Jessica Ellison Email and Phone Number

Managed and coordinated the initial planning stages for Tailored Plans and Marketplace initiatives for North Carolina Medicaid to ensure project timelines and expectations would be met. Ensured projects were on task to deliver on established goals for business value creation.

IT Program Manager, Information Management Supported Architecture Review Board (ARB) and the portfolio planning needs for Information Management PMO. Tracked, reported, and managed IT engagement with major business driven projects. Worked with the Business Intelligence leadership team to redefine the IT intake and prioritization processes for the IT PMO.* Conducted new tool creation for ARB and IT Governance intake processes, resulting in unified organization intake, eliminating 4 tools, and simplifying new project request process.* Drove ARB and architecture forum meetings as Information Management SME on data mart, data warehouse, data lake, and big data business projects.* Managed FluidOps acquisition IT activities for systems and network integration, employee on-boarding, and collaborating with Legal for GDPR and German Worker’s Council requirements. * Coordinated IT activities around Mobile Vendor Migration project, including: overall migration phase planning, equipment installations, product testing, and creation of training materials. * Prepared and delivered portfolio status reports to executive stakeholders, focused on progress to KPIs and key milestones.* Coordinated data mapping and analysis to establish a unified customer data base ensuring instant, accurate, and consistent customer records across organization. * Managed initiative to identify and add architecture rules for company-wide unstructured data to prepare for compliance under new GDPR requirements.* Directed planning, business requirements collection, and development for Data Insights 6.0 software project to scan and tag unstructured data for maximized GDPR compliance, avoiding potential fines.Environments: Sharepoint, Oracle, Rally, Smartsheet

Oversaw timely and budget-neutral delivery of projects across Data Foundation program portfolios. Acted as liaison between Ops, Business, and multiple IT teams; communicating on behalf of stakeholders and aligning project schedules to avoid timing and dependency conflicts.* Managed Data Foundation portfolio, new intake governance processes, and team communications to business stakeholders; ran PMO meetings and data governance board.* Drove new annuities tool project plan for Cisco sales teams, combining 3 tools and several manual processes into one scalable tool. Led team of 8 for change management, BAT, and support.* Conducted periodic review of portfolio projects and roadmap: reassessed prioritization, identified risks, proposed mitigations, and managed implementation of solutions with cross-functional leadership team. * Oversaw analysis of data tables to correctly map IB 360 attributes to HANA and then to consumption layer tool. Advised in “war room” sessions to keep project on track. Environments: Rally, Jama, Mantis, Smartsheet, HANA BO

Conducted business analysis and documentation for major client projects. Provided analysis for new CMS with custom database solution. Promoted to manage project to integrate reports from multiple sources to one platform, using Sharepoint. * Documented current practices for client’s process to create summary plan descriptions (SPD). Assisted in compiling plan to build database to support HP Exstream for content management. Produced SRS.* Lead daily Scrum meetings using Agile methodology. Acted as administrator for team’s Scrum tracking in JIRA.* Completed comparative study for client CMS analysis between Sharepoint, Drupal, Adobe Lifecycle, Alfresco, M-Files, and HP Exstream.Environments: Sharepoint, JIRA (with Scrum add-on), Egnyte

Drove PMT training program for project managers migrating from out-of-date tools to new ordering platform, Cisco Commerce Workspace (CCW). Lead migrating partners’ 24-hour support tool deactivation effort.* Managed implementation of OT Retirement Tool; retired +250K users in phases over the course of a year and supervised logic change to retire an additional 500K users.* Produced release documentation with software delivery updates, including stakeholder training materials on release changes and enhancements.* Led change management team with 12 direct reports for legacy Ordering Tool, Pricing Tool, and Dynamic Configuration Tool retirements, which were all replaced by CCW.* Supervised BU PM user setup process, ensured internal users were assigned with correct price lists, CIDs, and other necessary on-boarding information to use CCW. Environments: Salesforce, Oracle, TOAD, QTP, Remedy Incident Manager, MySQL, HTML, Microsoft Office, WebEx tools, Cisco Commerce Workspace

Participated in product development to automate services and security procedures. Collaborated to improve and scale alert response procedures. Trained new analysts, performed LifeLock Alert investigation, and resolved escalated support cases.* Documented product roadmap strategy and created business requirements for product features for the application development teams to ensure that releases were aligned with product versioning.* Assisted change management needs, creating training materials for internals to illustrate new procedures and requirements. Created on-boarding materials, training, and scripts for support.* Led knowledge transfer workshops among teams for consistent brand management and product understanding. * Assisted members in resolving disputed incidents believed to be ID theft.* ISO 27000 security adherence. Assisted with establishing Data Loss Prevention process and setting up tools.

* QA Testing of software.* Created test scenarios and user stories.* Reported test results to programmers, with new functionality recommendations for future releases.