Jessica Ugwe Email & Phone Number

United Kingdom

London, England, United Kingdom

• Prioritizing the product backlog, coordinating with stakeholders including Product Managers, customer-facing teams, and executives to deliver maximum value to the market.
• Serving as a subject matter expert in data signals API development and management, guiding product decisions based on a deep understanding of the target market and user needs.
• Developing epics and user stories for new functionality, presenting them to product teams and ensuring they met acceptance criteria.
• Collaborating with stakeholders to define and deliver Minimum Viable Products (MVPs) that aligned with the product vision and strategic goals.
• Managing release planning in conjunction with the development team and other Product Owners.
• Conducting User Acceptance Testing (UAT) to ensure new products and functionality worked as expected.

United Kingdom

• Defined and evolve the product roadmap for the Configurator APIs, capturing the product vision and key requirements.
• Developed effective user stories based around our customer’s journey and ensuring mutual understanding with stakeholders and the development team.
• Created and translated Product Roadmap into tangible increments.
• Worked with other stakeholders to ensure alignment of overall product strategy across the business.
• Defined sprint objectives, ensuring that sprint deliverables are achievable in timeframes.
• Worked with stakeholders to improve existing product definition workflows.

United Kingdom

• Utilizing communication skills to build and strengthen relationships with the customers
• Delivering excellent service by thoroughly analysing complex customer queries in order to identify the best solution
• Maintain and authenticate customer information on our database to ensure accuracy and to minimize schemes/frauds
• Complete financial transactions for customers in an accurate and efficient manner
• Handling queries and complaints; escalating issues when necessary
• Market a wide range of financial products and services in order to meet customers’ needs

United Kingdom

• Created a business strategy based on client needs and company’s goal
• The strategy was ranked in the top ten and praised by the company's top executives.
• Gained a thorough knowledge about critical business operations and marketing concepts.

• SWERVE & ORBITSwerve: A B2B cross-border disbursement platform that enables instant payments across Africa.Orbit: A one-stop solution to aid account management for Corporates
• Defining product strategy and roadmap
• Drive product delivery and increase GMV performance
• Creating buy-in for all products ideas/vision both internally and with key external stakeholders
• Defining user stories, grooming product backlog and prioritizing activities based on prevailing realities
• Analyzing the market, conducting pricing, competitive, and profitability analysis

Lagos

- Answering all product-related questions in a polite manner and addressing queries promptly.- Collaborating and strategizing with the business,product and engineering teams.- Planning and assisting with new product releases and events.- Performing product demonstrations for customers, staff, and other stakeholders.- Scheduling training sessions and.

• Worked with team members to successfully implement a social enterprise project from a concept to a successful pilot that impacted over 100 students in a rural community. This required dedication as well as strong.
• Provided a vision for the project, identified its target beneficiaries, defined the key aims and outlined its short and long term goals
• Managing the workstream of 40+ volunteers, making decisions, checking in on progress, reviewing work and offering feedback, restructuring the team to give members clear areas of responsibility.
• Maintained enthusiasm by discussing what the members hope to gain from the project and touching base in the weekly meetings I run for the team.
• Worked with committee members to produce recruitment resources and financial budgets for my project, in addition to progress reports to senior management.

Nigeria

Volunteer

Msc, International Business

This master's programme is designed for the business leaders of tomorrow. The course will enable me learn and develop fundamentals of.

Bachelor'S Degree, International Relations And Affairs, First Class