Jessica Y

Jessica Y Email and Phone Number

North America Field Business Support @ SAP
Philadelphia, PA, US
Jessica Y's Location
Greater Philadelphia, United States, United States
Jessica Y's Contact Details

Jessica Y work email

Jessica Y personal email

n/a
About Jessica Y

Jessica Y is a North America Field Business Support at SAP. She possess expertise in career management, social media, personal development, tier, positive work environment and 22 more skills. Colleagues describe her as "Jessica would be an asset to any team. I’ve had the pleasure of working alongside Jessica in two different roles where she thrived by fully immersing herself into her responsibilities. Jessica is always going above and beyond to find a solution. I’ve seen her grow from a new hire to practically expert level of knowledge in a matter of months. I was particularly impressed by Jessica’s ability to handle the toughest issues effortlessly while still maintaining a positive attitude. She’s capable and reliable. Overall a pleasure to work with!", "I highly recommend Jessica. After working with her for almost a year, I could tell she was an incredibly dedicated, and motivated worker. When we had originally started working together, I trained her in some of the systems we were using at the time. By the time I left the team, she was showing me stuff I did not know within 6 months, even 2 years into the job. She also showed me just how determined she was to make every customer experience the best she could. Even when the customer requests were not handled by our team, she still helped the customer as much as she could, ensuring their success.", and "Although I only had the privilege of working with Jessica for less than a year on the same team, she made a huge impact in a brief period of time. Jessica is an incredible team player. She learned our role's complex subject matter extremely quickly. She provided highly thorough and empathetic support to our sales end users, and always considered their challenges her priority to resolve. Jessica has an ongoing desire to learn new topics and improve processes, and I am confident that she will be an asset to any team she joins."

Jessica Y's Current Company Details
SAP

Sap

View
North America Field Business Support
Philadelphia, PA, US
Website:
sap.com
Employees:
132456
Jessica Y Work Experience Details
  • Sap
    North America Field Business Support
    Sap
    Philadelphia, Pa, Us
  • Sap
    Cx Onboarding Advisor
    Sap Oct 2024 - Present
    Walldorf, Bw, De
  • Sap
    Business Suppport Specialist - Canada
    Sap Feb 2024 - Oct 2024
    Walldorf, Bw, De
  • Sap
    North America Field Business Support
    Sap Jan 2023 - Feb 2024
    Walldorf, Bw, De
  • Sap
    Sales Support Specialist
    Sap Apr 2022 - Jan 2023
    Walldorf, Bw, De
    I provide guidance to the Sales Team through the entire customer lifecycle to accelerate the sales cycle.
  • Sap
    Technical Sales Support Specialist
    Sap Sep 2021 - Apr 2022
    Walldorf, Bw, De
    In this role I was also providing professional, quick, and reliable end-user support to sales executives across more than 30 SAP dashboards and applications through a ticketing system and live chat.
  • Transcom
    Technical Support Training Manager
    Transcom Feb 2021 - Aug 2021
    Stockholm, Se
    In this role my main responsibility was to conduct individual and team skills gap analysis by developing and delivering technical training courses for teams of 25 to 30 new hired advisors. I was responsible for coordinating product-related trainings, presenting new features and simulating activities in a demo environment.
  • Transcom
    Senior Technical Advisor
    Transcom Jan 2021 - Feb 2021
    Stockholm, Se
    In the role of Senior technical advisor I was providing base level technical support to tier 1 advisors and brainstorming resolution towards customer's software and hardware issues. As a team we developed strategy to regain customers' trust in the company and referred difficult issues to engineers while maintaining positive rapport with customers.
  • Transcom
    Technical Support Advisor
    Transcom Jun 2020 - Jan 2021
    Stockholm, Se
    In this role I was responsible for troubleshooting software and isolating hardware issues. The support was directed to mobile devices , laptops and desktop.
  • Linode
    Independent Translator
    Linode Mar 2019 - Feb 2021
    Philadelphia, Pa, Us
    I translated the company's website from English to Brazilian Portuguese
  • Law Offices Of Robert T. Vance, Jr.
    Legal Assistant
    Law Offices Of Robert T. Vance, Jr. Feb 2018 - Mar 2020
  • Tv Diário - Afiliada Globo
    Production Specialist
    Tv Diário - Afiliada Globo Feb 2011 - Nov 2014
    Mogi Das Cruzes, Sp, Br

Jessica Y Skills

Career Management Social Media Personal Development Tier Positive Work Environment Microsoft Powerpoint Work Life Balance Outreach.io Communication Team Leadership Digital Marketing Atendimento Ao Cliente Emotional Intelligence Microsoft Word Marketing Interpersonal Communication Time Management Microsoft Outlook Journalism Harmony Outreach Coaching Google Calendar Analytical Skills Problem Solving Sap Crm Technical Sap Crm

Jessica Y Education Details

  • Wilmington University
    Wilmington University
    Information Technology And Management Systems
  • Centro Universitário Braz Cubas
    Centro Universitário Braz Cubas
    Journalism
  • Cabrini University
    Cabrini University
    Digital Communication And Media/Multimedia
  • Manor College
    Manor College
    Legal Assistant/Paralegal

Frequently Asked Questions about Jessica Y

What company does Jessica Y work for?

Jessica Y works for Sap

What is Jessica Y's role at the current company?

Jessica Y's current role is North America Field Business Support.

What is Jessica Y's email address?

Jessica Y's email address is je****@****sap.com

What schools did Jessica Y attend?

Jessica Y attended Wilmington University, Centro Universitário Braz Cubas, Cabrini University, Manor College.

What skills is Jessica Y known for?

Jessica Y has skills like Career Management, Social Media, Personal Development, Tier, Positive Work Environment, Microsoft Powerpoint, Work Life Balance, Outreach.io, Communication, Team Leadership, Digital Marketing, Atendimento Ao Cliente.

Who are Jessica Y's colleagues?

Jessica Y's colleagues are Ralf Schraenkler, Martin Kroppen, María Rueda Cruz, Alexey Merkuriev, Monserrat Rodriguez, Sanja Djordjevic, Gaurav Parmar.

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