I am an experienced ICT programme and project manager, working in local government. My career has focussed on delivering service improvements through web, digital and business process re-engineering projects. I delivered the set up of digital platform suite of software covering forms, workflow, bookings and online payments. Previously I managed the implementation of Microsoft Dynamics CRM to automate and streamline workflow and case management processes, and so provide fast and consistent service to local residents.My current role is managing a team of ICT Programme Managers and Project Managers, and supporting them to deliver a prioritised plan of projects that make Oxfordshire a great place to live, work and visit.I am a PRINCE2 Practitioner, and have ITIL Foundation Certification in IT service management. Experienced in Agile software development.Specialties: team management, resource management, project management, programme management, intranet, websites, e-commerce, business analysis, business process re-engineering, booking, forms, workflow, contract management, procurement, Dynamics CRM, SharePoint, Drupal, SAP, SagePay, Websphere, Agile, software development, local government, public sector.