Jessica Schindewolf Email & Phone Number

• Lead the growth of the Managed Services team.
• Responsible for strategic decision making and long-term planning related to team scaling, process improvement, and team management.
• Oversee the day to day deliverables of the team.
• Manage and enforce processes to ensure compliance with client requirements.
• Manage escalated situations to resolve issues to clients' satisfaction.
• Develop and manage key metrics and milestones of the team.

• Build from the ground up a Professional Services team for North America.
• Effectively manage a team consisting of Project Managers and Business Consultants.
• Work with global teams to standardize the implementation process and improve processes.

Remote

• Manage Partner Led Implementations by mentoring and overseeing consultants as they implement the Impartner clients.
• Track weekly updates on implementations, deal with escalations, work across departments to pull in needed resources.

• Supervise new hires and interns in the call center
• Assist with on boarding sessions
• Counseled subordinates when disciplinary actions were necessary
• Analyze performance metrics, call trends, and quality assurance to ensure standards are being met
• Check in with reps weekly to review evaluations and analytics
• Host monthly 1 on 1’s with reps

• Developed and improved processes surrounding internal training and onboarding of Sales Representatives to gain efficiencies and exceed quality standards for product and industry knowledge
• Presented standard and custom product demonstrations to prospective clients
• Presented Sales Seminars nationwide, resulting in 2010 Top Average Revenue Sales Seminar Award

• Collaborated with Training and Technical Communications to create and maintain client training documentation
• Developed and delivered the first integration class at Users Conference
• Delivered live and web-based trainings for external clients

• Delivered live and web-based trainings for both internal staff and external clients
• Exhibited leadership skills through cross-training and call facilitator roles
• Provided technical support for clients using accounting, time and billing and document storage programs
• Maintained outstanding stats for number of calls per hour and average length of call

Bachelor Of Science, Business Administration, Accounting

Associate Of Arts, Biblical Theology

Education record