Jessica Winslow Email and Phone Number
Nashville, TN, US
Jessica Winslow's Location
Nashville, Tennessee, United States, United States
Jessica Winslow's Contact Details
Jessica Winslow work email
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Jessica Winslow personal email
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Jessica Winslow phone numbers
About Jessica Winslow
Jessica Winslow is a Production Assistant and Social Media Coordinator at The Girls of Nashville. She possess expertise in microsoft word, social networking, microsoft excel, social media marketing, powerpoint and 9 more skills.
Jessica Winslow's Current Company Details
Jessica Winslow Work Experience Details
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Production Assistant And Social Media CoordinatorThe Girls Of NashvilleNashville, Tn, Us
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Associate Member Support ManagerHinge Health Jan 2024 - PresentSan Francisco, California, Us
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Production Assistant/Social Media CoordinatorThe Girls Of Nashville Aug 2019 - PresentAssist with running soundcheck and miscellaneous tasks during each show.Set up the merchandise table and turn in Square reports after each show.Coordinate social media posts.Volunteered Summer 2015-Summer 2019.
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ManagerOne Spot Management Aug 2015 - PresentI currently work across music, sports media, and TV/film. Some services provided to clients include tracking social media metrics and analytics, calendar/workload management, adding systems and structure for organization, merch design and maintaining an online store, and assisting with content ideas. -
Cx LeadAlma Nov 2021 - Apr 2023Brooklyn, New York, UsManaged a team of CX Associates and supported them in delivering high-quality customer serviceInvestigated issues raised by customers and flag them to cross-functional teams (such as Insurance Operations and the Product and Engineering teams) and department management as neededImplemented several spreadsheets and workflow efficiencies that made more data available for department leadershipRan analyses on the data collected from the aforementioned efficiencies for the Sr. Manager of Member Success Operations and CX ManagersTrained new Team Leads on Zendesk ExploreDeveloped two CX Associates who grew to earn promotions within their first year with the companyDeveloped new-hire shadowing and mentoring programs within my team that were later implemented team-wideGraded case studies and interviewed candidtes for the CX Associate role -
Customer Experience Team LeadWarby Parker Aug 2020 - Nov 2021New York, Ny, UsWork with Advisors to identify growth areas, set goals, and come up with ways to achieve those goals.Review performance and communicate feedback to Advisors on a regular basis.Facilitate conversations through check ins and team huddles to collect feedback and ideas related to how services can be improved and processes can be streamlined.Mentor Support Leads and help shape them into strong Team Lead candidates.Mentor new Team Leads throughout onboarding.Became adept in Looker and created a Team Lead Onboarding training for the system.Come up with solutions in real time for escalated and sensitive customer interactions.Ensure that team members are efficiently and effectively processing sales orders and maintaining customer relationships.Work closely with our training team to learn and facilitate trainings on new product and system roll-outs. -
Customer Experience Support LeadWarby Parker Jun 2020 - Jul 2020New York, Ny, UsAssisted Team Leads with coaching CX Advisors through live interactions.Managed escalations transferred from CX Advisors.
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Customer Experience Advisor - Level IiWarby Parker Mar 2020 - Jul 2020New York, Ny, UsBecame a Prescription Check Expert and Support Lead.Earned a Q1 Reward for being within the top 25% of Advisors with the highest average Monthly Performance Review Scores.Began focusing on developing professionalism and leadership skills through helping answering my peers' questions.
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Customer Experience Advisor - Level IWarby Parker Oct 2019 - Mar 2020New York, Ny, UsAdded phones to the types of customer interactions handled on a daily basis.Began supporting my peers more through answering questions about policy and processing.Earned a Q4 Quarterly Metric award for going above & beyond for customers, helping boost team morale, embodying our Core Values, and supporting new hires.
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Customer Experience Advisor - DigitalWarby Parker May 2019 - Sep 2019New York, Ny, UsInteract with customers via email, live chat, and SMS to clarify or obtain any missing order information.Use internal management system and resources to efficiently and effectively process sales orders.
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Order Processing AssociateWarby Parker Aug 2015 - May 2019New York, Ny, UsUse internal management system and resources to efficiently and effectively process sales orders.Reach out to doctors to obtain and verify eyeglass prescriptions.Interact with customers via email to clarify or obtain any missing order information.
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InternBig Yellow Dog Music Aug 2015 - Dec 2015Nashville, Tn, UsUpdated chart position spreadsheets weekly.Reformatted spreadsheet databases.Assisted with demo billing and expense reports.Helped maintain general company e-mail account.Helped update company social media accounts.Covered the front desk.Formatted lyric sheets. -
InternCreative Nation May 2015 - Aug 2015Assisted with day-to-day operations (Including answering phones, greeting writers and guests).Pitched songs from the catalog to the head of the creative department as part of a semester-long project.Formatted lyric sheets.Corrected formatting errors within back-catalogs.Assisted with expense reports. -
InternTom-Leis Music Jan 2015 - Apr 2015Nashville, Tn, UsCataloged songs into online databases.Formatted lyric sheets.Updated writer and company social media accounts.Corrected formatting errors within catalogs. -
InternThe Collective Aug 2014 - Dec 2014Beverly Hills, Ca, UsPulled and recorded social media metrics using Facebook Insights, YouTube Analytics, and SumAll.Listed tour dates on social media and third party sites.Built and maintained tour databases.Reached out to radio stations via e-mail about scheduling artist phone interviews.
Jessica Winslow Skills
Microsoft Word
Social Networking
Microsoft Excel
Social Media Marketing
Powerpoint
French
Customer Service
Event Management
Imovie
Mac Os
Wordpress
Data Entry
Squarespace
Graphic Design
Jessica Winslow Education Details
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Belmont UniversityMusic Business
Frequently Asked Questions about Jessica Winslow
What company does Jessica Winslow work for?
Jessica Winslow works for The Girls Of Nashville
What is Jessica Winslow's role at the current company?
Jessica Winslow's current role is Production Assistant and Social Media Coordinator.
What is Jessica Winslow's email address?
Jessica Winslow's email address is je****@****ont.edu
What is Jessica Winslow's direct phone number?
Jessica Winslow's direct phone number is +151830*****
What schools did Jessica Winslow attend?
Jessica Winslow attended Belmont University.
What skills is Jessica Winslow known for?
Jessica Winslow has skills like Microsoft Word, Social Networking, Microsoft Excel, Social Media Marketing, Powerpoint, French, Customer Service, Event Management, Imovie, Mac Os, Wordpress, Data Entry.
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