Jessica Waters Email & Phone Number

London, England, United Kingdom

Partnering with Sales, Fitness & Central functions within the business to manage the end to end recruitment process.

Barbican, England, United Kingdom

London, England, United Kingdom

Responsible for the creation & implementation of the Central timetable design and optimisation for all 42 UK clubs.Duties included:• Creation of Group Exercise timetables for 42 clubs• Maintenance, continued analysis and reviewing of timetables performance in line with key KPIs• Working with the club teams to ensure a performing and cost effective timetable proposition in clubs• Identifying trends in member behaviour to continually optimise timetable offering to achieve maximum performance & reduce ineffective budget use• Consistently work with the club teams, embracing member feedback and aligning our offering with our strategy, data and member insights• Working with the Finance team to ensure optimisation falls within budget • Reporting directly to key stakeholders, Department Heads and Managing Director on Group Exercise performance• Working with Programming leads to build roll out plans and optimised delivery in club• Working with National Programming Manager to ensure relevant club feedback is reviewed and implemented in line with the data • Implementation of new pay structure for instructors

London, United Kingdom

Administrative support for the Product Team. Duties included:• Compliance for DBS logs • Implementation & maintenance of tracking system for PT session extensions & refunds• Reporting on Group Exercise feedback & performance• Implementation of inbound lead tracking system

Barbican

Solely responsible for the recruitment of all roles in our 43 Health Clubs & Head Offices.Duties Include:• Managing the full recruitment process; advertising, direct sourcing, CV sifting, telephone interviews, assessments, feedback & offers. • Working closely with key stakeholders including Regional Directors, Function Heads, Sales Strategy Director, Head of Sales, Area Sales Managers, General Managers, Sales Managers, Fitness Managers, Divisional PT & Group Exercise Specialists, as well as external sources such as agencies & job boards where necessary.• Additionally responsible for other management roles within clubs, by attracting & providing a shortlist to hiring managers. Work with regional support teams to define an efficient process & develop a strong understanding of the requirements of the roles. • Pro-active approach to recruitment including direct sourcing, talent pools & networking allowing us to cover risk & plan for the future.• Use of ATS eArcu, with an advanced understanding of the system and liaising with account manager regarding functionality & development, constantly looking at improvement opportunities. • Reporting on recruitment statistics; focusing time to hire/fill, ensuring SLAs & KPIs are met and addressing any issues.• Promoting the Virgin Active brand, taking part in Careers Fairs, working within a multifunctional team to support the Company on a comprehensive level.

Barbican

Responsible for the recruitment of all front line through to management roles within the Childcare, Membercare, Front of House, Health & Beauty, Swim and Food & Beverage functions.Duties Include:• Managing the full process for front line recruitment; advertising, direct sourcing, CV sifting, telephone interviews, assessments, feedback & offers. • Working closely with key stakeholders including Regional Directors, General Managers, as well as external sources such as agencies & job boards where necessary.• Additionally responsible for other management roles within clubs, by attracting & providing a shortlist to hiring managers. Being functional specialists allows our team to work with regional support teams to define an efficient process & develop a strong understanding of the requirements of the roles. • Pro-active approach to recruitment including direct sourcing, talent pools & networking allowing us to cover risk & plan for the future.• Use of ATS eArcu, with an advanced understanding of the system and liaising with account manager regarding functionality & development, constantly looking at improvement opportunities. • Reporting on recruitment statistics; focusing time to hire/fill, ensuring SLAs & KPIs are met and addressing any issues.• Promoting the Virgin Active brand, taking part in Careers Fairs, working within a multifunctional team to support the Company on a comprehensive level.

