Jessica W. Email and Phone Number

Salesforce Delivery Architect at @ KPMG

Jessica W.'s Location

Denver Metropolitan Area, United States, United States

Jessica W.'s Contact Details

Jessica W. work email

Jessica W. personal email

n/a

Jessica W. phone numbers

About Jessica W.

About me:Motivated, personable business professional with a wide range of skill sets, as well as a proven track record of successful project and process management. Conscientious and diligent individual with a strong work ethic and identified willingness to go above and beyond. Ability to self-manage and work independently, as well as integrate with a team. Comfortable with all levels of management and professionals. Ability to think outside the boundaries of current functionality in order to streamline process and counter system limitations.Specialties: Process redesign, documentation and automationSalesforce.com solution design & administrationData management and AnalysisBusiness Reporting

Jessica W.'s Current Company Details

Kpmg

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Salesforce Delivery Architect

Jessica W. Work Experience Details

Director

Kpmg Apr 2022 - Present

Toronto, On, Ca

Engagement Director within the Technology Media and Telecommunications practice. Role includes pre-sales, program delivery & engagement management, relationship management, financial control and team leadership.o Lead member of the People Council within Commercial Operations overseeing two of our workstreams to increase collaboration across the different practice areas. o KPMG Denver Team Lead for Alzheimer’s Foundation “Walk to End Alzheimer’s”.Large HealthCare Companyo Leading a multi-threaded engagement to reimagine their Support Center, migrate teams and functionality from SAP CRM to integrate orders, returns and technical support into an enterprise scale Salesforce system. Enhancing their Salesforce instance to adapt to new legislation.o Work with the team to re-engineer a legacy instance of Salesforce to address technical debt and enable new support teams to leverage a single view of the customer.Salesforce Org Assessment for a Global Non-Profit Organizationo 6-week Technical Assessment to evaluate the state of their legacy Salesforce financial force instance leveraging Nonprofit Success Pack to make recommendations for future scalability.o Combined with client interviews to uncover pain points, and prioritize technical improvement areas.o Developed a business plan for the client to present to their donors about future ROI based on the improvements that could be realized from implementing the recommendations provided. Siebel to Salesforce Migrationo Daily delivery oversight for a 9-month project to migrate a call-center based team from Siebel to Salesforce. o Oversaw process rationalization to leverage existing capabilities within Salesforce in use by other Enterprise Call Centers.o Internal process alignment around staffing and financial o Architectural recommendations and support and helped facilitate alignment with other KPMG teams working at the client in the same instance of Salesforce.

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Salesforce Solution Architect

Capgemini Jan 2017 - Apr 2022

Paris, France, Fr

Managing Solution ArchitectEngagement Manager and Solution Architect across multi-national, multi-year engagements in various industry segments. Role includes pre-sales, program delivery & engagement management, relationship management, financial control, contract negotiation and team leadership.o Assist in growing the team at Capgemini through recruitment and growth opportunities for junior team memberso Capgemini Engagement Manager (L2) and Architect (L1) certifiedo Delivery Excellence Award 2018o Delivery Diamond Award 2022Engagement Lead at an International Aerospace Companyo Part of the initial 3-person team in the bid for an Org Merge project that won the client label and the ongoing continuous improvement work.o Integral in the award of a multi-year RFP as the preferred supplier for all Salesforce engagements.o Over the course of the 3 years on this account, I grew the revenue 10-fold to $14MM annually and was leading a multi-streamed team of around 120 people on and offshore. o Centralized PMO oversight managing all staffing, internal reporting, and financial controls.o Architectural recommendations and support.Solution Architect & Engagement Lead at a Fortune 500 Medical Supply Companyo Led this engagement as both engagement manager and solution architect, which spanned 2 years and multiple streams to implement Sales Cloud, Service Cloud, Apttus CLM and an Azure application layer.o Successfully delivered 6 releases in an Agile development methodology and trained the client on agile delivery best practices.o Grew the engagement from $3.2MM to $7.9MM for the Salesforce practice and helped secure $23MM in additional project work in Azure to help streamline their commercial product portal.

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Sr. Manager; Solution Architecture

Accenture (Acquired Cloud Sherpas) Apr 2016 - Dec 2016

Dublin 2, Ie

Senior Manager, Solution ArchitectureSenior Solution Architect on various client projects across multiple industries and geographies, working primarily in the Sales and Service cloud environments.o Preparing necessary materials for definition & design workshopso Leading Requirements Gathering Sessions and developing User Stories and/or Business Requirementso Developed solution designs and process flow diagrams of the proposed solutiono Guided clients in technology capabilities in order to help fully develop the solution and use caseso Implemented and configured Salesforce.com according to business needs in order to deliver the proposed solutionso Supervised and coordinated with offshore configuration team are aligned and working cohesively toward the end goalso Developed and conducted training at all levels as required – whether a train-the-trainer model or end-user trainingo Mentoring junior hires within the company as well as direct supervision of Manager level employees.

