Jessica Ramirez Email & Phone Number

Maitland, Florida, United States

• Experienced ADA program administrator ensuring compliance with regulations and guidelines.
• Demonstrates comprehensive knowledge of leave processes, ensuring regulatory compliance.Primary contact for employees with disabilities, guiding reasonable accommodation requests.
• Expertise in compliance with federal, state, and local regulations, including FMLA, CFRA, PDL, PFL, USERRA, ADA/ADAAA as well as company policies including STD and Paid Parental Leave.Stays current with ADA regulations.
• Proven record in fair leave and accommodation evaluations, aligning processes with best practices, and mitigating risks.
• Experienced professional in day-to-day LOA administration, building relationships across teams.
• Analytical approach to absence data, providing strategic recommendations for compliance.

Orlando, Florida, United States

• Knowledgeable of the Family Medical Leave Act.
• Knowledgeable of State mandated leave plans outlined in Leave Advisor.
• Knowledgeable of customer service/phone etiquette.
• Initiate new leave cases in 360 Absence Solution Platform.
• Answer incoming calls from employees needing assistance with their leave of absence, serving as a subject matter expert on a variety of leave types.
• Attempt to deescalate situations by advising correct information and performing correct steps to resolve issues.

• Provided outstanding customer service, and maintained friendly and professional customer interactions.
• Address customer concerns and attempted to resolve disputes in a professional and courteous manner to ensure satisfaction was achieved in order to maintain good rapport.
• Handled large amounts of money effectively in order to balance the drawer at the end of each shift.
• Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act, etc.
• Discretely handled customers’ sensitive information.
• Performed cash advance, wire transfer, and check cashing transactions at an efficient pace.

Orlando, Florida Area

• Efficiently ran store and managed sales floor in the absence of the store manager.
• Addressed concerns with employees as needed and followed up with key holders.
• Performed clerical duties such as preparing schedules, corresponding to corporate and customer inquiries, and preparing reports and spreadsheets.
• Received shipment of inventory, merchandising materials, and promotional items.
• Assembled shipments for store transfers and customer orders.
• Transported materials between stores within the Central Florida area.