Jessica Salgado Email & Phone Number

California, Estados Unidos

Responsible for applying all ACH, check, and credit card payments to open invoices in Netsuite on a timely basis.Responsible for monitoring unapplied deposits for month end reporting.Ensure correct coding of all invoices Interact with vendors and operations within the company regarding questions & approvals. Provides back up & cross trains within the department as needed Process employee expenses.Responsible for processing subcontractor invoices for an assigned portion of the alphabet.Work with the AP supervisor to ensure invoices are processed with correct due dates and applicable discounts are taken.All processing is done through the use of NetSuite and Excel. Receive reports, invoices, and approvals Customer and Field Manager Support Assist with field manager requests Assist with unpaid invoices

Verify and validate scanned information in warehouse to receive product in the system.Archive and classify the generated RMA’s once they have been accredited.Support in general activities such as credit processing to have better control over the accounts.Generate reports periodically to confirm open RMA’s.Respond to customers in a 24 hour window to assure the quality of our service and products..

Provide technical product support via telephone/email to customers, sales reps, and service techsDevelop a strong product knowledge by reading technical manuals, bills of material, product specifications and diagrams, and “how to” procedures to insure the ability to troubleshoot.Generate orders.Generate return goods authorizations for repairs.Source, contact and schedule service techs.Provide part number and pricing information to customers, sales reps and service techs as neededContact product vendors regarding issues related to product function, warranty, service/repair, availability, product support, or delivery.Train new hires and supervise their progress.Monitor the calls/emails and schedule weekly sessions with the team to provide areas of improvement and work towards providing a better service.Take supervisor calls and find a resolution to guarantee our customers satisfaction.