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Senior Delivery Manager - Salesforce Business Unit

Cloud Sherpas (Acquired By Accenture) Feb 2015 - Dec 2016

“Cloud Sherpas is a global cloud advisory and technology services company, with more than 900 people serving Fortune 500 clients and thousands of other businesses around the world. Our experts provide unrivaled cloud strategy, implementation and integration capabilities, having successfully worked with clients across all industries. Cloud Sherpas is part of the salesforce.com Partner Program and has earned Global Strategic Cloud Alliance Partner status, a three-time Google Enterprise Partner of the Year for Google Apps and a ServiceNow Master Solutions Partner. With a track record of over 5,000 successful cloud implementations, Cloud Sherpas has helped businesses become more connected and collaborative, better manage their customer relationships, and streamline their IT processes. Cloud Sherpas is headquartered in Atlanta, GA with offices throughout the United States and operations in Australia, India, Japan, New Zealand, Philippines, Singapore, United Arab Emirates and the United Kingdom. For more information visit www.cloudsherpas.com.”
Executive Director, Sales Operations

The Npd Group Jul 2008 - Sep 2014

Port Washington, Ny, Us

Ownership of a complex Salesforce.com implementation and the daily support of 565 users across all businesses and the globe, providing top quality service, efficient query resolution and assistance.Partnered with business in a consulting role across diverse user groups including Senior Management, Sales, Marketing, Finance, and Legal to deliver timely, accurate and actionable business information as well as innovative functionality to meet the varying needs of each sector and region.Worked closely with Financial Planning & Analysis and the CFO to leverage data analysis skills and knowledge of data sources in order to develop new corporate metrics & analyses giving valuable insights into the business on a weekly, monthly & quarterly basis.Enhancement of functionality and features to meet changing and diverse business needs, often involving workarounds to current system limitations.Oversaw the roll-out of Salesforce globally and conducted system training across all regions.Worked within a team to re-engineer and integrate Revenue Forecasting process within Salesforce.com to support the most granular level of analysis.Worked with head of Finance Operations to streamline the order processing functionality, resulting in a gained efficiency and overall reduction in two headcount.Oversight of technical team who implemented numerous other integration projects and efficiency improvements for Finance and Payroll.Partnered with marketing, sales and lead development to ensure that the inbound prospecting processes worked effectively and were uniformly managed, as well as delivering insight into our pipeline.Throughout my time at NPD, I managed teams in 3 different areas; Order Processors, Commission processor and Salesforce administrators. My original responsibilities included ensuring reduced turnaround times in all areas, as well as improved accuracy and tighter process around commissions.General month-end and other regular reporting and processes.

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Vp: Process Management

Bgc Partners (Previously Espeed, Inc.) Sep 2005 - Jul 2008

Re-engineered the existing CRM implementationBusiness Process Analysis and documentationStreamlined data modelImproved usabilityPhysical system configuration and implementationTraining and system documentationEnhancement of the system through keeping up to date with the latest functionality being developed by Salesforce.comIntegration of support business processes, such as Legal, Credit, Quality Assurance and Integration Services - in order to achieve end-to-end efficiency and total process visibility to all users.Managed and developed our Web-to-Lead process from our corporate web site into the CRM solution, and the distribution of the leadsImplementation of Travel & Expense tracking within the system in order to give management real-time analysis of expenditure to budget figures, and spend-per-customer analysisWorked with consultants in order to develop additional functionality that was not possible using the base system and integrate this fully with Salesforce.comCentral point of expert reference for Salesforce.com administration across other groups within the Cantor Fitzgerald family; sharing knowledge and expertise in assisting with the roll-outs and configurations.Provided efficient query resolution and assistance on a daily basis to all divisions using Salesforce.comMigrated new business from their existing CRM onto Salesforce.com in order to achieve efficiencies and integration of business process and data-sharing.Participated in panel discussions on Salesforce.com usage and best practicePresented to approximately 400 people, with another customer on methods of re-energising a CRM roll-out, improving business process and monitoring data quality and usage.Participated in a number of Salesforce.com usability studiesActed as a customer reference to prospective and current customers who wish to implement similar advanced functionality to that of our configuration.
Project Manager

