Experienced and dedicated team player with proven proficiency in event management and marketing. Analytical leader who possesses strong interpersonal skill and aptitude to engage the full spectrum of stakeholders from community and commercial partners to volunteers and residents from all walks of life. A meticulous worker with a keen eye for details and the competency to create win-win solutions and synergy to achieve optimal results. Skills and Competencies• Computer skills: Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Adobe Photoshop (basic editing)• Language: English and Mandarin (Spoken & Written)• Operations: Manage Community Centre (CC) daily operations in term of manpower, facilities, CC tenants and financial compliance.• Marketing and Event: 7 years of event and marketing experience, organizing activities targeted at various audience and objectives from youths to women and sports such as K-Pop Dance Competition, Chingay at heartlands 2014, Countdown 2013, Singapore Youth Olympic Games torch relay, Halloween party, multi-racial carnival and the Great Singapore Sales marketing campaign• Customer Service: 9 years of front and backend customer service experience, handling queries and escalated complaints, case investigation and crafting replies.• Communication: Work with volunteers from grassroots committees such as youth, seniors, women, private and public estates and sports-based committee. Foster close working relationships with government agencies, schools and VWOs like NEA, LTA, Thye Hua Kwan and Bedok Green Primary School.• Leadership: Lead a team of 15 staff to enhance community outreach and maintain minimum 80% service audit grading.
Listed skills include Event Management, Marketing, Customer Service, Marketing Communications, and 12 others.
