Jessica Jeffery Email and Phone Number
I love to understand complex customer problems and then to solve them with that magic mix of digital technology, user centred design and effective people processes. I speak tech, exec and customer. I have 15 years experience designing and delivering end-to-end digital solutions for some of the UK’s largest B2C omni-channel retailers through building high-performing teams and collaborative relationships with 3rd party suppliers. Solutions have spanned websites, customer / colleague facing apps, in store digital touch points and supporting business processes across customer acquisition, retention and service. Delivery has taken the form of actionable customer data insights, conversion rate optimisation, fortnightly agile product releases and complex strategic projects. I am at my best when bringing together stakeholders to challenge the status quo to deliver real customer value and to contribute to the bottom line. I am passionate about creating value through innovation, collaboration, and continuous improvement. Every day is a school day. Professional Skills:Product Management | Product & Customer Analytics | Omni-channel eCommerce | Product Roadmap | User Experience (UX) Design | Agile Development | Strategic Project Delivery | Vendor Management | Customer Experience Optimisation | Business Process Development | Continuous Improvement | Team DevelopmentOmni-channel eCommerce Domain Knowledge:Customer Acquisition through Digital Marketing | Merchandising | Conversion Optimisation | Payments | Fulfilment | Customer Services | Customer Retention
Sainsbury'S Digital, Tech And Data
View- Website:
- sainsburys.co.uk
- Employees:
- 67250
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Group Product Manager - Food OnlineSainsbury'S Digital, Tech And DataWarwick, Gb
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Group Product Manager - Food OnlineSainsbury'S Digital, Tech And Data Aug 2024 - PresentLondon Area, United KingdomLeading the Sainsbury’s Groceries online product team to make good food joyful, accessible and affordable for everyone, every day. -
Global Ecommerce Service Design LeadAldi Uk Jul 2023 - Aug 2024Atherstone, England, United KingdomLead the design of Aldi’s global e-commerce service across all digital and physical ALDI touchpoints across 10 geographies and a range of propositions e.g., click & collect, home delivery from store or drop ship suppliers. Scope includes customer & colleague facing digital products, customer journeys and supporting business process. -
Ecommerce Director - Product, Projects & Customer Experience OptimisationAldi Uk Apr 2020 - Jul 2023Atherstone, England, United KingdomMember of the e-commerce senior leadership team driving e-commerce strategy across proposition, product and process. Delivered a multi-million-pound programme of customer insight, technology change and optimisation across the Aldi UK & Ireland ecommerce proposition. This encompassed platforms supporting the general merchandise home delivery and grocery click & collect propositions including responsive sites and customer and colleague facing apps.• Customer insight - Initiated monthly voice of the customer insights through NPS, CSAT, analytics, surveys and usability testing to drive actionable insights for the pre and post checkout journey. • Conversion rate optimisation - drove a 39% increase in CRO driven sales revenue and 121% increase in statistically significant winning tests via a data driven multivariate testing (MVT) optimisation programme. • Agile product development - accountable for the e-commerce product strategy, quality and agile delivery methodology. Oversaw management of the product backlog and delivery of a fortnightly product release.• Strategic project delivery - delivered a post purchase communication and order tracking capability, delivered business cases and discovery for a drop ship vendor proposition, an order management capability, and a self-serve returns capability. • Supplier management - vendor selection, negotiation, and ongoing success management.
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Ecommerce Senior Programme ManagerAldi Uk Mar 2018 - Mar 2020Atherstone, England, United Kingdom• Defined, communicated and delivered a roadmap of strategic business projects. • Implemented a project management framework to facilitate business case development and benefit realisation while delivering to time, scope, and budget constraints.• Example projects delivered - product catalogue syndication, product review optimisation, social proof messaging, new payment methods and a personalisation capability across search, browse and content.
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Ecommerce Principle Product ManagerAldi Uk Mar 2015 - Feb 2018Atherstone, England, United KingdomLead Product Manager for the initial greenfield eCommerce implementation for Aldi UK and Ireland - a first for Aldi globally! Scope covered off site customer acquisition tools, pre and post checkout customer experience across responsive sites and apps, content management and merchandising, business tools and data integrations to list, sell and fulfil orders via a 3PL. Post launch I led the ongoing evolution of the e-commerce product and supporting business processes via monthly product releases and related business training.
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Digital Development Project ManagerHalfords Sep 2014 - Feb 2015Redditch, England, United Kingdom• Project managed a portfolio of Omni-Channel development projects across the Halfords websites, apps, and core IT systems.• Managed stakeholder, key dependencies, risks, and issues. Provided timely and accurate status reporting. -
Web Development ManagerHalfords Jul 2011 - Aug 2014Redditch, England, United Kingdom• Delivered multiple concurrent digital projects to improve the customer experience across the web, apps and in store digital touch points. Managed the full development lifecycle from business case and high-level scoping through to design, launch and benefits realisation.• Initiated a Conversion Rate Optimisation function to facilitate data driven user experience improvements.• Delivered a marked increase in conversion and net promoter score through the delivery of a full site redesign.• Managed multiple 3rd party suppliers and an internal team of junior business analysts and testers.
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Senior Business Analyst @ New Look EcommerceAccenture Apr 2009 - Jun 2011London, England, United KingdomSenior Business Analyst for the replatform and relaunch of the New Look eCommerce site. • Scope covered the customer journey and all back-end functions across merchandising, content management and post-sale customer services.• Design: led design workshops, gathered client requirements, managed scope and stakeholder expectations, created epics, user stories and acceptance criteria.• Delivery: managed user acceptance testing and client training through to launch of business-as-usual processes.• Post launch: delivered urgent agile change and larger scale initiatives such as the introduction of nominated day delivery and the internationalisation of the site across multiple languages /currencies through the management of a multi-disciplinary mixed onshore/ offshore agile development team -
Business Analyst @ Best Buy Europe EcommerceAccenture Nov 2008 - Apr 2009• Defined business requirements and use cases to support the UK eCommerce launch by working collaboratively with client teams from several geographies.
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Business Analyst @ Sainsbury'S General Merchandise EcommerceAccenture Feb 2008 - Nov 2008• Gathered requirements, created functional documentation, executed testing and facilitated client training to support a programme to replatform the Sainsbury’s general merchandise proposition.
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Online Media SalesTrader Media Group 2007 - 2008London, England, United Kingdom• Sales of onsite media focused on Finance and Insurance advertiser accounts.
Jessica Jeffery Education Details
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Business Strategy, Marketing -
Business Strategy, Marketing
Frequently Asked Questions about Jessica Jeffery
What company does Jessica Jeffery work for?
Jessica Jeffery works for Sainsbury's Digital, Tech And Data
What is Jessica Jeffery's role at the current company?
Jessica Jeffery's current role is Group Product Manager - Food Online.
What schools did Jessica Jeffery attend?
Jessica Jeffery attended Rhodes University, Rhodes University.
Who are Jessica Jeffery's colleagues?
Jessica Jeffery's colleagues are Elliott Young, Victoria Mckenzie, Benjamin Day, Matt Hardman, John Derry, Jemma Buttle, Sandra Campbell.
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Jessica Jeffery
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