Jessica (Teatom) Innis, Ma Email & Phone Number

Minneapolis, MN, US

Minneapolis, MN, US

Minneapolis, MN, US

New York, NY, US

• Primary point-of-contact for marketing in the Boston office
• Works cross functionally with national marketing team to ensure Boston office goals align with corporate efforts
• Assists with national campaign initiatives by assisting at a local level through coordination of branded content and materials, event registration, lead creation, track conversion to opportunities
• Collaborates with business development to ensure branded content is distributed consistently to clients
• Tracks and updates local leads and project opportunities to maintain a weekly report on dollar value of pipeline created
• Co-leads weekly marketing/business development meetings to assess pipeline value, current and future opportunities, upcoming events and Senior Staff schedules for the week

New York, NY, US

• Developed proposal packages and presentations to highlight client specific work and experience.
• Helped plan local corporate events, including vendor liaison, day-to-day decision making process, and follow-up updates
• Coordinated conferences at both large and small scales.
• Built reports to keep track of progress with clients, and workflow from month-to-month.
• Assisted the Managing Director by managing his calendar, follow-up with clients and budgeting spreadsheets.

Boston, Massachusetts, US

• Generated, interpreted and analyzed operational trending reports to effectively identify and track expenditure patterns
• Was a member of Eze Castle Integration’s award winning team for the Nation's Best and Brightest in Wellness Program
• Routinely engage with C-level executives to facilitate offsite travel agendas in a timely manner and in accordance with the company travel and expense policy
• Reconciled operational expenditure statement for purposes of tracking cost expense allocation
• Researched competitive prices for operational expenditure in order to maintain cost effective solutions
• Planned and execute corporate events such as company outings, holiday events, and executive offsite training's for all Eze Castle Integration’s domestic offices

Boston, MA, US

• Served as the primary point of contact for customers in the academic sector, specifically educational institutions belonging to the National Academy Foundation collaborative entity
• Facilitated face-to-face customer training sessions resulting in confident customer use of the product
• Led and executed project initiatives by ensuring scope, deliverables and scheduling application and success
• Created and administered Utilization Success Plans with customers that resulted in effective implementations of the product
• Worked with customers to determine best practices for user engagement by reporting on findings and measuring customer satisfaction
• Designed training packet layouts and information in order to comprehensively present to customers

Boston, MA, US

• Responsible for overall customer success including customer inquiries, customer support and quality assurance testing
• Maintained and managed customer opportunities and relevant data in CRM system
• Reviewed and interpreted customer data to create and generate monthly customer utilization metrics
• Standardized and integrated customer success workflows in an effort to develop and maintain strong relationships with customers
• Managed internal and external communication for on-site visits to assist trainers in direct client usage of the product
• Coordinated all aspects of customer on-site visits necessary to demonstrate and promote continued use of the product and increase in customer satisfaction

Selinsgrove, PA, US

BA in Communications - Public RelationsMinor in Studio ArtExtensive Knowledge in Graphic Design

Master Of Arts - Ma, Integrated Marketing Communications

Bachelor Of Arts - Ba, Communications - Public Relations