Jessica Sutter Email & Phone Number

Woburn, Massachusetts, United States

Woburn, Massachusetts, United States

Woburn, Massachusetts

North Andover, MA

Peabody, MA

• Monitoring systems for all clients and troubleshooting issues on network, server, software, firewall, server ports, and hardware issues and escalating to upper tiers when necessary. Also, monitoring drive space for.
• Checking on Windows Update status for client servers and workstations, troubleshooting various update errors.
• Responding to client calls via email or phone. Triaging requests to available technicians and field staff scheduling site visits.
• Assisted with configuring settings for IP phones and fax lines.
• Managing ticketing system, updates for Helpdesk tickets, new contacts and client information. Documentation of troubleshooting and resolution steps
• Prepping workstations and laptops for deployment and installing programs or updates

Lawrence, MA

• Tier 1 Help Desk support by responding to front line user technical issues for both computer and phone software and hardware, assist with administrative support needs. Provide training to new hires and end users on all.
• Maintain inventory for technology and software licensing. Investigate and purchase software and hardware as needed, coordinate disposal/destruction of old equipment. Train existing employees on agency technologies.
• Coordinate agency purchasing including: Research, cost analysis, Purchase order system, and purchasing for Agency needs. Research and implement special purchasing requests such as special equipment or travel.

Lawrence, MA

• Tier I Tech support for Agency IT Helpdesk. Answer IT support calls, respond and fix, and triage when necessary. Assist IT with setup and distribution of new computers and installation of programs, and conduct new hire.
• Reception duties such as answering multi-line phones, directing calls to appropriate staff and routing answering service emails, greeting visitors and distributing visitor badges, booking conference rooms, accepting.
• Special projects such as data collection and analysis for surveys, videotaping presentations, scanning Agency photos, PowerPoint presentations, coverage for maintenance duties. Assist with mailings and EXCEL data.
• Processing of purchase request forms and assist in ordering requests
• Ordering and replenishing of office stock

North Andover, MA

• Working with long-term Alzheimer’s patients, assisting patients with sit to stand mobility, conducting activities with residents, assisting residents with mealtimes and dietary needs, and filing of each resident’s.
• Switchboard/Reception duties including: answering and directing calls to appropriate staff and bookkeeping.