Jessica Kaufman Email & Phone Number

Colorado Springs, Co, Us

- Develops comprehensive Confluence documentation for internal use, enhancing overall business operations and inter-departmental communication.- Analyze complex issues and identify root causes.- Training of other Support Engineers.- Design and delivers tailored partner demos for sales and business development.

- Partnered cross-functionally with engineering and product teams to verify functionality, resolve support cases, and identify areas for product improvement to enhance the customer experience.- Identified gaps in processes and procedures in CSE Onboarding processes and helped create a new system that will increase fully ramped CSE team members in a more timely manner.- Provided technical support to customers and partners by identifying, classifying, troubleshooting, and resolving technical issues.- Crafted clear and empathetic responses to customers, keeping them informed about the resolution status and setting reasonable expectations.- Collected information and context around issues and exercised judgment to escalate to the appropriate team.- Partnered with customers, end-users and partners to implement strategies and solutions.- Maintained a CSAT score of 90% or above while producing the most ticket solves for the CSE team in 2022.

Colorado Springs, Colorado, United States

- Data-entry and tracking- Invoicing- Client on-boarding- Email management- Newsletter creation and distribution - Social media management- G-suite and Microsoft suite implementation and management - User-testing- Proofreading and editing- Presentation creation- Policy and manual writing and updating- Logo creation

Colorado Springs, Colorado, United States

- Directing, prioritizing and implementing process improvement initiatives district wide.- Revised and developed new policies and procedures for district wide implementation.- Developed and owned data and reporting infrastructures for varying state and district wide systems.- Created district training materials and coordinated training programs for teachers and staff.

Colorado Springs, Colorado, United States

- Designed research based curriculum and course materials for Reading, Writing, Phonics, and Mathematics. - Assisting administration team in execution of network and school-wide action plan. - Curating and leading enrollment recruitment efforts for the 2021-2022 school year.- Running day to day operations of the entire school, overseeing/managing staff and students and all discipline matters.- Created and carried out K-8 professional developments on various objectives.

Colorado Springs, Colorado Area

- Delivering lesson plans and using data to create, monitor and establish personalized learning plan for each student that is updated quarterly.- Creating, managing and participating in a variety of multiple response strategies and activities to support opportunities for students to develop full potential and achieve learning objectives.- Applying evidence-based practices for classroom management.- Delivering structured lessons on readiness skills by emphasizing phonics, language skills, literature and handwriting.- Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement utilizing the student learning plans.- Collaborated with colleagues to transition to e-learning and then a hybrid synchronous teaching model utilizing smart boards, zoom, and other technical education programs for the 2020-2021 school year.

Colorado

- Developed a long-term business strategy by utilizing job-seeker feedback to identify necessary process improvements.- Developed project plans identifying key issues, approaches and performance metrics.- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.- Delivered completed projects on time by prioritizing multiple tasks.

3115 Larkspur Drive

- Developed programs to work with students and increase interest in higher learning and alternative educational pathways.- Collaborated with teachers and administrators to develop and evaluate school entrepreneurship curriculum.- Developed career and education plans based on individual needs.- Instituted mentoring program that increased student development and enthusiasm for learning.- Connected with businesses to build relationships and increase internship/apprenticeship opportunities for students.- Scheduled new hire training, managed documentation and resolved initial concerns to support efficienton-boarding.- Kept detailed records of individual histories, scores and documents.

Colorado Springs, Colorado Area

- Gathered information and entered details into computer tracking spreadsheets, documents and databases.- Prepared professionally written documents and reports.- Managed event logistics and operations, including support staff, vendor services and volunteers.- Coordinated schedules and timelines for all events.- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.- Solicited feedback from clients to assess event success and uncover opportunities for improvement.

Colorado Springs, Colorado Area

- Built and maintained positive business relationships with community members while applying interpersonal and communication skills.- Arranged and conducted interviews with individuals knowledgeable about each story's subject matter.- Enlisted the support of volunteers and collaborated with businesses and community groups.- Drafted press releases, posters, and public service announcements to promote program pilot.

English Rhetoric And Writing, Secondary English Education

Masters Of Education - Med, Curriculum And Instruction