Jessica Vieira De Goes Email & Phone Number

São Paulo, Sp, Br

São Paulo, Brasil

São Paulo, Brasil

● Responsible for capturing the needs of internal customers for improvements that impact the customer experience, participating in the development of processes and projects that focus on improving the employee's and customer's journey;● Contribution to the design and construction of excellence in the commercial operation, transforming insights into actions and encouraging a customer-oriented and continuous improvement culture;● Search for opportunities for improvement through analysis of KPIs such as OTIF, NPS, CSS;● Mapping of journeys, preparation of forms, creation of reports, dashboards and presentation of results to the responsible boards;● Implementation of actions for a customer-centric culture.

São Paulo, Brasil

● Responsible for the operational and logistical follow-up of the Key Accounts client portfolio;● Management and monitoring of the order backlog, analyzing production delays, financial blockage, inconsistency in the order, seeking alternatives to not harm and mitigate possible risks of ruptures, requesting priority from the related teams; ● Order processing and full support to the logistics, planning, finance and commercial teams to achieve the revenue and inventory goals projected by the company and the satisfaction of our customers; ● Participation in the Track&Trace project – digital transformation of the customer's order book; ● Analysis of KPIs in the area, as well as micromanagement of KPI per customer to bring agility and improvements. ● Ensure feedback and support for customer complaints by opening tickets

São Paulo, Brasil

● Responsible for analysis, commercial, logistical and financial tracking;● Study of good market practices, implementing and adapting to the company's culture aiming at optimizing the process and increasing customer satisfaction, ensuring revenue in accordance to standards and guidelines;● Regional management of processes and ultrasound backlog;● Insertion of orders in a global system, with follow-up of the entire production chain;● Follow-up with the team to control and monitor cases, with strategic guidance on best service practices.

São Paulo Area, Brazil

● Responsible for commercial and financial analysis;● Structuring and execution of commercial and operational action improvement plans;● Elaboration of dashboards for control and execution of the goal;● Support in project procedural review of the operational control tool, reducing update time and reducing errors;● Alignment of goals of the quarter, compared to the regional forecast, in partnership with the Commercial, Financial, Logistics, Controllership and Senior Management (Board and Presidency) areas.

São Paulo Area, Brazil

● Responsible for the national management of the global 'Chart of Account' project, developed with the purpose of reducing bookkeeping accounts;● Management of project operations;● Report planning, extraction and detailed analysis;● Preparation of action plans for continuous improvement.

São Paulo Area, Brazil

● Responsible for production and logistics follow-up;● Process management since the insertion of orders in a global system;● Creation and implementation of operational procedures, aiming at the integration of areas through procedural alignments● Interface between business areas and factories;● Development of good practices in communication with the plants and areas, ensuring fluidity in operation;● Regional management of medical-hospital equipment imports.

São Paulo Area, Brazil

● Responsible for international freight negotiation;● Review and approval of import documents;● Elaboration and implementation of management reports and dashboards, consolidation of indicators and tracking the adherence of areas to internal requirements.

Osasco, São Paulo, Brasil

● Structuring, implementation and management of the imported products area for non-cosmetics and cosmetic accessories;● Cost negotiation, supplier analysis and approval;● Support to product development, through Pert network schedule analysis, price simulators, estimates and operational controls;● Lead, in partnership with the Financial area, the negotiation of payment methods and analysis of securities, aiming at reducing costs in the import process.

São Bernardo Do Campo, São Paulo, Brasil

São Paulo, Brasil

São Paulo, Brasil

Master Of Business Administration - Mba, Finance

Master Of Business Administration - Mba, International Management

Bachelor´S Degree, Business Administration With Emphasis In Foreign Trade