Jessica Roberts Email & Phone Number

Olympia, Washington, United States

Managed over 10,000 Washington State business Worker's Compensation accounts in various stages, including establishment, maintenance, and closure. Assisted and educated employers in reporting hours, interpreting state code, and navigating claims. Accurately administered the risk classification program for new or changing business operations.

Provided daily support and assistance to WA State employers regarding opening a Workers' Compensation account or answering existing account questions. Processed business license applications, third-party authorizations, and extraterritorial coverage requests for businesses as well as processed account closures and business updates on behalf of employers.

Greater Seattle Area

- Managed a portfolio of 60+ environmental and cultural programs through project life cycle on all seven continents- Reviewed program documentation, guest information, and vendor contracts, ensuring clarity and accuracy- Initiated cross-functional conversations to establish clear expectations and responsibilities across teams- Attended two product development FAM tours to Hokkaido, Japan to help emerging tour operators create adventure programs- Developed and strengthened relationships with 45+ tour businesses worldwide- Managed budgets of up to $1M USD and oversaw 20 tour contracts per year, including RFP development and payment plans*Organization now operating as Exodus Travels, based in the UK

Missoula, Montana Area

- Oversaw logistical necessities for global adventure trips, including: booking flights, accommodations, transfers, and tours; ensuring guest preparedness; and resolving traveler issues remotely- Served over 3500 clients while working with up to 500 clients at any given time- Acted as intermediary between travelers and service-providers, focusing on cultural and linguistic sensitivity and communicating expectations- Expanded land tour repertoire to Southeast Asia - Improved services and programs in response to traveler feedback

Missoula, Montana Area

Prepared fresh and healthy baked goods for the community as well as gained skills in customer service, task management, cash handling, as well as training to new employees.