.
• Contributed to ongoing reviews of processes performed at distribution center.

Auckland, NZ

• Managed global customer insights and compiled data for the Web and Product Development teams. Expert user of Bazaarvoice and Wufoo platforms.
• Created a customer feedback loop specifically around product improvements for the Global Product Development team.
• Assessed order flow and identified discrepancies between CMS, Payment and ERP systems.
• Developed a new process around customer warranties optimizing the customer experience on Icebreaker.com.
• Analyzed fraudulent activity on the US website through Decision Manager. Assisted in developing best practices for fraud management.
• Contributed to digital marketing initiatives and operational development.

St Paul, Minnesota, US

• Collaborated with the Marketing Director in the development of a global prospect retention campaign.
• Managed accounts with Homeaway, Always On Vacation, Flipkey and VRBO.
• Executed plans for strategic web overhaul. Managed the day-to-day operations for updating online marketing.
• Established new marketing avenues for various global markets.
• Responsible for writing press releases and distributing media initiatives.
• Assisted in coordinating, implementing and analyzing all online marketing materials.

St Paul, MN, US

• Contributed to the production and distribution of marketing initiatives including print materials, direct mail and e-mail campaigns. Designed flyers, brochures and business cards.
• Oversaw leasing department. Mentored an intern.
• Created and implemented strategy for social networking sites. Developed social media training guide and orchestrated training sessions.
• Coordinated and managed the assembly of the company website.
• Created several exhibits for the Multiple Housing Association's annual awards.
• Managed rental property and designed creative marketing materials.