Jessica Singh Email & Phone Number

New York, Ny, Us

Middletown, New York, United States

• Developed workflows in Identifi to boost operational efficiency, implementing process improvements and automation that minimized manual effort and enhanced accuracy. Collaborated with departments to shift the organizational focus from eRequests to Workflows.• Led User Acceptance Testing (UAT) for IVR HOPE by executing test scripts, analyzing critical issues, and coordinating with the vendor (Interface) to ensure a successful GO LIVE.• Configured strategic applications, including Online Banking (iBanking), Identifi Document Management, and Interface.ai ("Hope"), ensuring optimal operational performance. Took ownership of these applications and oversaw timely upgrades.• Served as the Intranet Administrator, maintaining content, managing access, and updating procedures/policies. Conducted thorough research to develop procedures while ensuring quality control.• Analyzed employee survey data in Microsoft Excel, utilizing PivotTables and bar charts for effective visualization. Presented findings in a memo to the Senior Management Team.• Generated monthly HOPE reports showcasing strong data visualization and analytical skills, and presented the findings at critical communication meetings with the Senior Management Team.

Middletown, New York, United States

• Prepared, analyzed and submitted 5+ loan closing documents weekly for HE, HELOCs to Financial Service Representatives within service level agreement timelines. • Navigated lending softwares such as Encompass & Temenos to successfully review, collect and submit data points for funding loan applications. • Continuously developed strategies and measurements to meet members credit needs, increased loan growth and profitability opportunities while minimizing risk of loss to the credit union. • Completed loan record setup for home equity and mortgage loans on Credit Union’s core system.

Newburgh, New York, United States

• Processed 600+ dispute and fraud claims using Centrix software in accordance with Visa’s operating guidelines and regulations.• Processed and reconciled share draft exception items, debit card settlements, and return checks for the union while ensuring accuracy in GL movement.

New York, United States

• Utilized Mailchimp to collaborate with over 300 relational therapists, facilitating a partnership with Lovetogether's innovative features like LoveRoadMap leading to a 11% rise in lead generation and issue resolution.• Collaborated with a team of quality assurance, web developers, and marketing interns in conducting industry research and crafting a market acquisition strategy for Love Together.

Stockton, California, United States

• Showcased expertise in data integration and performance monitoring by constructing 10 interactive Excel dashboards and PivotTables, leading to a 15% reduction in analysis time.• Collaborated with 14 department heads under the director of sustainability to produce a 15-page recommendation report, leading to an 75% implementation rate within three months, highlighting exceptional writing skills and documentation prowess.• Translated intricate data insights into actionable recommendations, contributing to a noteworthy increase of approximately 15% in the future STARS rating, while demonstrating data analysis and visualization skills.

Stockton, California, United States

As a Resident Assistant of Residential Life and Housing at the University of the Pacific, below mentioned are the responsibilities I hold:- Assist residents with the transition to university and residence hall life.- Enforce university and residence hall rules and regulations.- Remain available to residents while on-call overnight.- Assist in supervising residents and responding to complaints, reports, requests, and emergencies.- Submit reports on infractions, violations, and safety issues to administrative and management team.- Promote residence hall events as and when it occurs.- Inform residents about relevant campus and local activities through various social media platform.- Facilitate resolution of disagreements between residents.- Organize and direct regular floor meetings with residents.

Stockton, California, United States

• Supervised students’ learning curve while writing their research papers, dissertations, and theses by providing them guidance on professional writing.• Spearheaded development of reports and presentations to provide students’ an offline guide on referencing styles.• Simplified the Thesis & Dissertation Format Guide to help students use a tailored version and save hours of researching.•Guided students in tailoring their resume and portfolios by providing real-time recommendations as well as in-depth review by understanding their academic progress, interests and strong suits.

Stockton, California, United States

•Created a database on Excel to run individual support to students matching them with their advisors, maintaining an interactive dashboard to track progress over summer.• Increased engagement of students with academic advisor by 15% by brain storming plans relating university messaging policy.• Developed team-based activities for 300 students from marginalised backgrounds by facilitating workshop sessions. • Strategized individual support to facilitate academic foundational development of students by planning effective communication channels to connect with matched academic advisors.

Stockton, California, United States

• Developed a database of Pacific resources using Excel to connect 1200 students for supporting retention and pipeline opportunities.• Manoeuvred the point of sales system for training additional staff members to reduce overall time spent in training sessions.• Supervised over 50 students during the summer camp to ensure proper guidelines and health safety measures were adhered.• Streamlined safety procedure within assigned camp to ensure latest information was available and communicated to manage any emergency.

Gurugram, Haryana, India

• Leveraged Tableau to align intricate technical insights with evolving market trends, leading to a 20% improvement in resource allocation efficiency.• Utilized RapidMiner for precise requirements gathering, identifying, and addressing production lag time issues, and showcasing exceptional data mining skills by completing the task 30% faster than the established deadline.• Leveraged SQL proficiency to generate ERD (Entity-Relationship Diagrams), optimizing decision-making processes by approximately 15%, and demonstrating an advanced understanding of relational database concepts.

Masters Of Science, Business Analytics, 3.93

Bachelor Of Science - Bs, Computer Science, First Division

Activities and Societies: Third prize in Poetry Competition in State Level - Youth Festival