Market Performance Group RemoteeCommerce Account Manager – Amazon 03/2022 – current● Work with top tier clients that are giants in the respective industries to grow sales and increase market share through Amazon & other marketplaces● Provide support and guidance on a variety of Amazon related topics including:o AVNso Profitability Analysiso Marketing spendo Content quality & optimizationo Image quality & optimizationo Promotional planningo Chargebackso Compliance issueso Inventory analysiso Sales trend analysiso New to market strategy

● Responsible for the creation and execution of the Marketplace strategies including Amazon, Walmart and Grainger● Responsible for the creation and execution of our direct to Amazon sales strategy● Creation, management & coaching of a skilled team of 6 FTEs and 1 remote contractor● Maintain relationships with major OEMs for my industry o Bi-weekly sales status calls o Work closely with senior management of OEMs on promotional marketing & sales strategies for Amazon (VC & SC)

● Maintain relationships with major OEMs for my industryo Bi-weekly sales status callso Work closely with senior management of OEMs on promotional marketing & sales strategies forAmazon (VC & SC)● Analyze sales patterns and implement changes to listings & pricing to ensure high quality content and competitive pricing to increase sales● Creation of standardized internal reporting across all OEMs and Marketplaces ● Worked closely with operations team to reduce chargebacks by 60%

● Built and maintained strong relationships with clients and technology teams ● Onboarding and Integration project manager for Amazon and True Commerce clients ● Custom report creation and analyzed ​large volumes of transactional and customer level data ● Created and drove strategy to ensure 100% fulfillment accuracy across all channels ● Coordinated inbound and outbound logistics for all shipments ● Amazon Account Management: Amazon Seller Central (FBA & FBM), Amazon Vendor Central (Direct Ship, Summer Ship Solutions and 3PL) ● Strategically developed advertising, sales and promotional calendars to drive profits and growth ● Provided highest possible ROI for marketing spend by managing campaigns ● Analyzed current and past incidents in warehouse processes to identify areas of opportunity and diagnose root causes and assisted in creating actionable plans to improve performance ● Developed pricing model for LongTail owned product ● Analyzed new product for participation in our program by evaluating current pricing, inventory, program fees etc. ● Determined which product I could grow sales and market share for and implemented strategies increasing some product sales by 25 - 60% ● Analyzed inventory levels and automated replenishment to Amazon and procurement from source ● Managed AMS campaigns for client and company owned product using Amazon’s platform

● Managed the inbound & outbound seller support functions for all 3,000 marketplace sellers ● Analyzed seller portal efficacy worked with LEAN and Six Sigma teams to develop the charter necessary for system improvements and served as project manager to implement ● Developed and implemented training and quality processes for the performance program and the seller support team ● Responsible for providing first class technical support service to top Account Managed accounts including Overstock.com, Wayfair.com, Lands’ End, Toys R Us, and Dell.com ● Built and maintained relationships with aggregators assisting them in testing, troubleshooting & system enhancements to integrate with Sears’ platform (CommerceHub/Mercent, ChannelAdvisor, SolidCommerce, eBay Enterprises) ● Onboarded new sellers through aggregators assisting with catalog selection, pricing and customer service ● Analyzed seller performance and created the Performance Enablement & Compliance program for Marketplace sellers ○ Determined criteria for sellers to be considered for enablement bonuses ○ Implemented criteria for sellers to be considered for compliance fees ○ Worked closely with bottom 25 sellers to manage their performance up or manage them out of the program ● Created and maintained a robust knowledge base of frequently asked questions ● Created the strategy for Sears Marketplace mass communications including monthly newsletters, impromptu news alerts, technical release documentation and ad hoc sends ● Produced monthly newsletter and mass communications to all sellers, as the voice of Sears Marketplace ● Translated technical enhancements and changes for the non-technical ● Maintained relationships with cross functional teams to ensure that we have a solid working relationship to achieve results ● Utilized SQL to identify sales trends and reach out to sellers to negotiate product placement on Sears Marketplace

● Analyzed top of funnel and bottom of funnel to determine where customers were abandoning cart and why ● Provided Level 1 and 2 business and application operational support to eCommerce IT teams ● Monitored and immediately responded to site issues impacting application, functionality, and overall customer experience ● Drove issue resolution including issue scope, troubleshooting, impact analysis, prioritization, status reporting, and delivery of solutions in partnership with OBU teams including but not limited to o Product Management o User Experience (UX)o Application Development o Infrastructure Engineering teams ● Organized cross functional teams to quickly resolve issues and outages, providing status and documenting bridge timeline of events

• Project managed campaigns from quote through creative acquisition and delivery• Google Analytics reporting for clients and to gauge subordinate performance• Achieved a 2-day turnaround time for local trafficking from a 4-day initial• Coach team members through career advancement• Participate in Senior Operations Leadership projects• Developed an interactive and comprehensive training manual for Ad Operations• Work closely with sales, product & fulfillment on new product rollouts

• Project managed campaigns from quote through creative acquisition and delivery• Google Analytics reporting for clients and to gauge subordinate performance• Work closely with sales, product & fulfillment on new product rollouts• Produce e-newsletters using HTML skills & silverpop software• Responsible for 90% of production for online venue 3.2M page views in January 2011• Participated in conversion from DoubleClick(DART) to 24/7 ad serving software• Troubleshoot creative image problems (flash, gif, jpeg)• Monitor, book & ultimately deliver campaigns at 5 -10% above ordered impressions

• Oversee daily operations of 31 Dunkin Donuts/Baskin Robbins stores• Compile sales figures (net sales, profit & loss statements, loss prevention)• Profit & loss sales reconciliation• Analyze sales trends and make recommendations to improve sales & inventory functions• Inventory analysis• Monitor labor & food costs to help maintain profitability• Audit stores for cleanliness & health code compliance

• Addressed escalated customer concerns with deliveries, backorders and store level dissatisfaction• Inventory procurement from top furniture companies such as Ashley and Berkline o Coordinated inbound shipping o Reconciled invoices o Returns for damaged products o Warranty claims• Scheduling deliveries• Reports for owners o Customer satisfaction o On time deliveries o OSHA compliance o Sales by store o Salesperson commissions• Investigate and implementation of CRM to track customers and vendors

• Implemented eCommerce website & cart• Created content (including images) for all eCommerce products• Processed orders from eCommerce site• Project managed orders from quote through delivery• Updated and created process improvement projects

• Began my tenure at uBid in the call center answering customer service-based questions• Assisted with UPS claims for damaged and lost product• Promoted to Exceptions Managero Managed a team of 6 employeeso Outbound customer contact for backorders offering substitution product of equal value• Assisted the tech team with migration from homegrown ERP to Oracle• Created Oracle based reporting• Played a small role in taking the company public