Jessica Ramirez Email & Phone Number

Maitland, Florida, United States

• Experienced ADA program administrator ensuring compliance with regulations and guidelines.• Demonstrates comprehensive knowledge of leave processes, ensuring regulatory compliance.Primary contact for employees with disabilities, guiding reasonable accommodation requests.• Expertise in compliance with federal, state, and local regulations, including FMLA, CFRA, PDL, PFL, USERRA, ADA/ADAAA as well as company policies including STD and Paid Parental Leave.Stays current with ADA regulations and contributes to ongoing compliance improvements.• Proven record in fair leave and accommodation evaluations, aligning processes with best practices, and mitigating risks.• Experienced professional in day-to-day LOA administration, building relationships across teams.• Analytical approach to absence data, providing strategic recommendations for compliance.• Dedicated to providing excellent customer service and expert guidance for LOA inquiries.• Possesses a customer-centric mindset, mentoring team members effectively.• Collaborative team player with a focus on cross-functional collaboration for effective absence management.• Conducts thorough assessments, maintains accurate records, and facilitates communication.• Skilled in managing communication among employees, Shared Services, and third-party administrators.• Adept at fostering collaborations, aligning actions with organizational mission and vision.• Committed to continuous growth, contributing innovative ideas for process improvement.• Excels in meeting department standards for prioritization, productivity, quality, and timeliness.• Serve as a subject matter expert by providing floor support to peers.• Conduct team training to ensure cohesive knowledge of client updates. • Point of contact for COVID Vaccine Exemptions during company mandated period.

Orlando, Florida, United States

• Knowledgeable of the Family Medical Leave Act.• Knowledgeable of State mandated leave plans outlined in Leave Advisor.• Knowledgeable of customer service/phone etiquette.• Initiate new leave cases in 360 Absence Solution Platform.• Answer incoming calls from employees needing assistance with their leave of absence, serving as a subject matter expert on a variety of leave types.• Attempt to deescalate situations by advising correct information and performing correct steps to resolve issues.• Create escalations to resolve priority issues in a timely manner.• Conduct Employee Interviews post intake.• Complete Eligibility Verifications.• Complete Employee Contact – Decision Notifications.• Serve as a subject matter expert by providing floor support to peers.• Shadow new hire training.• Conduct team training to ensure cohesive knowledge of client updates.• Previously assigned to backup RTA duties.

• Provided outstanding customer service, and maintained friendly and professional customer interactions.• Address customer concerns and attempted to resolve disputes in a professional and courteous manner to ensure satisfaction was achieved in order to maintain good rapport.• Handled large amounts of money effectively in order to balance the drawer at the end of each shift. • Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act, etc.• Discretely handled customers’ sensitive information.• Performed cash advance, wire transfer, and check cashing transactions at an efficient pace.• Executed good judgement to identify fraudulent activity during any given transaction Due to the nature of the financial services industry.

Orlando, Florida Area

• Efficiently ran store and managed sales floor in the absence of the store manager.• Addressed concerns with employees as needed and followed up with key holders.• Performed clerical duties such as preparing schedules, corresponding to corporate and customer inquiries, and preparing reports and spreadsheets.• Received shipment of inventory, merchandising materials, and promotional items.• Assembled shipments for store transfers and customer orders.• Transported materials between stores within the Central Florida area.• Ensured payroll was completed in an accurate and timely manner.• Responsible for opening and closing the store and securing all store assets.• Maintained store security and handled cash.• Protected company assets by following loss prevention inventory tracking procedures; trained staff on same.• Assisted with new hire training and ongoing staff development; established a daily agenda to utilized during hours of operations.• Delivered seamless customer service by making every effort to find a comparable product for customer even if item sought after not in stock.• Addressed customers concerns and attempted to resolve disputes in an efficient manner.