Product Manager for a portfolio of social products including Blogs, Tweet module, Live blogging, Message-boards, Comments, and Moderation used on high profile BBC platforms such as News, Sport, iPlayer and iPlayer Radio,

Acting as an industry expert and combining this expertise with audience research to define strategy and product roadmap for the BBC Blogs network in partnership with stakeholders pan BBC. Working with engineers to align strategy with technology. Gathering, defining, and prioritising technical product features and requirements as aligned with the product strategy and roadmap; ensuring the delivery of the product to a high standard, and within agreed timescales and budget. Owning the contract with vendors, negotiating and influence to hold them accountable to the terms of the agreement. Line-management of a technical team; driving their professional and personal development. Providing guidance, support, and mentoring to junior members within the team.

Working within the team responsible for blogs, messageboards and comments services within the BBC. Project managing the migration of around 150 blogs to new templates by an external development team. Capturing and defining requirements for a wide range of stakeholders and relating these to the development team. Providing first line support and training for users of our products across the Business. Providing product demonstrations to various audiences when required.Undertaking User Acceptance and quality assurance testing of new product developments. Ensuring all product specifications and operational support documentation was kept up to date and distributed appropriately.

This role was in the team responsible for the BBC intranet site. Produced a social media policy for the BBC internally, based on external best practice and BBC Internet policy. Formulated a strategy to rationalise the social media tools in use within the BBC. Met stakeholders at all levels of the organisation to define and prioritise Business requirements as well as delivering progress reports. Acted as the BBC representative in forums relating to intranet evaluation activities with associated external organisations. Provided support, development and maintenance for the centrally managed social media components of the BBC intranet site, including discussion forums, Blogs, Wikis and staff profile pages.

Reviewed all websites managed by the Web Publishing team and produced a document of recommendations to bring these in line with the BBC accessibility guidelines. Produced a leaflet for Indies containing best practice guidance around coding to BBC accessibility guidelines. This also acted as a checklist for my team to ensure the end product fulfilled these obligations.Gathering requirements for new websites from stakeholders and producing a development brief for agreement.

Copy-editing web pages about old emergency appeals so they could be moved to a newly created section – summarising content while bringing information and statistics up to date. Creating photo galleries and copy for the website about current appeals.

Responsible for all internal communications within the Investment Bank’s Finance department. Undertaking presentations to introduce initiatives and persuade senior managers of the values of better communication with staff. Acting as owner, Editor and lead developer for the Finance intranet site. Responsible for gathering feedback on the website and working with colleagues to evolve functionality and range of content. Providing training to internal clients to enable them to maintain their function’s section of the website.Sourcing and writing three to four articles for the Finance homepage each week. From August 2007 undertaking line management of one other. Marketing and facilitating various international initiatives and staff events such as senior team workshops and all staff presentations from management. Sharing best practice with Corporate Communications, web and e-marketing teams and communications representatives in other functions of the Bank.