Jessica R. Email and Phone Number

Produce and manage events run by Global Game Jam, IncManage and support the large network of volunteersOrganize webinars and streaming content in collaboration with other GGJ Staff, partners, and sponsors.

Community ManagementEvent ManagementDiscord ModerationSocial Media StrategyGather.town platform GrewDiscord community by ~50% in less than 1-year and 168% in 2 years from 250 members to over 4400 and growing, fostering a community focused on joy, kindness, and game development. ● Ideated, marketed, and hosted over 100 live online events for community members, including game playtest nights, student workshops, professional Q&As and resume reviews. ● Created and hosted 8 different game jams, complete with networking events, pre-jam workshops and kick off events, and post-jam reviews and events. ● Identified and developed partnerships with fellow indie game communities. ● Partnered with Work with Indies and Remote Game Jobs to host free career growth workshops and informational panels, and have guests such as Chris Bourassa of RedHook Studios, Alessandro Biollo of Xsolla, and Renee Gittens, creative director of Stumbling Cat and former executive director of the Independent Game Developers Association. ● Designed an online event space/online school using the Gather platform for holding student classes, continually adding originally designed “rooms” for special events, including a virtual playtest room and graduation auditorium. ● Helped in the interviewing and hiring process for 4 new team members- two in the core team and two direct reports. ● Managed a direct report for community and partnerships, as well as a full team of 10 volunteer moderators, including creating a guidebook on Notion and weekly meetings to foster growth, task assignment, and goal-setting. ● Represented IGA at multiple trade shows- Play NYC as well as AnimeNYC, resulting in exceeding our goals of 45 signups for our paid classes, as well as spreading the word about the Indie Game Academy and introducing new and non-game developers to our community and professional development offerings, both free and paid

SchedulingDatabase ManagementCoordinate relief/per diem doctors scheduling for NY region veterinary hospitals.Assist with operational projects involving a variety of practice management softwareForm and maintain partnerships with relief servicesHandle payroll and invoicing for contractors, working closely with the payroll department.Working with HR to ensure contractors were properly onboarded for their shifts.

Concierge Customer ServiceDatabase ManagementE-commerce and pharmaceuticalsVeterinary MedicineInternational Pet Travel - USDA, VEHCSCarry out the core values of the practice on a daily basisAnswer phone and email inquiries, schedule appointments and various additional administrative projects - both in hospital and now currently remotelyCross-trained as a veterinary assistant including taking medical subjectives, assisting doctor during physical examinations, administering treatments, and preparing prescriptions for patientsCoordinate travel appointments for clients by reviewing specific country requirements, booking appointments for relevant treatments, labwork, and documents. Includes a proficiency at utilizing VEHCS for document submissionsCoordinator for online pharmacy, utilizing analytics to assess purchasing trends, and being the liaison between Vetsource and Heart of Chelsea

Customer ServiceDatabase AdministrationVeterinary MedicineInventory ManagementAnswer phones and emails, maintain a scheduling system and client database, process food and prescription orders, handle invoices and customer relations. Assist techs with animals and appointments when necessary.

Client ExperienceData SourcingLive Event ActivationsMarketing InsightsManage on-site registration for the TODAY plaza experienceHelp create a memorable experience for TODAY show plaza guestsInteract with guests, answering questions about the show and New York CityProvide consumer insights to the marketing teamDistribute branded premiums to audience members

Worked closely with the Director of External Relations and the Marketing Manager to promote the South Orange Performing Arts Center through writing and submitting press and media releases, media pitches for artist interviews, on-air opportunities, contests and more. Coordinated various giveaways and activities for family performance events.Wrote blogs about events and post to relevant websites, work with the Marketing Manager on creation and execution of a social media plan, submit events on various websites and more.Build the media database and track contact with all media, execute basic in-house design projects including the program inserts and flatscreen slides for the lobby.Assisted various departments including Patron & Ticket Services with updating and cleaning database, Education & Community Programs with direct mailings and copy-writing, and Development with preparing a playbill and Powerpoint for the Annual Gala Event.Researched promotional materials for outdoor summer concerts.Tended bar for special events and performances, including set-up and break-down.

Planned and assisted private parties of various sizes and ages in the bowling center and laser tag area.Maintained relations with guests, providing with equipment, drinks, food, and other products.Minor filing projects assisting owner.

Answered phones, scheduled appointments, made sure front area is clean and tidy, dealt with invoices and customer relations. Assisted with animals and appointments when necessary. References available upon request.

Reception - Take care of clients and patients in the front waiting room, checking in patients, taking phone calls, scheduling appointments, and working with doctors to ensure a smooth running schedule in a very busy Manhattan veterinary hospital.Kennel - Clean cages daily, feed and distribute medication to dogs and cats who are boarding/day care, supervise and play with dogs in courtyard.

Swirl yogurts and fulfill customer orders. Opening and closing duties including mopping, cutting fruit, washing dishes, etc. Manger duties including counting money, completing morning and night tasks, and maintaining a clean shop.

Coordinated live events around the school and area surrounding school including live broadcasts, giveaways, and student dances.Managed and hosted awards shows for the station, including food, live acts, and prize packages.Continuing DJ with a 2-hour time slot each semester.Events included but not limited to:Two awards showsDJ's for a overnight Relay for LifeSenior Citizen danceBattle of the BandsRHA DanceLive broadcasts outside the student union and in fitness centerLive broadcast and giveaway for Focus Features Film "It's Kind of a Funny Story"

Perform various office tasks such as information processing, scanning and filing, small assembly work, and organizing supply cabinets. Knowledgeable of both PC and Mac computer programs.