Jessica Scott-Ball (L.I.O.N) Email & Phone Number

Burton Latimer, England, United Kingdom

• Carrying out capability assessments to identify training/development solutions to increase performance technically and professionally.• Providing functional learning and development plans to support the identified needs for the partnered functions including the implementation of change initiatives/programmes.• Driving the required changes in processes, systems, and people to enable Weetabix to be a learning organisation and driving a learning culture.• Designing blended learning solutions and using digital tools to create flexible and innovative learning programmes.• Applying adult learning theories to ensure employees get even more out of their development.• Designing a range of inclusive learning interventions, including technical, functional, and manager-to-leader programmes.• Facilitating learning interventions that meet the identified training needs in an engaging and interactive way.• Supporting, coaching and upskilling line managers to implement even better practices.• Monitoring how effective learning has been transferred to learners and applied in the workplace.• Producing periodic L&D reports and proposals outlining needs accompanied by recommendations and implications, such as changes in operations, budget, or quality.

Amersham, England, United Kingdom

Lead for the customer service training catalogue. Responsible for creating training materials for Global CS teams ranging from onboarding to experienced, specialist and management.• Utilised a mix of classroom, virtual and online training to create a blended learning package.• Using the ADDIE model, responsible for conducting needs analysis, developing training materials, and delivering via the most suitable method.• Responsible for continuous improvement of training resources, based on feedback and evaluations (Kirkpatrick Model).• Using Articulate 360 and Camtasia to support in the creation of 20 online modules, as well as the refit and redesign of 50+ existing ones to improve usability and content relevance.• Conducted 50+ classroom trainings, both remote and face to face.• Experience in adapting materials for a global audience, working with local cultural and language needs.• Lead for the global LMS platform, responsible for full adoption and usage on a global level.

My key achievements in this role to date include: • Acquisition champion – Became a lead expert for UKI after the Danaher acquisition. Designed user guides and customer facing document templates for CS teams, provided online training for team members on process updates due to the legal entity changeover. Performed audits on orders to build rigor and identify training needs within the team. • Became a coach for OM at the end of Q4 2018. Proactively designed and implemented a coaching plan for the IRE/DIST/BNL/NO team to improve KPI of total observed. Started at 54% complete and within 5 months achieved 100% complete. Supported other coaches, and provided classroom training on using the competency standards dashboard, and coached a number of CS coaches on how to interpret data and use it to their advantage. • Constrained items – managed multiple customer accounts with tight deadlines. Proactively stepping in to cover the distribution planners and modality leads due to workload capacity constraints to ensure we avoid a customer shutdown scenario. Became first point of contact with UKI for constrained item escalations. Triaged escalations to reduce workload for modality leaders. Those escalations which were invalid, I then coached team members on priority process and how to interpret data in W2W tool to avoid unnecessary escalations in the future and for CS teams to be more self-sufficient. • Service and Validation project – led a project with the service and process excellence teams to find a solution for aged backlog for service lines. Designed and implement a process, presented to key stakeholders and obtained full support. Proactively designed a process reminder to be sent to CS teams and worked with the L&D team to roll this out.

• Account management of large Biopharma Accounts including Janssen, Alexion, Bristol Myers Squibb, Pfizer, AstraZeneca.• Daily use of Salesforce and Oracle systems.• Part of the USCAN customer service team during relocation from NJ to Boston, ensuring smooth transition making sure customers were not impacted.• Maintaining strong relationships with key stakeholders, both internal and external, to ensure maximum collaboration.• Dealing with high value, complex orders, including custom bioprocess systems and placing these on the OMS.• Working to GMP requirements when arranging shipment of goods.• Maintaining a high focus at quarter end and other busy periods, to ensure sales targets are met and revenue recognition can take place.• Dispute champion for North region, which includes investigating and solving invoice disputes, as well as supporting the rest of the EMEA region.Key Achievements in the role:• Received an impact award from Finance Leader for my leadership and focus on billing quality. This was for reducing disputes for Q2 2018 to $68k with 20 disputes remaining open. This resulted in an improved overall cash position for Cytiva.• Drove and shared best practice across the dispute champions and became established as the main go-to champion for EMEA. Supported all EMEA teams with solving disputes. Coached 5 new dispute champions. Resulted in reduction of disputed invoices across the EMEA region from $10m USD, to $50k USD.• Received horizontal collaboration award in both Q1 and Q2 2018 from SLT for securing large order revenue at the end of quarter.

Leighton Buzzard

Pitstone, Leighton Buzzard

Ba Hons, Business Management, 2:1

Strategic Human Resource Management, Innovation, Human Resources, Dissertation, Business Devlopment, Entrepreneurship, Accounting.

A-Level, Double Ict And Applied Business

ICT Double Award - BB Applied Business - B