Jessica Wardley Email & Phone Number

Houston, Texas, United States

• Effectively managed 3 accounts in 2022 with total portfolio value of 30 million in products.• Generated substantial revenue growth, achieving a growth of over : $1 million in 2019, $1.25 million in 2020, and $1.3 million in 2021• Maintained remarkable Net Promoter Score (NPS) of 9.1 over three years, reflecting exceptional customer satisfaction• Consistently led regional Customer Success Team in revenue renewals and upsell rates• Never lost a Client.

Austin, Texas, United States

• Acted as a trusted Customer Success Manager for multiple Fortune 500 companies, driving account growth and ensuring client success.• Successfully managed a large consortium, overseeing products valued at 5.8 Million• Collaborated with internal team to develop a comprehensive sales plan, resulting in implementation of 1.25 Million in product sales in 2022• Established and executed onboarding plans with clients to ensure seamless integration and maximum customer satisfaction.

• Managed post-sales activities for top business and enterprise customers, establishing strong relationships and executing successful deployment, change management, and adoption programs.• Created Salesforce lighting site from standard blueprint for sales, support, and success team, with workflows, reports, objects, accounts, etc.• Implemented proactive measures to identify and address churn risks, resulting in improved customer retention rates.• Developed tailored onboarding plans… Show more • Managed post-sales activities for top business and enterprise customers, establishing strong relationships and executing successful deployment, change management, and adoption programs.• Created Salesforce lighting site from standard blueprint for sales, support, and success team, with workflows, reports, objects, accounts, etc.• Implemented proactive measures to identify and address churn risks, resulting in improved customer retention rates.• Developed tailored onboarding plans and provided high-caliber support, ensuring the establishment of best practices.• Hired and trained new teams• Developed and Implemented new CRM Show less

Worked in the BISS Laboratory, conducting experiments with different wavelengths of lights.Created different light probes.Detected non-oxygenated cells with newly created probe.Ran experiments to detect blood and muscle values on light values.Conducted pressure sensor tests for probesPolished over 50 200, 400, and 600nm fibers at a 43 degree and 45 degree angleCultured cancer cells and monitored tumorsRecorded and conducted both visible and non visible light… Show more Worked in the BISS Laboratory, conducting experiments with different wavelengths of lights.Created different light probes.Detected non-oxygenated cells with newly created probe.Ran experiments to detect blood and muscle values on light values.Conducted pressure sensor tests for probesPolished over 50 200, 400, and 600nm fibers at a 43 degree and 45 degree angleCultured cancer cells and monitored tumorsRecorded and conducted both visible and non visible light experiments under conditions simulating tissues and blood Show less

Austin, Texas Area

Worked on highly confidential projects for Apple. Can be discussed once NDA is signed.

Handled multiple country filings while hiring outside sources for Embassy signatures (ex. United Arab Emerites)Filed Restrictions requirements, responses and new application paper work for the USPTO and EPO.Generated and filed IDS', Appeals, Oaths, Petitions, Power of Attorney, and RCE's for the USPTO.Processed and docketed paper mail (US & Foreign), email correspondence from foreign associates, and USPTO email correspondence on a daily basisProcessed new matter requests, and… Show more Handled multiple country filings while hiring outside sources for Embassy signatures (ex. United Arab Emerites)Filed Restrictions requirements, responses and new application paper work for the USPTO and EPO.Generated and filed IDS', Appeals, Oaths, Petitions, Power of Attorney, and RCE's for the USPTO.Processed and docketed paper mail (US & Foreign), email correspondence from foreign associates, and USPTO email correspondence on a daily basisProcessed new matter requests, and requests for additional folders and inserts for existing mattersWorked with other Docket Clerks to prepare files to be opened and receive files transitioned into the firm; prepare files to be transitioned out of the firm.Processed and docket internal attorney updatesConducted status checks and updates to docket, and maintain records of suchCreated and generated reports for attorneys, staff and clientsCorresponded with foreign associates and USPTO examiners; occasional USPTO and foreign filings as neededTranslated Spanish, Italian, and French handwriting whenever necessary. Show less

Vienna, Virginia

Researched and created an accurate and easy to read compilation of patent regulations Helped maintain multiple intellectual property dockets and prepared their tracking sheets Compared Key Obligations in documents and prepared Contract Document Descriptions Used SharePoint, Records Managements, and library resources to complete assignmentsTranslated French, Portuguese and Spanish.

Effectively communicated and build rapport with Alumni to secure 300 donors achieving a pledge rate of 37% from people who have never before given donationsApplied good judgment, courtesy, and persistence to secure more than $25,000 to PurduePromoted from caller to trainer and instruct 25 new callers.

Lafayette, Indiana Area

Assisted attorneys by gathering and organizing documents for defense casesInterviewed witnesses, watched depositions, and performed due diligence on casesTook calls from clientsManaged court dates and paper filing deadlinesCreated 5 discoveries by going through evidence and asking questions to witnessesManaged cases and case files, filed subpoenas, interviewed witnesses and created case summariesCreated timelines comparing each witness’s and defendant’s account for over… Show more Assisted attorneys by gathering and organizing documents for defense casesInterviewed witnesses, watched depositions, and performed due diligence on casesTook calls from clientsManaged court dates and paper filing deadlinesCreated 5 discoveries by going through evidence and asking questions to witnessesManaged cases and case files, filed subpoenas, interviewed witnesses and created case summariesCreated timelines comparing each witness’s and defendant’s account for over 15 feloniesCreated a database using CourtView for over 200 immigrants’ cases, which provided each immigrants case number, lawyer, court date/release from jail dates, etc. Show less

Recorded patients symptoms, ailments, doctors diagnosis, and follow up treatmentsConducted myself in a professional and caring demeanor during sensitive situationsOperated at 6 emergency rooms, under the direction of many doctors

Dual Degree, Law And Society

Activities and Societies: Red Cross Club, Alpha Xi Delta, TOMAHAWK, International Society of Purdue, Muay Thai Club, Debate Team

Engineer’S Degree, Biomedical/Medical Engineering

Fulfilled USPTO requirements to register to practice in patent cases.

Paralegal Studies, Legal Assistant/Paralegal

Courses: • Legal Research and Writing • Corporate Law Practice • Contract Law • Legal Ethics • Advanced Legal Writing • Intro.