Jessica Dollar Email & Phone Number

Carlsbad, California, United States

Carlsbad, California, United States

Carlsbad, California

Carlsbad, California

Carlsbad, California

Brea, CA

• Answer questions from agent and policyholders regarding general underwriting practices and policy specific questions.
• Review and process policy changes, reinstatements, cancellations, renewals, certificates of insurance, and miscellaneous correspondence from agent.
• Follow up with customers regarding status of pending policies.
• Gather additional information and documents to prepare binding process for agent
• Explain features and benefits of various policies to promote sale of insurance plans
• Perform administrative tasks, such as maintaining customer records and taking payments

Irvine, CA

• Confer with customers by email to provide information and training about products or services, respond to inquiries via phone, e-mail or instant chat following company guidelines
• Work in multi-channel support environment of phone, emails, and/or online live chat
• Field and resolve issues of low to moderate complexity; escalate more difficult issues Provide great customer service to ensure every contact feels they are important
• Deescalate issues by providing solutions while maintaining professionalism, courtesy, empathy and a sense of urgency.
• Communicate account changes/corrections and document tracking requests to appropriate internal teams
• Ensure adherence to Guidelines, regulations and processes where applicable while exercising judgment and reasoning abilities in order to solve problems. Refer unresolved customer grievances to designated departments.

Irvine, CA

• Responsible for ensuring day-to-day communication among associates, management team and Corporate
• Distribute store’s communication through email, memos, letters and bulletin boards
• Ensure that company policies and regulations are met
• Maintain and organize new hire paperwork and files
• Schedule interviews and conduct orientation for new hires
• Update Associate attendance records, vacation requests, personal days and overtime regularly

Irvine, CA

• Greet, register, and assign rooms to guests of hotels.
• Verify guests' credit, and establish how the guest will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Answer all incoming phone calls on multi-line phone system and transfer accordingly.
• Issue room keys and escort instructions to bellhops.

Newport Beach, CA

• Greet guests and seat them at tables or in waiting areas.
• Provide guests with menus.
• Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating’s.
• Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
• Answer telephone calls and respond to inquiries or transfer calls.
• Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and guests' concerns are addressed.

Bachelor Of Arts In Business Administration, Finance

Activities and Societies: Gamma Iota Sigma - International Collegiate Risk Management and Insurance Fraternity

Business Administration And Management, General