Determine deficits with training program and identify corrections and improvements to ensure compliance with company and customer requirements.

Overview: Responsible for overall project management of both central issuance and instant issuance of financial card customer implementations from Initiation to Closure for large banks and financial institutions in a functional organization. • Project managed multiple, high visibility projects simultaneously within the financial industry for both central issuance and instant issuance to include SOW and charter creation, scope, cost and time analysis, WBS and project plan creations and execution of the project plan ensuring high stakeholder communications, risk management and project reporting.• Scheduled, drove and managed central issuance script development and implementation for central issuance customers with in house card creation capabilities such as J.P. Morgan Chase and Fiserv.• Developed and deployed a new program and project models for Hosted Financial Instant Issuance customers, that provided substantial savings for small financial institutions and added new revenue streams for Entrust Datacard.• Created and maintained process and process documentation, for marketing processes to ensure customers purchased the correct solution for their needs, customer implementations to drive higher quality installations, and to identify gaps internally for more effective project management. • Interfaced closely with customers to establish requirements for specific solutions and translate technical requirements into specific order entry items for sales staff, enabling order placement and project kickoff, receiving customer recognition for outstanding job.

• Program Manager for AHF facility with Navy/Marine Corp to develop and implement a disaster recovery solution using a small team of engineers and architects to achieve the desired outcome with high customer satisfaction.• Developed and implemented a resource management pilot project created to find and utilize internal talent for proposal support, saving money and creating technically superior proposals as well as retaining employee skill sets and corporate knowledgeo Synchronized end of completed programs with beginning of new programs, retaining staff and saving recruiting budget, over $2M in severance payments, and corporate knowledge. o Worked with employees facing layoffs, finding new positions within company utilizing current strengths or finding training opportunities, enabling different career path. o Matured program within 2 years to division-level process, allowing placing more resources across divisions for strategic business growth and financial savings. • Led high visibility 8570 program compliance project, ensuring compliance for 500+ employees, certifying over 460, with government directive within 10 months, maintaining $6.9B contract running largest managed network in the world (second only to the internet) for the company, coming in on time and under $430K budget.• Managed team of 5 to create and implement processes for ISO and ITIL process areas of Configuration and Capacity Management, becoming ISO 20000 certified under an extremely compressed timeline. • ISO Auditor within the NMCI program• Spearheaded project to determine why Harris site configurations were failing monthly audits and putting ATO in jeopardy, creating monthly audit process utilizing quality control practices and metric, ensuring improved quality and enabling joining NMCI network.

• Ensured specific deliverables due per contract were released, reversing program failing to meet obligations on time and with excellent quality, keeping authority-to-operate (ATO) out of jeopardy, enabling joining NMCI network, and increasing customer satisfaction by analyzing processes and procedure, crafting and implementation innovative changes.• Promoted to Engineering Manager for turning team of 40+ engineers with poor customer satisfaction and quality record into product and customer-driven team, improving quality from under 55% to over 99% and deliverables from 60% late to under 1%, receiving President’s Award. • Managed team of Implementation Engineers for implementing 150+ server farms and network operations centers (NOC) for NMCI program across United States and Japan, performing performance and salary reviews, metrics tracking, and budget analysis, ensuring all team members were cross-trained for flexibility and employee development and mentoring management positions.

• Managed a team of 10 Help Desk and LAN administrators, Lotus Notes administrators and developers and telephony administrators • Advised management on network security, connectivity, usage and performance issues. • Evaluated and recommended hardware and software products that would provide the optimal solution balancing specific project needs within economic constraints.• Created and implemented engineering solutions to LAN connectivity issues.• Following a natural disaster, engineered server solutions for disaster recovery. The solution was implemented greatly increasing network performance and providing Fault Tolerance in the event of a future disaster.• Designed, deployed and maintained the Microsoft NT server environment.• Mid-level Lotus Notes Administration, i.e., account creation, ID maintenance, replication between databases, server administration, client configuration, database access control, user support.• Developed and maintained several Lotus Notes databases for inventory management and status reporting.