Jessie Rose Email & Phone Number

Secaucus, New Jersey

• Manage high level lawyer, social media, CEO, Director escalated concerns in a timely and professional manner.• Resourcefully problem-solve Consignor concerns and carefully resolve with negotiating skills. • Ensure the consignor is heard throughout escalation process.• Establish correct expectations, enforce relief and resolve through effective communication.• Provide team with constructive performance feedback aimed at providing consignors with a best-in-class service experienced.• Work collaboratively in a team environment across all departments.• Collaborated with Ops managers to establish SOP submissions and created initial form, packing list and documentation process for new high value item viewing transfers for purchase to Luxury Consignment or Store locations.

Secaucus, Nj

• Respond to customers in an efficient, friendly, and professional manner over the phone, email or live chat.• Accurately and confidently communicate order information, policies, and procedures. • Do everything within reason to create an amazing customer experience• Display a positive attitude and work with integrity when dealing with customers, consignors, and co-workers.• Investigate and follow up on customer problems.• Document outcomes and steps taken.• Update customer files and databases.

755 Madison Avenue - Nyc

• Top sales associate for 2014Reached over 1 million in sales for the year 2014.• Continuously increased the value of my client book to over $100,000 in the first year with new clients.• Created a client following from my first store in Soho to the Madison Ave store. • Charted and followed client trends for personalization and service. • Taught other associates how to clientele in the new Soho Store.• Achieved Soho store’s top sales associate and promoted to Madison store. • Accomplished Top Sales Associate at the Madison Ave store and also for all Alice + Olivia retail boutiques nationwide. • Produced $593,000 in six months for 2014 since starting in February 2014 at the Madison Ave store. • Consistently provide excellent customer service by going above and beyond expectations. • Created client appointments to assist with fashion styling for photo shoots for fashion blogs and NYC Fashion Week shows and presentations and volunteered at NYC Fashion Week Alice + Olivia Presentation.

Bronx, New York

• Maintained, monitored, and analyzed records daily for over 1,000 customer accounts.• Took the initiative to design a 10-Week Accounts Receivable Report to analyze accounts more efficiently and effectively.• Prepare, verify, and process invoices and weekly customer statements before deadlines. • Provide superior customer service and provide individualized attention.• Prepare past due notices and collection monies.• Heavily research, collect and resolve or approve all shortages and deductions on account payments. • Calculate and prepare daily, weekly and monthly reports including sales, deposits and commodity reports.• Credit checked and track customers with food industry’s Seafax Collection agency.

Cedar Knolls, Nj

• Providing direct hands on approach assistance to students.• Preparing instructional materials for the classroom.• Document behaviors and interventions for IEP plans.• Assist certified teachers in managing student behavior and completing instruction.• Supervise students in absence of teacher.• Utilize strategies to meet the needs of mentally and physically disabled students.• Communicate nonverbally with children to provide them with comfort encouragement and positive reinforcement.• Gave one-on-one attention to students while maintaining overall focus on the entire group.• Redirected students using Positive Behavior Support (PBS).• Led activities that developed students’ physical emotional and social growth.• Established a safe play environment for the students. • Organized instructional material including constructing bulletin boards and setting up work areas.