Business Sales
Houston, Texas Area
• Coordinate with Marketing to facilitate potential customer geared events to produce more subscribers • Collaborate with sales teams to generate monthly promotions strategies to gain customers• Attend sales meetings regularly to report changes to the business • Analyze business marketing data gathered from client networking events to track return of investment• Assisting sales team to bring in on average $27,000 in revenue on a monthly basis• Travel with sales representatives to attend customer meetings to help • Exceed and obtain a reject rate of 5% every month• Establish, maintain, and monitor a monthly promotions calendar.• Work as the point of contact between sales representative and all in-house departments• Conduct team meetings/trainings in generate effective promotional strategies to increase sales• Volunteer to assist in customer escalations to ensure a good customer experience• Consistently exceeding monthly goals to protect order acceptance target goals• Work with retention, billing and tech ops to proactively retain customers from downgrades and cancelling.Comcast Cable Technical Support Specialist 04/2008 - 05/2014 • Evaluated customer potential product needs and made appropriate recommendations• Recommended product bundles to fit more beneficial promotions • Ranked top 5% in sales for technical support• Subject Matter Expert for Video, Internet and Phone services • Scheduled Teem Meetings/ Presentations to boost team moral• Successfully monitored and assisted agents during manager and supervisors absence• Built lasting relationships with new and returning customers allowing them to make informed purchases to upgrade services• Ranked in top 8 % for metrics based shift bids • Trained new hires in transitioning to designated technical support teams
