Jessica Duffy Email & Phone Number

Chelsea, MA, US

Boston, Massachusetts, United States

• Was a member of the corporate in-house event planning team for a 1200+ person private consulting firm headquartered in Boston. In this role I coordinated scheduling, logistics, and related tasks for 20+ meetings and.
• Successfully managed all aspects of an event including venue sourcing, contract negotiations, vendor relationships and on-site logistics
• Maintained and effectively managed a multi-million dollar budget for all events
• Successfully translated events into a virtual/hybrid setting due to the global pandemic

Royal Sonesta Boston

• Managed all group business (events with overnight guestrooms and meeting space) while maintaining strong client relations throughout the planning process.
• Updated all event SOPs for the catering, conference services and banquet departments

Boston, MA

• Managed numerous room blocks including citywide, social, tourism, and corporate. Oversaw 1x1 buyout programs for financial firms as well as group functions and events for corporations such as Brightcove, BNY Mellon.
• Won Manager of the Quarter 2017 and was nominated in 2018.
• Nominated for Manager of the Year 2018 and 2019
• Consistently received 10 out of 10 results on client feedback surveys

Cambridge, MA

• Managed Harvard University events, room block and visiting international delegations as well as global meetings for corporations such as Athenahealth and Biogen. Oversaw Harvard Law School Recruiting event each August.
• Successfully oversaw Stephen Hawking’s last visit to the US in 2016.
• Increased revenue for the bi-annual Harvard Law School reunion by 3-5% year over year.

• Oversaw group bookings, sports teams, and room blocks. Ensured communication of event specifications and requests to the team through banquet event orders and weekly resume meetings. Verified and secured payment.
• Championed transition of our meeting management system from Delphi to Issac on property for Starwood Hotels.
• Supported and encouraged team throughout transition while attending weekly trainings and conference calls.

• Managed small group bookings and room blocks. Supported three convention services managers and director of convention services by creating banquet event orders, meeting space diagrams, and cost estimates based on.
• Reviewed sales contracts and managed events according to contract to maximize hotel revenue.
• Created and implemented a hospitality menu for all guestroom events in lieu of using banquet or room service menus.
• Completed Starwood Associate Development Program (ADP) to better understand effect of the sales and catering team on all hotel departments and to gain exposure and build stronger working relationships.

• Served as a guest’s first impression of the hotel by greeting and welcoming them to the Element/Aloft Lexington. Assisted guests in checking in and out of their room, verified method of payment, and maintained a house.
• Enrolled over 200 guests to the Starwood Preferred Guest program.
• Increased guestroom revenue by upselling suites and vacation packages.

Responsible for selling event tickets to students and general public as well as managing player and media tickets during events. Successfully assisted customers with any questions or concerns they may have regarding a current or upcoming program.

While working for the Swampbats (A NECBL baseball team) as a management trainee I had several job duties. The largest of these was the "Hire a Swampbat" Program. I was in charge of delegating job assignments to the team, assuring the completion of these jobs and the customers’ satisfaction. I was also responsible for all birthday parties from start to.

While studying abroad in Sydney, I worked as a Human Resources intern at the Westin Sydney. My duties mainly include office work; such as preparing, collecting, and distributing various documents throughout the hotel. I even helped managers prepare for interviews by arranging the new starter packs. In addition, I thoroughly updated all employee files to.

During my time at the Westin Waltham, I was able to observe both the banquet and restaurant departments as a food and beverage intern. During my time in the restaurant, Seventy @ Third, I briefly served as a hostess in the restaurant and assisted in busing tables during busy times. My greatest experience came from my time spent in the banquets department..

As a front desk agent at the Holiday Inn Express Keene, I was responsible for answering and directing all incoming phone calls, assisting guests as they made and/or canceled reservations, checking customers in and out of the hotel in a timely manner, and assisting guests with any requests or needs they may have had.

As a dishwasher at the Cheshire Medical Center, I was responsible for preparing and delivering all of the patients’ food, retrieving dirty dishes after each meal, as well as cleaning dishes and sweeping then mopping the kitchen at the end of each day.