Responsible for the Recruitment function for Musculoskeletal and Medicine Business Units. Duties included:• Meeting with Hiring Managers, to discuss advertising and recruitment needs of the department.• Provide guidance to recruitment administration staff on the recruitment process and required pre-employment checks.• Ensuring all current employees have the appropriate Right to Work in place and maintaining it's validity. • Provide an initial shortlisting service for all roles with a high application volume.• Arranging all interviews, ensuring that candidates have confirmed their attendance and issuing the Hiring Manager a full interview schedule. To provide support to interview panels as and when requested.• To initiate and actively pursue pre-employment checks in line with Trust policy, and ensure that Trust SLAs are adhered to.• Quality checking of all employment offer and contract documentation for issuance by the recruitment manager to the candidate.• Draft certificates of employments and property reference requests.• Prepare vacancies for advertising, ensure all authorisations are in place.• Advertising Band 1 to 7 roles where necessary using NHS Jobs as well as external advertising methods ensuring compliance with employment law guidelines.• Checking financial approval on all offer forms submitted for successful candidates, facilitating negotiations between candidates and hiring manager if required.• Managing the process of pre-employment meetings.• Attending recruitment campaign days where necessary.• To act as a first point of contact for queries pre and post offer candidates and other service users.• Communicating sensitive information to Hiring Managers in relation to unsatisfactory references.

Responsible for the administrative support for all candidates undergoing Pre-Emplyment checks for Musculoskeletal, Ophthalmology, Medicine, Theatres & Critical Care and Diagnostic & Therapuetic Business Units.Duties included:• Weekly meetings with Recruitment Manager to update on allocated Business Units.• Dealing with queries relating to current vacancies, website and e-recruitment system. • Produce offer and contract documentation.• Undertake pre-employment interviews, checking ID and ensuring Right to Work of potential candidates.• Prepare and encrypt Personnel Files for new and existing employees, undertaking any photocopying which is required. Ensure the secure management of these files. • Facilitate the reference process in a timely manner liaising with recruitment & hiring manager if appropriate.• Undertake weekly update calls and/or emails with on-boarding candidates and hiring managers.• Participate in various careers/recruitment promotions/events and distribute careers/recruitments information to potential applicants. • To work co-operatively with other members of the Human Resources Team and to provide absences cover for other roles as appropriate within HR.

Working as a third party administrator for Virgin Money Pensions.Duties included:• Deal with all enquiries from customers about pensions• Amend payment methods• Create, maintain and amend existing pensions• General account maintenance• Quality checking• Data entry

First point of contact for all day to day banking queries and transactions.Duties included:• Deliver excellent customer service as the first point of contact for the general public, providing solutions and enhancing customer knowledge on banking matters.• Has developed skills of a supervisory role, including scheduling, delegation, fact checking, data input and staff support.• Serving on manual and automatic tills with a diverse range of customers and challenges.• Involved in ordering and replenishing of cash, stocking, checking and servicing ATM and kiosk machines and problem solving.• Ordering and checking foreign currencies.• Providing product knowledge and information to staff and customers to maximise understanding.• Generating leads for future business and identifying customer needs and solutions.• Agreeing cash, foreign and ATM accounts.• General maintenance and upkeep of systems and technologies used by customers and staff.• Responsible for security checks and working to company and FSA policies and standards.• Understanding of privacy and security needs for both customer and staff welfare and protection.• Cash handling, including balancing triple currency tills and minimising errors to maintain customer expectations and stay within budget.• Strong understanding of the cheque clearance cycle, faster payments, BIPs, CHAPs, BACs and first & third party transfers.• Extensive knowledge of Barclays best practices, products and services, the company itself.

Responsible for the day to day running of the Bakery department, and the management of the team.Duties included:• Supervisory role involving stock maintenance, ordering, replenishment and rotation ensuring correct levels are consistent and relevant.• Responsible for scheduling, staff holiday rotas and making sure training is delivered correctly and precisely to maintain consistency and to make sure work is carried out to an appropriate standard.• Developed and innovated new best practises for optimum productivity.• In charge of visual merchandising and highlighting of promotional products maximising sales and customer opinions.• Stock replenishment and “facing up” of products to ensure widest range available and visible.• Quality check products to make sure they are suitable for sale.• Maintain high standards on product’s sell by/best before dates to effectively manage stock and minimise any product wastage to keep within a budget.• General maintenance and consideration making sure customer needs are met and focus is continued.