Jessica Santos

Jessica Santos Email and Phone Number

Hotel Development Analyst l Masters Alum at EHL
Jessica Santos's Location
Miami, Florida, United States, United States
Jessica Santos's Contact Details

Jessica Santos work email

Jessica Santos personal email

n/a
About Jessica Santos

Recent master's student with 7+ years of work experience in the hospitality/ tourism industry. Known for my dynamic, creative, and results-oriented leadership style, I thrive in fast-paced environments, skillfully leading diverse teams to optimize revenue generation while consistently aligning with the strategic goals of the organization. As an entrepreneurial professional, my overarching goal is to spearhead sustainable developments in both established and emerging markets. Passionate about our industry, I leverage my experience, new knowledge, and dedication to drive success.Some interesting facts about me - I am the first US generation in my Hispanic family ( Costa Rica & Bolivia). I spend my time traveling and immersing myself in diverse cultures, spending time researching and learning about them. Additionally, cooking brings me joy, and am constantly seeking out delicious recipes to cook. When I'm not in the kitchen, you can find me playing tennis, hiking in Switzerland, or in a challenging pilates reformer class.

Jessica Santos's Current Company Details

Hotel Development Analyst l Masters Alum at EHL
Jessica Santos Work Experience Details
  • Horwath Htl Atlanta
    Asset Management & Hotel Development Consultancy Intern (Part Of Masters)
    Horwath Htl Atlanta Oct 2023 - Jan 2024
  • Aman
    Technical Services Intern (Part Of Masters)
    Aman Aug 2023 - Oct 2023
    Baar, Zug, Switzerland
    Played a pivotal role in enhancing operational efficiency by seamlessly integrating a project management tool into the Hotel Development lifecycle. Crafted a comprehensive manual to facilitate the smooth implementation of Smartsheet, the chosen project management solution. This effort resulted in the optimization and streamlining of operational workflows, spanning from architectural and design space planning to project planning, encompassing intake to hotel opening.Additionally , created a scenario analysis framework for staffing beyond the feasibility stage of projects, and provided valuable support to the department by diligently reviewing FF&E lists from developers and assisting with daily tasks.
  • Overseas Network
    Vip Sales And Operations Director
    Overseas Network May 2016 - Sep 2022
    Miami/Fort Lauderdale Area
    Entrepreneurial consultant, sales, and operations manager with a proven track record of achieving annual sales targets, optimizing pricing, managing high-net-worth productions, and developing sales teams. Successfully reduced turnover by 24% through a comprehensive sales training program and streamlined the sales pitch process, improving efficiency by 30%. Improved B2B online booking platform usability and increased customer satisfaction levels. Negotiated contracts with suppliers and luxury hotels to increase brand awareness and profit margins. Conducted due diligence of vendors and partners to ensure optimal service quality and minimal risk. Improved lead quality and conversion rates through data analysis and stakeholder collaboration, resulting in 35% customer base growth. Facilitated market research and strategic initiatives for US travel agencies/tour operators to improve market positioning and share during Covid.
  • Overseas Network
    Luxury Travel Sales Consultant
    Overseas Network May 2016 - May 2017
    Miami, Florida, United States
    - Provided personalized consulting services to high net worth clients & travel agencies(B2B), creating complex itineraries using industry relationships and expertise; contributing to over $1M in sales in the first year through successful proposals and client referrals- Identified emerging market trends and consumer feedback for new product ideas, achieving industry recognition - Determined process improvements based on team feedback and streamlined quoting processes for +10% productivity
  • In House Ideas
    Event Marketing Associate
    In House Ideas Nov 2015 - Apr 2016
    Miami/Fort Lauderdale Area
    Contributed to event planning and marketing efforts for prestigious brands and venues, including Soho Beachhouse, Art Basel, WPO, and Douglas Elliman. Co-produced events and reduced costs by 10% through vendor negotiations. Initiated the development of an internal tracking tool for media exposure and designed a social media calendar for EAST Miami Hotel, optimizing future posts based on engagement analytics.
  • Cushion The Impact
    Marketing Intern
    Cushion The Impact Jan 2015 - May 2015
    London, United Kingdom
    - Created and implemented a cross-platform marketing plan utilizing social media to gain market exposure- Produced weekly content for all social media channels increasing following and reach by 15% - Optimized client information systems and documentation, working directly with the CEO - Translate the company website into Spanish

Jessica Santos Skills

Marketing Spanish Speaking Microsoft Office Microsoft Word Microsoft Excel Interpersonal Skill Conceptual Ability Organization Time Management Highly Detail Oriented Multi Tasking Eagerness To Learn Customer Service Customer Satisfaction Establishing Relationships Social Media

Jessica Santos Education Details

Frequently Asked Questions about Jessica Santos

What is Jessica Santos's role at the current company?

Jessica Santos's current role is Hotel Development Analyst l Masters Alum at EHL.

What is Jessica Santos's email address?

Jessica Santos's email address is je****@****nal.com

What schools did Jessica Santos attend?

Jessica Santos attended Ehl, University Of Westminster, Florida International University.

What are some of Jessica Santos's interests?

Jessica Santos has interest in Marketing, Entertainment, Animal Welfare, International Marketing And Business, Music Industry, Arts And Culture.

What skills is Jessica Santos known for?

Jessica Santos has skills like Marketing, Spanish Speaking, Microsoft Office, Microsoft Word, Microsoft Excel, Interpersonal Skill, Conceptual Ability, Organization, Time Management, Highly Detail Oriented, Multi Tasking, Eagerness To Learn.

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