Ebs Dealing Resources Jul 2003 - Aug 2005

Us

Start-to-end Project management of a CRM replacement for the Sales divisionNeeds analysisIssues with the previous system which needed to be avoidedVendor selectionPhysical system configuration and implementationTraining and system documentationSystem administration, enhancement, data management and ongoing training of implemented CRM solutionManaged and developed our Web-to-Lead process from our corporate web site into the CRM solution, and the distribution of the leadsProcess re-engineering and documentation within the Sales organisationImplementation, management and coordination of a program for keeping global focus and communication on issues relating to our top tier clientsManaging the customer data and user administration of our corporate loyalty web site

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Mis Analyst

Momentum Employee Benefits Dec 2001 - Oct 2002

Data integrity project to ensure that all clients were correctly stored on the Customer Relationship Management DatabaseVarious data mining and analysis projects to fulfill requests within the department.Assisted in redesign of Customer Relationship Management Database based on departmental requirements.Working with the financial advisors to keep track of their monthly income and number of cases signed and other MIS as requiredAd-hoc reporting as required by Financial Advisors and ManagementLiaison on projects in the Banking Fraternity within the FirstRand Group
Project Manager

Mercantile Lisbon Bank Jul 1999 - Dec 2001

Project Manager in the Treasury environment to handle the National Payment System Project (facilitated electronic on-line payments between banks, as well as for high net-worth treasury clients).Involved as treasury representative in the STRATE (Share Transaction Totally Electronic) project which involved the conversion of share papers on the Johannesburg Stock Exchange to one where all stocks and shares could be traded electronically.Reassigned as Assistant Project Manager to Project Everest, which involved the replacement of the Retail Banking system, and liaison and management of a team of approximately 40 business analysts, IT specialists and business representatives. Preparation and presentation of plans and progress reports to the Steering Committee, as well as issue resolution management both within the team and externally.Project Everest was put on hold due to internal instability in the organisation, and continued financial difficulties
Management Information Specialist

Nedcor Bank Jun 1997 - Jun 1999

Definition of management requirements and investigation into available mainframe informationDesigned and developed Microsoft Access databases for the Retail Product Management DivisionModified Access queries using the back-end SQL in order to facilitate more customised reporting.Databases facilitated monthly reporting to the product managers on the performance of their products. Single-handedly developed entire process and ensured databases were populated with three years of history and that the accuracy of data was maintained.Ad-hoc reporting to the Management Committee and other parties as required.Continual inspection for early identification of any data trends, reporting and forecasting of these.Trained and managed 5 junior members of staff to assist in the process.
Data Analyst

Analogue Mis Cc Aug 1996 - Mar 1997

Analysis and reporting on marketing research data collected by outside companies. This involved writing programs in SAS, and interpreting the results of the computer output.Assisted with the collection, collation (coding) of various market research projects questionnaires, where necessary when we were short staffed.Developed a course on basic statistics for non-statistical market research people in order to understand the output from statistical packages. Managed the questions, which came up after the course, and assisted telephonically after the course's completion.Developed electronic questionnaires in Excel and the automatic input of these into Microsoft Access for one of the larger financial clients.
Data Analyst

D&E Health Benefits Jan 1996 - Sep 1996

Analysed the client base and claims history information on the various Medical Aid funds that were administered by the company.Handled ad-hoc enquiries as required by management, and head office.

Jessica W. Skills

Salesforce.com Crm Business Analysis Management Project Management Analysis Market Research Leadership Business Process Sales Operations Team Management Databases Integration Training Forecasting Customer Service Process Engineering Customer Relationship Management Management Consulting Process Management Report Writing Business Reporting Customer Relations

Jessica W. Education Details

University Of South Africa/Universiteit Van Suid-Afrika

Business Management With Specialisation In Quantitative Management
University Of Johannesburg

Actuarial Sciences & Statistics
Prince2

Project Management Foundation & Practitioner Certification
Damelin College, South Africa

Strategic Project Management

Frequently Asked Questions about Jessica W.

What company does Jessica W. work for?

Jessica W. works for Kpmg

What is Jessica W.'s role at the current company?

Jessica W.'s current role is Salesforce Delivery Architect.

What is Jessica W.'s email address?

Jessica W.'s email address is je****@****ini.com

What is Jessica W.'s direct phone number?

Jessica W.'s direct phone number is +1.847.692*****

What schools did Jessica W. attend?

Jessica W. attended University Of South Africa/universiteit Van Suid-Afrika, University Of Johannesburg, Prince2, Damelin College, South Africa.

What are some of Jessica W.'s interests?

Jessica W. has interest in Project Management, Reading And The Occasional Tree Hugging, Environment, Education, Process Management, Hiking, Animal Welfare, Crm Solutions.

What skills is Jessica W. known for?

Jessica W. has skills like Salesforce.com, Crm, Business Analysis, Management, Project Management, Analysis, Market Research, Leadership, Business Process, Sales Operations, Team Management, Databases.

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