Jessica Mercer Email & Phone Number

Deerfield, Illinois, United States

Currently, I support non-acute care program development for B2B/B2C clients to address gaps in care and chronic care management, including Blood Pressure, HbA1C, Asthma, and healthcare screenings. I manage patient and team experience for all disease states and bundled services. Design and implement comprehensive payer agnostic disease state journeys. I partner with multiple stakeholders to manage gap closure program enhancements, data insights, dashboards, training to the field, and reporting.Highlights of accomplishment in this role include:➢ Supported informed decision-making and identified improvement opportunities by launching trial blood pressure gap closure program with two major payer partners (166+ readings in three months).

Deerfield, Illinois, United States

In this role, I promoted Walgreens through a dedicated Senior Day initiative and provided preventative care to senior’s with a 20% discount. I built productive relationships with payer partners to increase member satisfaction and improve access to valued members. I led full project life cycle management to ensure right key stakeholders on calls and seamless execution of next steps.Highlights of accomplishment in this role include:➢ Increased pharmacy patient retention rates by 2% since 2021, generated $11.5 million in adjusted RX, and delivered $109 million in gross profit through call center outreach program development and implementation.➢ Planned and executed Medicare Advantage OTC digital expansion project to achieve $450 million margin in 2023 by partnering with digital marketing teams to secure $10 million for buildout with payer partners.

Deerfield, Illinois, United States

While working as Clinical Partnership Development Manager, I maintained B2B partnerships and programs to deliver new revenue streams, higher quality, and better patient experience. I designed clinical performance roadmap to support enterprise-wide strategic priorities and establish Walgreens as an indispensable pharmacy partner. I managed innovative payment and partnership models to align clinical performance, health services, and expanded authority priorities. I achieved clinical performance goals by introducing strategic initiatives to organize right payer partner with meaningful services.Highlights of accomplishments in this role include:➢ Produced $3 million contract opportunity with one payer partner by collaborating with two major payer partners on end-of-year push activity.

Deerfield, Il

In this role, I guided sales team in acquiring and retaining patients in the East region to meet payer partner needs. I supervised sales operations for the Great Lakes region, including collaborating with regions and support offices, partnering with leaders on information streams, leading projects, and driving account planning. I liaised with internal stakeholders and VP of UnitedHealth Group (largest National Payer at Walgreens) to resolve issues. I oversaw Medicare Part-D tactics for sales team across national and regional accounts, including coordinating sales team training for AEP and Jan 1 Activation. I headed all facets of Medicare Part–D, Medicaid, and Health Exchange Open Enrollment in-store broker programs.Highlights of accomplishments in this role include: ➢ Exceeded access change goal of 10% in first year and 30% in following years through leading Salesforce enhancement projects to optimize utilization of Salesforce.➢ Managed immunization workstream to develop ad hoc immunization marketing materials for payers, including health resource panels, flu clinic fliers, and educational pieces on immunizations (53% improvement).

Deerfield, Illinois, United States

As Client Services Manager, I facilitated strategic account managers, national account directors, and clients by coordinating implementation of unique solutions. I engaged with clients to navigate Immunization, Mail Service, Retail, and Specialty Pharmacy programs. I ensured timely and seamless execution of assigned projects to meet internal, client, and member expectations. I served as a key member of Six Sigma Green Belt team and recommended robust improvement opportunities for corporate immunization. I headed onsite pharmacist Specialty Pharmacy and Mail Service consultation program for Walgreens’s top employer client.Highlights of accomplishments in this role include:➢ Managed high-profile client “United Healthcare” and maintained productive relationships by identifying individual client requirements and providing customized solutions.

Northbrook, Illinois

In this capacity, I provided overarching support to Category Manager in Health and Wellness division with strategy development and ongoing tactical execution. I maintained consistent engagement with cross-functional teams to set up category items and drive promotional planning process. I conducted detailed analysis of weekly GP summary reports and communicated with team members to handle underperforming items.Highlights of accomplishments in this role include:➢ Received positive feedback and accolades for meeting sales and profit goals (2015), delivering unique customer experience for Amope and Compeed, and launching first global product on Walgreen ($500K budget)➢ Streamlined and executed project activities, such as designing PowerPoint slides, formatting Excel files, responding to legal contract review requests, and reviewing printed and set planograms for accuracy.

Deerfield

In this role, I identified and resolved clients’ requests and comments to improve satisfaction. Ensured confirmation of corporate clinics with Community Outreach Portal by collaborating with Walgreens stores and pharmacies. I led development of worksite template and voucher while meeting strict deadlines. I validated contract execution before release of voucher and service delivery. I contributed to bi-monthly status calls with business units, including reviewing client programs. I evaluated and communicated improvement opportunities in Salesforce to Strategic Account Manager.Highlights of accomplishments in this role include:➢ Delivered overarching support to sales and field team members on establishing onsite immunization programs (flu clinics).

Des Plaines, Il

While working as Account Executive, I expanded customer base, boosted revenue growth, and provided outstanding customer experience by cross/upselling products and fostering productive relationships. I designed and initiated strategic marketing plans to promote product positioning and awareness. I achieved competitive advantage by maintaining up-to-date with new products and competitor activities. Highlights of accomplishments in this role include:➢ Negotiated and finalized contract terms and service fees with senior sales management, including scope of business agreement, customized services, and special business considerations related to client sales agreements.

Chicago, Il

- Served as the point of contact for all new and returning patients, providing them with appropriate consent forms to complete.- Efficiently directed the flow of incoming and outgoing patients.- Maintained a very polished and professional appearance and phone manner when interacting with patients.- Created and filed patients’ medical charts.- Obtained patients’ vital signs and medical histories.- Scheduled patients for office visits and procedures.

Master'S Of Management, Healthcare Administration

Bachelor Of Science (Bs), Healthcare Management

Education record