Jessica Harmon Email and Phone Number

A strategic partner for both internal and external clients, responsible for identifying and leveraging digital insights to achieve a client’s strategic goals. As a senior member of the Customer Success Team and an expert in account strategy and Sizmek platforms, the Engagement Lead oversees a region's business and provides strategic support against accounts to increase revenue.

-Create strong communication and relationships with clients and internal team members in order to keep everyone informed of project status, scope or timeline changes while maintaining client expectations-Maintain, expand and strengthen client relationships to earn recognition as a valued member of their digital planning-Provide regular project status updates across seven national and enterprise accounts to identify and present additional business opportunities-Expert knowledge working in both an Ad Server and DSP to manage programmatic campaigns-Lead client trainings and presentations on company’s platforms and in-depth industry knowledge-Monitor digital advertising campaigns against client’s objectives and KPIs to make optimization recommendations and identify upsell opportunities

Collaborative and fast-paced startup environment creating the voice and social presence of thousands of local businesses on a national scale through a mission-driven perspective. Strengthened the online presence and branding for businesses through content creation and developing tone of voice with a book size of over 500 clients. Ensured accuracy, visibility, and interest for the client’s customers across several industries and platforms including Facebook, Google, and more. Solved platform-related issues for clients through troubleshooting and technical support and communicated with teams and colleagues cross-functionally to strategize solutions for customers marketing plans.

Created, presented and executed marketing plans and social media campaigns for official Baylor University accounts while working in a team-oriented setting.

Experience with a franchise corporation internal and external communications. Created press releases for different brands, blog and social media posts, market research, a campaign pitch, branding, and customer relations.

Worked with celebrities at the fast-paced environment of the Country Music Awards to schedule their various media interviews.