Jessica Weigel Email & Phone Number

Medford, Or

Examine the financial records of businesses for insurance companies to calculate premium cost.Communicate audit findings by preparing a final report and discussing findings with auditees.Represent insurance companies in a positive and professional mannerRemain informed of changes and current information relative to individual Insurance CompanyWorking knowledge of NCCI and ISO guidelines for classification of businesses and employees to meet quality standardsExperience with Nexus software.

United States

Self-relient

Medford, Oregon Area

YourChoiceDiapers.com is the leading supplier in personal care products. My role with them include dealing directly with customers over the phone with tact and discretion about incontinent products. I also process orders entered from the website as well as Ebay into the supplier CRM to ensure orders are delivered in a timely manner.

Medford, Oregon Area

Comnet Marketing Group was the dominant marketing force in the arena of Public Broadcasting Fundraising for 23 years before closing its doors. They provided membership renewals for many different zoos, museums, and professional associations as well as customer service for a number of different clientele including YourChoiceDiapers.com. It was here that I learned the fundamentals of the "Respect Call". During my time at Comnet Marketing Group, I provided customer service for a number of clients including taking pledges during Public Broadcasting pledge drives as well as data entry for people wishing to donate their vehicles to non-profit organizations.Within a short time, I became the Team Lead for two separate divisions where I managed up to 12 people. Duties in that area included:*Monitoring queue and tracking inbound calls, keeping agents aware of incoming calls, calls waiting, and abandonment rates.*Creating forecasts of upcoming week's calls in order to develop schedules and ensure call center objectives were covered. *Keeping track of attendance and daily statistics.*Administering training programs for new hires and existing staff.*Administrative duties for the Account Executives.Having worked closely with clients and internal departments, I developed a strong ability to build relationships.

Medford, Oregon Area

Miracle-Ear is one of the top names in the hearing industry. My duties there included being responsible for handling front office reception and administration duties, such as, scheduling meetings and conference rooms, coordinating office activities, gathering personal and insurance information, updating appointment calendars, and basic bookkeeping, filing, and clerical duties.

Grants Pass, Oregon Area

First Call Resolution is a contact center for several different clients. I worked specially on a project with a client that provides used text book rentals to college students. I helped answer inquiries, process returns and enter new orders. I also helped with email and live chat support in addition to monitoring social media for comments. Do you know what your customers are saying about you on social media?

TC Chevy is a busy Chevrolet dealership in Southern Oregon. I managed a busy front office greeting and directing customers, answering a multi-line phone, as well as administrative duties like updating appointment calendars, scheduling meetings, and creating sales reports. In addition, I prepared documents and daily accounting for sales people.

* Comprehensively managed home-based business from ground up, developing solid client base, maintaining efficient office operations, and ensuring quality customer service experience.* Maintained accurate account filing system, assuring completeness and storage of extensive paperwork in compliance with company, state, and federal regulations. * Identified and acquired new customers through proactive networking, ultimately achieving status as Star Consultant within company.