• Manage P&L to ensure branch location is achieving a 30% profit margin, manage financial operations ensuring accurate cash management, accounts payable and receivable, and payroll processing. • Direct and manage daily operations across entity, ensuring seamless coordination between departments for efficient production, strict adherence to quality standards, and timely project completion.• Lead weekly improvement meetings with Management, Sales, CAD, Install and Production teams to discuss schedules, upcoming projects and identify potential areas of improvement.• Coordinate projects for production, installation, and measurement, optimizing resource allocation for timely project completion.• Lead weekly and bi-monthly corporate Financial and Operations meetings, contributing insights to overall business performance. • Conduct monthly inventory audits, reconciling against reports and managing replenishment of raw materials through vendors.• Provide logistic support for projects and Moderno HUBS, optimizing supply chain efficiency.• Manage fleet assets, ensuring maintenance occurs to uphold warranties.• Oversee Facility Management responsibilities.

• Developed and managed 8 Sales Support coordinators over 3 business segments - Trade, Retail and Commercial Sales in Nashville and Memphis Markets.• Managed Team processing $70M+ orders for 3 business sales segments, ensuring order accuracy and correct product receipt dates while reducing any re-work.• Worked with other business segment management groups to create a process to improve 1st time project completions.• Developed quote training for all new sales reps for all business segment groups.• Developed Sales Support model in Memphis Market - hired, trained and managed 2 additional coordinators.• Created SOPs and assisted Corporate Markets in the implementation of Sales Support models in various regions. • Showroom Ambassador moved to be managed by Sales Support Department.• Built sales metric model to identify ROI for implementing the Sales Support Department yielding a 42% average growth rate increase in annual revenue from 2018-2023.• Sales performance exceeded 83% average growth rate during 2018-2022 range.• Worked with all department heads to align Sales Support Department business needs.• Trade and Commercial Installation moved to be managed by Sales Support Department - included scheduling, logistics, and material needs for project completion.• Directed local social marketing platforms elevating brand awareness which added to increased revenue.• Planned attendance at national & local trade shows showcasing products.• Developed & Managed CRM metrics for all business segment sales reps.• Assisted management in creating innovative metrics for business model improvement driving expected behavior.• Managed service requests between all departments to ensure seamless completion.• Communicated directly with customers during conflict resolution.

• Recruited, interviewed, trained, and scheduled a staff of 25+ employees• Managed up to 54 accounts, ensuring customer satisfaction • Conducted monthly audits with Facility Managers to ensure scope of work was being followed• Monitored inventory and maintained supplies while staying within monthly budget• Monitored work orders for multiple accounts, ensuring completion in timely manner• Coached staff on monthly safety topics and feedback from building audits

• Directed all social marketing activities for company locations throughout Middle & East Tennessee• Increased brand awareness using four social media platforms with a focus on advertising, promotions, and contests• Recruited, interviewed, trained, and scheduled a staff of 11 employees• Coached staff through corporate webinars, customer feedback, and team building exercises• Monitored product quality and service to ensure the highest level of guest satisfaction• Conducted monthly inventory and maintained set par levels of product through vendors• Balanced daily deposits with reports and replenished petty cash levels

• Recruited, interviewed, trained, and scheduled a staff of 15 employees• Coached staff through corporate webinars, customer feedback, and team building exercises• Monitored product quality and service to ensure the highest level of guest satisfaction• Conducted monthly inventory and maintained set par levels of product through vendors• Balanced daily deposits with reports and replenished petty cash levels

• Managed proofing and baking of scheduled daily production in accordance with company standards• Prepared various bakery products including breads, pastries, and cakes• Provided expert service to customers inquiring about bakery products• Directed training of new bakery employees

• Recruited, trained, and managed a staff of up to 8 employees• Improved employee morale and productivity by implementing reward incentives• Performed weekly and monthly inventory reports while maintaining ≤ 18% food cost or lower• Reconciled daily funds and monitored monthly P & L Reports• Maintained current national advertising campaign media and decorated product to correspond• Achieved ≥ 97 (A) health score with the State of Tennessee Health Department for two consecutive years

• Managed a staff of over 20 employees• Resolved customer complaints, ensuring customer satisfaction and repeat business• Reconciled server’s receipts and prepared evening reports• Trained staff to enhance customer service and increased profits through suggestive selling• Performed inventory control and ordered supplies as necessary

During my Sophomore year at Johnson & Wales University, I accepted an internship for the Pastry/Bake Shop at The Sanctuary at Kiawah Island. The internship was from September - November 2004. I was asked to join the department in March of 2005. Some of my responsibilities included:• Prepared items for fine dining restaurant daily• Plated desserts during service at fine dining restaurant• Assisted in daily production in bakeshop along with banquet events