Jessica Starr Email & Phone Number

Phoenix, Az, Us

Made a temporary career change to spend my son’s last two years of grade school with him. • Substituted for various grade levels and subjects in a diverse school district.• Implemented engaging lesson plans to ensure student comprehension and participation.• Collaborated with teachers to maintain continuity in curriculum delivery.

Phoenix, Az, Us

Works directly with community based organizations, non-profits, refugee centers, re-entry organizations and faith based organizations as well as other service based companies. Connects disadvantaged or underserved people that are being assisted by these organizations with employment opportunities working for the City of Phoenix. These are underutilized populations that have exceptional talent, and that until recently, have not been tapped into with the sole purpose of recruiting individuals to work for the City of Phoenix.

• Responsible for the day to day and overall operations of an in-office staffing team and onsite remote location team• Maintained positive client relationships & engagement through phone, email, and face-to-face support• Routinely involved in several workforce development and community-based organizations• Talent Attraction – Found new ways to attract and retain talent through grass roots to social media tactics• Created relationships and attended events with local and national associations, community-based organizations, government and Community College and Universities to collaborate on the creation of workforce solutions programs, and partnerships• Actively participated in applicable committees and task forces to increase community reputation and visibility• Staff management – Set clear expectations, Used Vision, Motivation, Goal setting, Team engagement, Weekly team meetings, Encouragement, Support, Empowerment, and Led by example• Actively supported geographic regions without brick and mortar offices, to support recruiting efforts for remote clients• Held team accountable for meeting client needs and filling orders by the clients’ deadlines, in various verticals• Issued documentation and resolution - recruiting, disciplinary action, performance reviews and termination• Administrative (Payroll, Workman’s Comp, Unemployment Insurance, reports, email - internal and external customers)• Facilitated ongoing employee training and development

Atlanta, Georgia, Us

Hired over 200 people from January to April Recruit for Call Center agent and management positionsPartnered on recruiting efforts for a recent call center expansion increasing team size from 100 to 300 agentsAttend external and internal hiring eventsAggressively source candidates via social media, job boards and community partnersConduct applicant pre-screen phone interviews, face to face first interviews and administer assessments as requiredFollow-up with candidates; and extend offers of employment; communicate status of application

As the owner of ResumeStarr, I had two areas of focus. One is to help navigate my individual clients through career transition. This includes individual consults, resume writing, interview coaching and career exploration.Additionally, I offered internal career development workshops to corporate clients to help reduce attrition and increase employee loyalty, which leads to increased productivity.

Vancouver, Wa, Us

Sourced, identified and interviewed candidates for Field Leadership positions for 300 hospitals within 16 statesPartnered with Hiring and Senior Managers to forecast needs and determine best resources for recruitment effortsDeveloped and implemented programs, plans, policies and procedures for recruitment, forecasting, testing, selection and hiring new team membersSupervised, mentored, and developed recruiting coordinatorsDeveloped, designed and delivered training classes to corporate office and field associates, and conducted behavioral interview training to improve retention of new hiresTraveled to markets to deliver training and attend events in support of education and increase community visibilityMet with associates regarding employee relations issues and created resolution plansPresented Banfield as an employer of choice at national events, employer panels and other public speaking eventsDeveloped and maintained contacts with educational institutions, government entities and industry associationsMaintained and updated all recruiting reports - (IE :) Headcount, Open Requisitions, Time to Fill, Cost per hire, etc.

Milwaukee, Wisconsin, Us

Oversaw 4 Manpower satellite offices and supervised recruitment staff within each officePerformed liaison duties between employers and employees regarding employee relationsReviewed resumes, interviewed candidates, facilitated testing and made job placements & recommendationsBuilt and maintained relationships with various local entities creating community visibility and business opportunities: (i.e. Jobing.com, Phoenix Chamber, Arizona Workforce Connection, NETPA, etc.)Delivered public presentations for city, state and community based organizations & at private industry eventsMaintained monthly & quarterly statistics reports and employment targetsDesigned and co-facilitated computer training classes for government workforce staff and job seekers

Milwaukee, Wisconsin, Us

Strategic consulting and program development with Government Workforce and Economic Development departments, industry, education and community based organizations, covering Manpower's 13 state, Mountain Central Division. Activities include, but were not limited to:• Developed government, education and business relationships for 13 state territory• Grew Government Solutions revenue by 19.3% year over year 2010-2011. $7.6M to $9.1M • Participation in presentations to the U.S. Department of Labor in Washington, DC• Travel to various markets in support of gaining WIA/ARRA funded business opportunities with regional and state level government agencies• Create and conduct field and webinar trainings for Manpower’s 13 state, 55+ field office division• Provide field support for Government Solutions via email, conference calls and frequent travel for client and Workforce Investment Board facing meetings• Create opportunities with high level government staff to develop future business partnerships and workforce programs • Collaborate with local employment & non-profit agencies for partnerships and community involvement, resulting in revenue generating public workforce programs• Identify and pursue revenue opportunities via the RFP processes from city, state and county entities in 13 states• Served as a Maricopa Workforce Connections Board Member, Ambassador for the Greater Phoenix Chamber of Commerce, Jobing.com Professional Advisory Council (PAC) member, & Junior Achievement Instructor, creating new business opportunities for Manpower• Leveraged Board appointments to increase sales activity and create partnership opportunities with Untapped AZ and partner with Easter Seals programs• Instrumental in account recovery and creating new opportunities to re-gain trust and new business orders

Washington, Dc, Us

Interviewed & recruited employees (job fairs, testing, ad creation, resume review, etc.)Exceeded sales plans through motivation, positive reinforcement, utilizing employee input, & building team unityFacilitated professional development and career counseling to increase retention and internal promotionsHR issue documentation and resolution - recruiting, disciplinary action, performance reviews and terminationsConducted ongoing training to support program changes in a call center environment.

Washington, Dc, Us

Interviewed & recruited employees (job fairs, testing, ad creation, resume review, etc.)Exceeded sales plans through motivation, positive reinforcement, utilizing employee input, & building team unityConducted training to support clients as a 3rd party vendor in a call center environmentFacilitated professional development and career counseling to increase retention and internal promotionsHR issue documentation and resolution - recruiting, disciplinary action, performance reviews and terminations

Washington, Dc, Us

Administrative Assistant for MCI Chandler call center. Responsible for conference scheduling, travel arrangements, quarterly and annual kick offs. Assisted with all aspects of awards function coordination. Oversaw the community action team and its events. Contest supply ordering, reporting, centerwide communication, and corporate magazine submissions.