Jessica Tomasetti Email & Phone Number

Palo Alto, CA, US

Palo Alto, California, United States

Los Altos, California, United States

Palo Alto, California

• Built the Palo Alto Gallery trade business from the ground up, achieving 85% annual growth in trade sales from FY2019 to FY2020 through the implementation of consistent outreach plans, networking, and project management
• Maintain strong trade relations by acting as the internal advocate and liaison for all clients to ensure their needs are recognized and prioritized accordingly
• Lead, educate, and inspire an effective and successful team dedicated to servicing the interior design trade community
• Consistently contribute to gallery success by supporting the design and operational teams, as needed
• Connect and establish partnerships with sister galleries throughout the Bay Area

Palo Alto, California

• Provide personalized trade support during consultations and site visits by confirming item availability, pulling swatches, creating project estimates, placing/tracking orders, and coordinating installs
• Assist with post-delivery returns/exchanges and billing summaries
• Resolve all customer service requests and potential escalations, with the goal of strengthening trade relationships along the way

Palo Alto, California

• Develop a clear understanding of client needs, budget, and timeline expectations for residential interior design projects
• Schedule all client consultations through Google Calendar management and Salesforce
• Work with external merchants, vendors, and delivery agencies to follow up on order status and coordinate special delivery requests

Palo Alto, CA

• Provide a luxury experience for the RH clientele, owning all phases of the client experience from initial contact through delivery
• Qualify and educate potential clients on services offered by the RH Design Atelier

Livermore, CA

• Oversee a team of 4 project coordinators, formalizing and advocating for their continued training and development
• Engage in active problem solving and quickly resolve/prevent escalations for the entire production team
• Constant collaboration with accounting, design, operations, and field managers to ensure cohesion amongst departments

Livermore, CA

• Lead homebuyer appointments for the purpose of selecting and finalizing flooring and countertop finishes for new production residential homes
• Manage showroom inventory and vendor relations
• Audit and distribute final buyer selections to builder partners and internal team

Livermore, CA

• Establish and maintain positive relations with six diverse builders via telephone and email, managing flooring and countertop installs for 19 residential communities
• Act as the liaison between vendors, installers, and construction superintendents by continuously placing orders, tracking shipments, and scheduling material for installation
• Assist with hiring, coaching, and training of new employees
• Complete high volume data entry for new production purchase orders and post-production customer service requests with urgency, accuracy, and precision

Livermore, CA

• Demonstrate outstanding interpersonal skills while answering, transferring, and screening phone calls
• Scan and email daily schedule and work orders to appropriate subcontractors
• Process new builder purchase orders and order/confirm new material purchase orders
• Meticulously audit invoices for billing biweekly to meet payroll deadlines

Point Loma Campus

• Collaborated on press releases to be used when pitching to local print and TV outlets, leveraging 27 live news hits for Rock Church’s major Spring quarter events
• Created and scheduled 7 promotional Facebook posts per week for Rock Church’s Rockpile Bookstore, marketing to the store’s 1,000+ followers

Bachelor Of Arts (B.A.), Communication, Gpa: 3.89

Activities and Societies: Lambda Pi Eta, The National Communication Association Honor Society•Dean’s List •Summa Cum Laude

General Education And Communication Studies, Gpa: 4.0

•Dean's List