•Provides quality educational programs and ensure successful implementation of Curriculum. •Participate in the establishment and achievement of quality standards as articulated in SEG materials. •Evaluates work performance, writes observations, and provides feedback to teaching staff. •Analyze key business metrics, data, and results to identify performance strengths and opportunities. Recommend impactful solutions that drive results. •Manage multiple area locations and provide operations support to fellow principals, the regional director, and professionals new to the industry. •Recruit/mentor teaching staff and provide access to professional development according to SEG practices and curriculum. •Manages school to achieve/exceed planned financial and enrollment targets. •Operates within budget and demonstrates proficiency in the budgeting process. •Effectively forecasts weekly, monthly, and quarterly projections relative to budget. •Fully utilizes financial/business management systems including maintaining accurate records and submitting weekly reports. •Ensures a safe, clean, attractive school and classroom environment conducive to learning. •Maintains compliance with licensing requirements, state/federal laws, and internal policies and procedures. •Demonstrates high degree of integrity and honesty, including confidentiality of company, student, family, and employee information. •Leads and supervises staff and ensures their compliance with all policies, procedures, and state and local requirements. •Respond and follow up on enrollment inquiries. Conduct client tours while demonstrating the school’s philosophy, mission, core values, programs, and procedures. •Maintains school website monthly. •Maintains proactive and positive relationships with parents and prospective parents, licensing representatives, vendors, corporate partners, etc. •Capitalizes on local opportunities to establish positive presence in the community through grassroots marketing.

•Recruited, identified, and hired candidates to maintain a fully staffed Academy through succession planning and timely hiring. •Accurately assessed the strengths and developmental opportunities of all staff. Trained, developed, and inspired top talent, using performance management tools/processes. •Promoted teamwork by creating a positive and rewarding atmosphere. Inspired others to excel, while maintaining a high retention rate of top talent. •Familiarized self with Academy budgets to ensure that all resources were managed effectively and within budgetary constraints. •Developed and maintained a strong working relationship with all State licensing authorities, approved vendors and community contacts. •Oversaw the physical condition of the building and contents; obtained estimates and sought approval from the franchisee and requested repair/maintenance work as needed then coordinated repairs with vendors. •Communicated clear priorities. Established goals and action plans, assign accountability and follow-up. Created a disciplined culture that is focused on high-level execution. •Created an exceptional parent/child experience using operational tools, excellent communication skills and personal leadership. Anticipated their needs and considered the impact of all decisions and actions. •Completed State requirements for staff continued education training. Ensured that the Academy complied with all Federal, State, Local and Academy requirements and laws. •Ensured that the curriculum was presented as intended; certifying that teachers can speak to the curriculum and what children are learning. •Planned Academy activities and actively participated in delivery of team meetings, training sessions, open houses, family/community activities, and planning sessions. •Performed regular observations of classrooms to provide feedback and direction that guaranteed the curriculum was being utilized as expected and learning was accomplished.

• Assisted Academy Principal with the responsibilities listed below, as well as supported the teaching team with classroom management, care and program quality, scheduling, student behavior and problem-solving strategies.• Expanded on support of licensing compliance by providing targeted trainings to the teaching team and developing a system for auditing and compliance tracking for timely correction.• Handled all written correspondence on behalf of the Administration Team as it pertained to parents, staff, vendors, and marketing outlet.

• Ensured the appearance, cleanliness, and safe environment of classrooms in accordance with the State and NAEYC standards. • Prepared and implemented class programing, instructional aids and schedule for a variety of ages. • Delivered curriculum and care for various group of children from Infant to 12 years old.• Provided classroom and general school communication via daily updates, accident reports, attendance reports, monthly newsletters, student portfolios, bulletin board design, quarterly progress reports, etc.• Supported daily center operations through supervising the teaching team per opening/closing procedures to include maintaining ratios, managing employee time shifts to limit OT, and addressed customer’s needs.• Key holder responsibilities - successfully opened or closed the school for patrons and staff each day.• Provided business office support via marketing calls, file compliance and conducted licensing walkthroughs. • Conducted individualized tours for prospective families. • Scheduled and executed field trips and speakers for monthly programs and camps.

• Responsible for building and growing census/quality mix by marketing through external sales, inquiry, lead-based, and community relations efforts.• Monitored and reviewed electronic referrals to establish level of care, financial status, and liabilities.• Designated communication liaison for sales and marketing efforts to area families, hospitals, hospice organizations and other community outlets. • Executed admission paperwork & distributed internal documentation in an accurate and timely manner. • Performed customer service and some social work duties to increase resident/family satisfaction in cooperation with other management team members. • Coordinated and attained physicians to follow patients at the facility level. • Communicated patient needs for set-up of medical equipment and medication price-out to be considered prior to admission.• Uphold confidentiality as outlined by HIPAA and resident rights.

• Provided management skills for daily operations in a backup role to branch manager • Responsible for establishment and maintenance of both commercial and personal client accounts• Utilization of cross selling techniques• Resolution of customer complaints and concerns• Entrusted for management of cash vault as well as teller line staff• Organized, executed and attended branch marketing events on behalf of CCB• Completed Branch Manager Certification through Virginia Banker’s Association

• Logistical planning and execution of a range of special events hosted by CMS• Investor relations liaison for Speedway Motorsports, Inc. through the execution of quarterly earnings release materials, conference calls and investor email and the supervision of production of the Speedway Motorsports, Inc. Annual Report, 10-Q and proxy materials• Executed risk management skills in responding to incidents on CMS property• Personnel Coordinator to a three-semester internship program• Performed hospitality duties for the government relations and VIP event suites• Maintained budget and running ledger of expenses for the legal and community relations department ($357,000+ annually)• Screen, track and completed ticket or monetary donation requests in accordance with Community Relations Guidelines (1,050 tickets, $35,000 annually)• Managed special projects for President/General Manager and General Counsel• Processed and finalized requests from community groups for tours of speedway• Performed legal and business administrative duties including editing contracts/agreements, maintaining daily schedule, execute internal and external correspondence• Managed Golf Cart Licensure process based on level of liability • Coordinated CMS Speaker’s Bureau

• Responsible for a wide range of support tasks for the president/general manager and the administration department including travel arrangements, meeting coordination, document preparation, event hospitality, scheduling and research• Provide exceptional service to all clients, both direct and indirect, to create the best experience possible

• Accountable for writing and editing press releases and program materials according to AP guidelines• Contributed in the pitching of stories to media outlets in the Charlotte Metro• Responsible for the organization and execution of promotional projects