Jessica Smith, Bahons, Itmg Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

William Camden Bexleyheath

• Hosting and greeting customers on entry to the premises. Understanding and presenting Covid-19 and PPE regulations to customers to ensure they are safe whilst visiting. Following hygiene regulations to safely cook and deliver food to the customer. • Handling money and correctly billing for the products.

London, England, United Kingdom

• Supporting a large team of consultants to actively organise and proactively manage their diaries to ensure they can provide support and engage as many clients as possible.• Manage and maintain key communication networks to ensure all consultants and clients are engaged throughout their programs.• Maintain and handle a large database of client information via an in-house CRM to support the growth and rapport of each client.• Actively source and share information with my team and organisation ensuring everyone has up to date information.

London, United Kingdom

• Working with a large portfolio or VIP clients on a variety of platforms such as: Concur, Sabre and MyID.• Anticipate, coordinate and manage complex international travel and meeting schedules and prepare itineraries• Maintaining profiles to a VIP standard providing extensive information to benefit the rest of the team.• Handling sensitive information and projects to ensure travel plans are meetings for high level executives are completed smoothly.• Providing adhoc and excellent customer service to each client tailored to their needs ensuring retention on business during RFP

London, England, United Kingdom

• Role change due to company merger with Reed and Mackay• Promoted to assist with implementing the new flagship account which is the biggest bank in the world (ICBS Standard Bank).• Providing outstanding Concur knowledge throughout the implementation process assisting the client, with their new acquisition of this tool, on a day to day basis and providing concur expertise to internal departments.• Adhering to a new travel policy and ensuring minimal travel is out of policy and that the appropriate approvals are achieved.

London, United Kingdom

• Promoted to assist with implementing the new flagship account which is the biggest bank in the world (ICBS Standard Bank).• Providing outstanding Concur knowledge throughout the implementation process assisting the client, with their new acquisition of this tool, on a day to day basis and providing concur expertise to internal departments.• Adhering to a new travel policy and ensuring minimal travel is out of policy and that the appropriate approvals are achieved.

London, United Kingdom

• Working within the banking industry, on the Jefferies account maintaining an excellent level of quality and care in my day to day role.• Providing professional and personalised CRM receiving many commendations from the client.• Comprehensively utilising the Sabre (GDS) system on a daily basis to fulfil seating requests, reissuing, ticketing, availability searches, hotel, car and rail requests.

London, United Kingdom

-Working within the Banking industry to build and manage their business travel needs.-Booking a wide variety of travel requirements over the telephone and via email to meet the travellers needs within the clients policy.-Ensuring all travel requirements are policed and within the clients policy including: flights, hotel, car hire, domestic and international rail.-Offering excellent customer service, building a rapport with the client.-Extensively utilising GDS Sabre to make and manage reservations.-Highly computer illiterate using a wide variety of systems such as: HRS, Evolvi, Deutche Bahn,etc.-Ensuring al reservation are ticketed within the deadline and invoiced correctly for the back office systems.-Executing duties according to the service level agreements for each client and going above and beyond.

Sevenoaks

-Building low cost holiday packages.-Selling packaged holidays via the telephone to meet targets.-Offering extensive knowledge of destinations and hotels to the client.-Utilising GDS Galileo to build long-haul packages and tours.-Effectively using CRS Comtec to build CRM and packages.-Conducting ATOL certificates.

Eastbourne

- Advertising the University and its Staff to prospective students and their parents/friends in a professional manor.- Conducting campus tours in a timely manor.- Advising the University experience from personal involvement.- Answering Q&A sessions for prospective students.

Crawley

- Build, develop and maintain structured relationships with account decision-makers in order to develop opportunities, retain, and expand business within the accounts through majority telephone support, visiting as required liaising/coordinating the various ACO departments to ensure customer support and satisfaction.-Complyed with objectives set by Head of National Accounts, achieving expected revenue, profitability, and satisfaction levels in portfolio.- Maintained a high level of current knowledge of the product portfolio and the benefits of specific products for each targeted customer segment as well as of other segment-relevant information (trends, strategy, competitors, pricing, etc- Assumed full commercial responsibility for clients in portfolio- Received new clients from Commercial Managers ensuring correct activation and customer profitability.- Provided monthly planning and reporting on activities to Head of National Accounts and customers. - Transmited relevant client, market and competitor information, as well as product functionality requirements to Head of National Accounts.- A brand ambassador, ensuring Amadeus was communicated about in a positive manner and promoted Amadeus as a professional customer centered organisation.