Jessica Sauri Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana

Indiana

Assign loads in a manner that allows for on time pick-up and deliveryMeet driver/equipment routing needs and work with fleet operations to manage driver retentionPlan freight and equipment in assigned regions for max imum utilization and profitabilityUtilize team equipment to provide max imum productivityWork with equipment control, customer service and sales to manage trailer poolsControl relaysWork with sales and customer service on freight needs to keep network balanced

Developed a portfolio of broker contacts to service spot freight for Celadon’s networkWorked with customer service to solicit additional customer freightRepositioned trucks from backhaul to headhaul markets to create network capacity for customersNegotiated rates on the spot marketMonitored markets and generated sales leads to grow Celadon’s business portfolioAnalyzed financial indicators such as breakeven, profitability, operating ratio, etc. on a per load basis to targetTroubleshoot problems and resolve issues to maintain/improve customer satisfaction

Indianapolis, Indiana Area

-Sole person to process all customer return; distributing RMA #, inspecting frames as they come in and processing exchange/refunds via PayPal-Taking care of all customer calls and incoming emails -Managing online chat support to ensure that all questions that customers have are answered and in a timely manor-Responsible for following up with all online customers and retailers to ensure that the order was correct and customer/retailer is satisfied-Handler of the Social Media accounts (Twitter, Facebook, Instagram)-Updating the accounts with information/news about Fatheadz and all of the teams and people that we support